“Lowest quotes, online access, easy to change or cancel policy.
Only when comes to renew, some advisors begin to read terms of use. In the meantime price going up £20, five minutes later again £30 more. So is much easier, to finish old and open new policy, than negociate.”
“Have esure home insurance, we got burgled on the 2nd November, called police fingerprinted house next day , called esure to make claim with list of stuff stolen, made it very difficult as did not have receipts for some of the the older items so they won’t payout, esure sent an independent lose adjuster who in his words where “ I can’t believe there not paying out this is a straight forward calm and if I was you I’d complain “ now having more stress having to go to the ombudsman, rude staff”
“The only minus side I've found is with having two cars insured by them I am unable to get into my account to view docs etc as it shows that email address is already used, so had to ask them to post which they did.”
“Esure even if you sold your car they make incredibly difficult to cancel your insurance. If you happened to be involved in an accident it’s extremely difficult to cancel your insurance. It seems like a money grab regardless...it doesn’t seem they are working for your interest even when you cooperating with them on whose at fault. Once this is eventually resolved doubtful l will sign up again...NO WAY!”
“Speedy response when I needed to make a claim,soon put in touch with repairer and good work completed.The other driver was at fault,this was soon resolved and refunds made as appropriate.”
“Standard esure policy not to defend customers if accidents happen during a legal move such as a u turn, also felt penalised for the fault accident with the poor courtesy car compared to when my missus was hit, same car same company different car due I guess to whose paying.”
“Absolutely disgusted at charges for first of all a number plate change ( on same vehicle) at a charge of £26:00 - then 10 days later after I sold the car a cancellation charge of £45
I had two cars insured with esure ... NEVER AGAIN !!!
Other reputable insurers allow plate changes on same vehicle at no charge and allow amends on line . Esure do not allow this online amend and probably charge for the phone call too ( some 16 minutes hanging on listening to irrelevant options before speaking to someone)
A very unhappy experience and one never to repeat !!”
“Good customer service, easy website to use, I like the online chat, recently done a modification to my car, sorted straight away, documents emailed very quickly.”
“Worst company ive ever been with they run you round in circles drag there feet and do not Chase any thing up STAY CLEAR #HAPPY TAKING YOUR MONEY AND NO CLAIMS”
