“Phoned a couple of times to ask them.to change my email address but they failed to do this, they dont take the payments when it is due and then make out it's the banks fault and then they send a letter out to say they want the full amount. Not a very good company”
“Shocking car insurance company took payment from my bank account then cancelled my insurance 2 days later and didn't inform me for 6 days! 6 days of driving with NO insurance then when I phoned to complain they have no complaints department and no manager to speak to will never use esure again customer service is shocking!!”
“I insured with Esure last year as they had given me good rates on my car and my house insurance, but have changed both policies this year as, in. both instances, there was a big jump in the annual premium. Although this is a quite frequent event with insurance providers, it is still annoying when it happens.”
“very quick and easy to buy my car insurance. All the information provided was easy to understand as was organised to make the experience (which as a dyslexic person can often be a stressful experience) as easy and simple as possible.”
“i have spoken to the customer service today and they were very understanding ad helpful in resolving my query. One of the good insurers i have dealt with to date.”
