“Exceptionally poor communication, never stick to their timelines, no consideration for the facts. Their senior management team should be ashamed. I will be taking this organisation to the Ombudsman, an absolute joke!”
“They charged £75 pounds to change the policy to a cheaper car!!! Ombudsman were useless in resolving this so don't bother trying. Not interested in helping just in taking money”
“A customer of Esure collided with my sons car on a roundabout and admitted fault. Esure gave him a hire car and arranged for repairs through their 'chosen' garage. 39 days later we have still not got the car back! Could have built a car in this time!!
I have been told weekly from the garage that it will be ready tomorrow......., next week........, and so on, still not got his car!
Complained to Esure several times they dont seem to care!
Oh and who will lose out in all this? My son as his premiums are guaranteed to rise because of Esure's customer he will be heavily penalised as a young driver even though it was not his fault!!
Obviously wont be asking Esure for a quote for any of our family cars as i have witnessed first hand how they are not interested in innocent careful drivers!!!”
“I cancelled a 12 month policy after 6 months as I had sold the car , I was paying monthly. They said I would have to pay a cancellation fee , which I thought was a bit much seeing as they had over £400 off me for basically doing nothing and it hadn't even cost them a stamp as my documents were online. So I told them to go whistle for their cancellation fee , and I havent heard nothing since. But if I had been the type of person to be bullied into paying them , they would have got money for doing nothing , just goes to show what they are like.”
“I recently got a new car so had to change my policy I was stung for £57 just to swap it over after 9 months of being with them I won't be getting a new policy with them.”
