“Bought esure insurance when bought a car on a provisional licence, told them sitting test in a few months, when passed test called and they wanted to charge 250 pounds admin cost to change policy. Asked why they did not tell there would be a high admin cost when they were informed that obviously I was going to sit driving test, they said they cannot advise and people do not necessarily sit a driving test but stay on a provisional licence.. How ridiculous. Put in a complaint but cannot drive until resolution.”
“I was involved in an accident April this year the other party admitted fault from the start and the case was closed without dispute.
My car was repaired to an excellent standard by Mackenzie body shop and I was happy with the resolve.
In august my renewal came through with a 50% increase on my premiums and the only answer I was given when I phoned up and asked was
"Because you've had an accident you're more likely to have another one"
So how much did it cost you Esure?
Oh yes nothing as it was covered by the other party's insurer
Here is something everyone would like to hear the other persons insurance went up by around 30% after they admitted full responsibility after the incident was resolved their insurer "Sheila's wheels"
My insurer "Esure" said the case was closed as not my fault and my no claims will not be affected.
But on renewal my premiums went up by 50%
Sheila's wheels up by 30% when your at fault?
Esure premiums up by 50% when not at fault?
Will I be renewing with Esure again "that's a big absolutely NO!!!"”
“Don't use them. Gave us a van for a courtesy car. Then made us chase it up with the rental company. Sad there would be no disruption to our life but have lost 2 days, missed appointments and child's football presentation because of them. They don't know what customer service is. Shocking”
“Terrible service. they might be cheap, but at the end you might pay more as if you make claim they are unable to solve even if you have a report in your favour from the police.
don't use them!”
“fantastic customer service from the esure team, I s[poke to Zara 9scottish) on the phone this morning who made an immediate amendment to my policy to ensure I was fully covered. thanks Zara.
carol”
“Jason bowker was a fantastic help when I needed it most,unlike the sales team who were useless at best took me nearly five attempts to complete this purchase!!!”
“i just moved to a new address and they changed every think over for me on both cars. I found them very helpful you polight. Thanks again ensure R Rowley.”
“Fantastic Customer Service from the esure Social Media Team. Had a slight issue which was sorted painlessly - and extremely quickly! If you ever need anything I'd recommend contacting them via Twitter, the guys there really know what they're doing.”
