Esure Reviews

Name: Esure
Rating: 3.40

3.4 Rating 1,926 Reviews

60 %

of reviewers recommend Esure

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3.4

Based on 1,926 reviews

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid them like the plague!! I have been driving since I was 17 and now I’m 43, with a clean history of driving (no accidents) In June 2018 I was involved in a car accident where I was stationary whilst waiting to turn right. A driver hit me in the back of my car and my car was written off. The third party took responsibility, so you would assume this would be clear cut. My car insurance was up for renewal within a few weeks of the accident and we needed to buy a car in a rush because I have elderly parents that I care for and we always go on a driving holiday. Esure firstly messed us around by not giving us a replacement vehicle for 10 days, they were quite rude to deal with except for one member of staff. As renewal was coming up I called them for a quote and they ‘PROMISED’ that once they had received their money back from the other insurance company they would re-evaluate our current price and refund the difference. Bearing in ind I’ve been with them for quite a few years and I have 12 years NCB. my usual annual price is £550, I paid them £1600 or so with the expectation that they were going to re-evaluate as they said. One year later once they finally get their money back we are given £150 refund. Shocked can not describe my feelings around this, considering that over the course of the year and many phone calls they reassured me that they would refund me the difference. Long story short don’t trust them! They will make money off of your unfortunate circumstance. Apparently once you are involved in an accident you are statistically likely to have another accident, I still don’t understand why I would be punished for an accident that wasn’t my fault and how comes my new insurance is once again £550? Esure are the losers because now they’ve lost a good customer. Final comment what’s the point of paying NCB if my premium has changed because of an accident that wasn’t my FAULT! All I can say is stay away from them! Cheap, but definitely not cheerful!”

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Posted 7 years ago

“Had to deal with third party negotiation team due to a non fault accident caused by someone who was insured with esure. There was no negotiation just take it or leave it and I quote “ you are not our customer so you have no rights “. Completely unacceptable. I just hope all these people who are saying it’s easy to insure their car realise that it won’t be so easy to deal with them when making a claim. Fortunately my insurance company were fantastic and I certainly won’t have any dealings with Esure again ( if I can help it)”

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Posted 7 years ago

“Easy to follow when online Easy payment Changed my number plate done within the hour Would recommend”

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(Car Insurance) - Posted 7 years ago

“Fantastic”

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(Car Insurance) - Posted 7 years ago

“cheap as chips”

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Posted 7 years ago

“Very expensive.”

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Posted 7 years ago

“Easy to purchase online. Check the information provided from comparison sites”

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Posted 7 years ago

“Not helpful when I was poorly very rude on the phone reason for leaving really with Swinton now and very professional and helpful”

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Posted 7 years ago

“Was very easy to follow instructions and got just what I needed”

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Posted 7 years ago

“Best companies”

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Posted 7 years ago

“I had my car insured with this company for years. The first time I made a claim last week and was treated badly by their customer service. While i am giving the details of car theft , she asked me to call somebody else as I can not speak English, That m ount to harassment and discriminatory behaviour.”

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Posted 7 years ago

“Really good. Great stuff”

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(Car Insurance) - Posted 7 years ago

“Was very happy with my clam came through very fast andelivery kept me informed.”

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(Car Insurance) - Posted 7 years ago

“The service was first class and everybody very helpful and polite”

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(Car Insurance) - Posted 7 years ago

“Professional company easy on line information great insurance prices”

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Posted 7 years ago

“Cancel policy with no warning or real reason Absolutely shocking. Had email off sure saying missed payment by email and needed to pay before 16th October what was fine so called up on 8th to pay to find out had all ready been cancelled and if wanted to finish year with them needed to pay full policy up. I talked to manager and sent his email saying I had till 16th to pay £58 to get back up to date and he was.very rude and just kept saying need to pay full policy. I had been with them for nearly 4 years and got treated like dirt over missed payment. stay well clear worst customer service ever”

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Posted 7 years ago

“......”

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(Car Insurance) - Posted 7 years ago

“no complaints so far”

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(Car Insurance) - Posted 7 years ago

“I have been with esure car insurance in 206 when I had a Ford Fiesta I drove my car and hit some else car doing damage to my car and the other person when my car was taken away to be repaired when it came back I was please with work repair done to my car . Then I had 2013 Ford Fiesta that got stolen so I did not have wait long for esure to pay me out”

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(Car Insurance) - Posted 7 years ago

“Excellent prices online”

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Posted 7 years ago

Esure is rated 3.4 based on 1,926 reviews