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Esure Reviews

3.4 Rating 1,918 Reviews
60 %
of reviewers recommend Esure
Company Reviews Questions Metrics
3.4
Based on 1,918 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Esure 1 star review on 25th December 2024
Anonymous
Esure 1 star review on 25th December 2024
Anonymous
Esure 1 star review on 16th September 2024
Paula
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 26th January 2024
Vytas
5
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“I rang eSure this morning to take out a car insurance policy after receiving an online quote which was almost £120 cheaper (annual price). My call was answered by a gentleman who identified himself as "Matthew" from "Operations." Matthew appeared to be having a bad day and there was nothing unfriendly in his tone and he sounded quite standoff-ish with no please and thank you- basic customer service skills Matthew! I didn't have the quote reference number to hand and Matthew seemed reluctant to do his job and track my quote. Eventually he agreed and traced my quote within seconds (!) and asked me for the quote price to the penny- if I had that information then why would I not have saved Matthew and myself the trouble and given him my quote reference number?!!?! I then asked to speak to his Supervisor and he disappeared for a few minutes... Probably just left me on hold and listened to me breathing!! He then came back after several minutes to advise there were no Supervisors on the floor and that someone would call back within four days! What Matthew failed to understand is that my car insurance was due in several days and as a paying customer- I don't want to wait 4 days for a call back! Working in a Governance Dept. I would like to advise eSure (for free!) it is poor practice to make a customer wait 4 days to make a complaint!! Anyhow, eSure, if you would like to listen to the call, I made it this morning (09/01/18) at approximately 11:00hrs. you'll be unhappy to know I am staying with my current insurance company who are dearer than you, BUT, offer a much more happier and friendlier customer service and I'd be happy to pay them more rather than give you my hard earned money. Have a good day.”
Helpful Report
Posted 8 years ago
Yagnesh Devani
Verified Reviewer
“Worst experience in 10 years of driving. Bought insurance, sent them No Claim Discount at least 3 times through different email address, they couldn't receive it. They cancelled my insurance and charged fees. I called customer services and explained, they can't be bothered to look at email history and check, he was more than happy to let me (customer) go.”
Helpful Report
Posted 8 years ago
Harold
Verified Reviewer
“no problems - just tick & go! no annoying streams of follow up marketing literature either”
Helpful Report
(Car Insurance) - Posted 8 years ago
Jason Frank
Verified Reviewer
“Fantastic, efficient and very helpful service ..”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Very friendly and helpful and the cheapest i could find”
Helpful Report
(Car Insurance) - Posted 8 years ago
Marc
Verified Reviewer
“Cheap and good for what I wanted.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Michael
Verified Reviewer
“I was Quite happy with the information and the service I received from esure hope to hear from them early in January with a new quote”
Helpful Report
(Car Insurance) - Posted 8 years ago
Craig
Verified Reviewer
“it a very service and very help full staff”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Fair priced insurance for my car”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“CANNOT GIVE REPORT AS I HAVE NOT HAD REASON TO USE THE INSURANCE YET.”
Helpful Report
(Home Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Always ready to help when needed.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Kam
Verified Reviewer
“A disorganized company, the employees of which are unable to pay close attention to detail to documents provided, leading to an inaccurate and overpriced policy. I would have forgiven this, if the problem was rectified however it still is not due to the fact that they have a huge backlog of unanswered emails. I cleared up my issue over the phone but it seems no action was in fact taken therefore email correspondence is all I can rely on in order to leave a trail of evidence.”
Helpful Report
Posted 8 years ago
Jon
Verified Reviewer
“Car insurance isn't about brand loyalty: it's about good service and effective cover at the best possible price. When I took out my policy with esure, the company fulfilled my requirements: I don't need razzmatazz, I just want to be able to get on with my life, knowing that my legal requirements are covered.”
Helpful Report
(Car Insurance) - Posted 8 years ago
ALAN
Unverified Reviewer
“this company will attempt to fleece you at renewal. I have just had a renewal with a 52% increase on a home buildings insurance. I have maximum no claims as I have not made a claim in 20 years with any insurance company. Got a better quote and improved policy at a cheaper price that I was quoted for last year. Win Win when you look around.”
Helpful Report
Posted 8 years ago
Thomas
Verified Reviewer
“Didn't get help enough”
Helpful Report
(Car Insurance) - Posted 8 years ago
Melvyn
Verified Reviewer
“Good so far in all respects. Helpful staff, who seem above average in many respects. Good experiences in all respects.”
Helpful Report
(Car Insurance) - Posted 8 years ago
John
Verified Reviewer
“Excellent service would recommend esure to everyone”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“Have had no problems with this company so far since switching from my previous company the yearly premium was reasonable and I hope I'm not disappointed if I ever need to make a claim , or have no problems leaving the company at the end of the agreement if I choose to do so”
Helpful Report
(Car Insurance) - Posted 8 years ago
Kenneth D
Verified Reviewer
“Fortunately I have not found it necessary to make a claim therefore I cannot really comment on e-sure's performance. Until I need to make a claim an insurer is just another motoring expense.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Reviewer
“I had to make numerous phone calls to get the company to provide the insurance documents that I required.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Esure is rated 3.4 based on 1,918 reviews
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