“I suffered a bereavement last year and had to move areas, I rang esure yesterday and told them of change of address, because I suffered a bereavement I would be charged £25 for admin fee.
The heartless management were more interested in the money than in real life tragedy that befell their customer aka money making machine.
THE MANAGEMENT DOESN'T CARE ABOUT US, ITS ALL ABOUT THE MONEY, DISGUSTING I WILL NOT BE RENEWING MY POLICY IN JULY.
if the management is interested at all, I miss my baby everyday and my hear is broken.”
“Shockingly poor service, after our son was involved in a very minor impact esure weren't interest and rolled over pleasing the blame on our son and not discussing the incident. Rude staff and very poor service. Dont really care attitude. STAY WELL CLEAR!!!!”
“Truly shocking service. Been with them for years. Two claims over five years, then they refuse to insure me again.
In the meantime, they don't stop cross selling you home insurance, jeez.”
“I had comprehensive car insurance with esure for about 2 years, last year somebody made a claim against me, after that he never called or presented any evidence to support the "claim". 11 lmonth's later esure told me that they still did not have any contact/evidence from whoever made that claim, yet they still told me that i have a "outstanding claim" that could affect my No Claim Bonus Discount. Even worse, after many, many phone calls, email, letters i was told that "the claim was no more" but when i ask for proof of my NCD, on the letter/email, it says that i still have a outstandig claim against me, even if the "claims department" says that they "deleted" that. In the end i moved to a different car insurance. PS: I would give 0(zero) stars for esure if that was possible!”
“Esure in my opinion is one of the best insurance company with excellent customer service . They’ll make sure you understand everything and you’ll have the chance to ask them anything. I recommend Esure. For your insurance.”
“Due to a broken hip I had to sell my car and cancel my insurance. They were very understanding and gave me a very reasonable refund. I would certainly recommend them.”
“I had an accident. Other party were with Esure too. Claim was settled very quickly 50:50 even though I was not at fault and had photos, witness etc. Ombudsman involved and 2.5 years later they get their lawyers to look at it which is what they should have done at the outset. Lawyers decide I was not at fault. That is after the other side has made a personal injury claim against me which no doubt has been settled. Shocking customer service.”
“I wouldn't want to rate this as a 1 star. This is such a poor customer service. As I was wanting to make a claim I was asked silly questions which were unnecessary such as private and confidential documents where I can't have any access to as it has nothing to do with me. It's just ridiculous to even apply for a claim in this”
“They cancelled my insurance without contact before and i had to pay them extra fine because i checked few addresses because i was going to move to another house and it was important for me to know how much will i pay.”
“Avoid this company paid last year £330, they send me a renewal letter with £600.
When I call to don't renew the adviser Pipa turn off the call, poor costumer services.”
“Yes I agree with the previous reviewer - in my wife's case they sent her a renewal for £900 when the previous year it was £400. On contacting Direct Line we obtained insurance fir £230 ! (and on checking the less favourable reviews on 'Trustpilot' it seems esure do this financial trick with other customers). Direct Line Great. Esure cannot be trusted.”
“Would give 0 stars if I could bunch of con artists, cancel my policy twice with no reason then lock my account so I cant change vehicle then to top it off tell me they're canceling my policy cause they're is an error with the account! STAY WELL AWAY FROM THIS INSURANCE COMPANY!”
