Esure Reviews

Name: Esure
Rating: 3.40

3.4 Rating 1,926 Reviews

60 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,926 reviews

Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service, easy website to use, I like the online chat, recently done a modification to my car, sorted straight away, documents emailed very quickly.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Worst company ive ever been with they run you round in circles drag there feet and do not Chase any thing up STAY CLEAR #HAPPY TAKING YOUR MONEY AND NO CLAIMS”

Helpful Report

Posted 6 years ago

“Rip off firm.. they making money on no claim bonuses.. and happy to cancel your policy any time.. and rip you off Don’t recommend it to anyone”

Helpful Report

Posted 6 years ago

“very good”

Helpful Report

Posted 6 years ago

“Very good customer service”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very good company. Was very easy to insure my car with them, they checked with the database to confirm my NCD, so I didn't have to contact my previous provider to ask for them to send me the proof and after forward it to Esure.”

Helpful Report

Posted 6 years ago

“Brilliant service”

Helpful Report

Posted 6 years ago

“very good service overall. When I phoned to make a change it was facilitated easily and quickly. I really hope to renew with them”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Customer service is spot on”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Extremely easy to navigate website and most competitive price on the Market. Highly recommend”

Helpful Report

Posted 6 years ago

“My partner Janice called Esure today to ask for a house insurance quote. This was because unfortunately through no fault of our own, we could not do an online quote because there website wouldn't except the address of our new home. We were further told that because we had called we would only receive a 10% discount and not the 20% discount promised to online customers. After explaining our online issues to the sales advisor he advised us that the 10% discount was all he could offer. At the time,this was acceptable as we only wanted a quote. After approximately 38 minutes of the usual questions, we received our quote and said our goodbyes The sales advisor obviously thought he had cancelled the call when he commented to his colleague “She was a f@#king pain in the arse.” We both heard this very clearly. We have been a customer of esure for a number of yours and to say I was disgusted is and understatement. So much for esure’s “friendly staff who provide great customer service.””

Helpful Report

Posted 6 years ago

“I am on my second year of car insurance with Esure. I have found them competitively priced. I was unlucky enough to be involved in an accident four days into my first policy and they were amazing. Sympathetic, quick, efficient. I would probably stick with them even if they weren't the cheapest as I trust them.”

Helpful Report

Posted 6 years ago

“Good easy to use”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I found them to be helpful and they saved me over a hundred pounds”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I did not need to make a claim”

Helpful Report

(Car Insurance) - Posted 6 years ago

“good comuncation”

Helpful Report

Posted 6 years ago

“Very friendly customer service. And very reasonable insurance quote given to me it beat all other quotes advertised.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I am currently going through an insurance claim with them at the moment (they are my insurer) had to wait 6 days for a courtesy car which is not helpful when i need to get to work!! have a dashcam with video evidence of the accident and have now been told the party at fault are disputing the accident (they don't know about the video evidence) which when I told a representative of esure I had this evidence they asked if I was an expert on speed!! sorry I am your customer you are to represent me, cut the rude attitude and get on with the job i pay you alot of money for. Will never use again wouldn't recommend”

Helpful Report

Posted 7 years ago

“Good and cheap”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Great people to work with, very easy simple and prompt”

Helpful Report

(Car Insurance) - Posted 7 years ago

Esure is rated 3.4 based on 1,926 reviews