Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,916 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi well they are good at telling you when your insurance is up for renewal but they seam to keep putting there prices up I have over 25 years none claims but my insurance still goes up I’m not surprised people try and get away with insuring there cars but that should not be added to people who insure there vehicles it’s fair that we should pay over the top on insurance I thought that the more none claims you have the cheaper the insurance but I guess this is not the case I will be looking for another insurer when mine is next due as it is unfair on people who pay there way it seam like if you do things right you get higher bills and something should be done about this”

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(Car Insurance) - Posted 7 years ago

“They have been fine thus far”

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(Car Insurance) - Posted 7 years ago

“They made all very easy for me”

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(Car Insurance) - Posted 7 years ago

“Easy to understand”

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(Home Insurance) - Posted 7 years ago

“an unusual experience I got the car insurance and was more than pleased with the price and product, But having to prove my own noclaims was a wee bit concerning, I could say a pack of things But ultimatly the company must use fraud safty protocols to check my no claims? which they did and agreed with the no claims details I quoted?”

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Posted 7 years ago

“I have had to make a couple of amendments to this policy. It was quick and easy. Despite the admin fee the two were both very competitively priced .I was especially pleased with the cost for my 22 year old daughter to drive my car .The online documents are also very clear and easy..Exceptional service , well done.”

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(Car Insurance) - Posted 7 years ago

“very good overall.”

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(Car Insurance) - Posted 7 years ago

“Very quiet company”

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(Car Insurance) - Posted 7 years ago

“A proper car insurance company No hastle a or messing about.”

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(Car Insurance) - Posted 7 years ago

“So far so good, as I have been lucky enough not had to make a claim I am unable to comment on that most important feature.”

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(Car Insurance) - Posted 7 years ago

“very good”

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(Car Insurance) - Posted 7 years ago

“All in all good service and good price too . Very happy with ESURE”

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(Car Insurance) - Posted 7 years ago

“Their policy for house and contents seems to be as comprehensive as their competitors. Perhaps a legal expert would find some commissions ?”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Their policy for house and contents seems to be as comprehensive as their competitors. Perhaps a legal expert would find some commissions ?”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Their policy for house and contents seems to be as comprehensive as their competitors. Perhaps a legal expert would find some commissions ?”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Specifically insured my laptop for travel, dropped it at home a couple of months ago and it stopped working. Put a claim in and was told as there was no obvious visual damage that it must have been wear and tear and broke at the exact moment I dropped it. Basically i should have bounced it off the floor after to make it visually damaged in order to make the claim go through. Now was just sent a renewal figure. Last years £200, this years £400!”

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Posted 7 years ago

“NOT WORTH IT”

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(Car Insurance) - Posted 7 years ago

“Excellent to work with and we now also have another car insured too”

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(Car Insurance) - Posted 7 years ago

“What didn’t go wrong. Worst customer service I have ever dealt with. Can’t wait to ditch them in January”

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Posted 7 years ago

“I was insured with esure and changed my car esure quoted me 1600 but went through gocompare and hot it for 800 even though the insurance is still with esure how can this be ??????”

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(Car Insurance) - Posted 7 years ago

Esure is rated 3.4 based on 1,916 reviews