“I cancelled a 12 month policy after 6 months as I had sold the car , I was paying monthly. They said I would have to pay a cancellation fee , which I thought was a bit much seeing as they had over £400 off me for basically doing nothing and it hadn't even cost them a stamp as my documents were online. So I told them to go whistle for their cancellation fee , and I havent heard nothing since. But if I had been the type of person to be bullied into paying them , they would have got money for doing nothing , just goes to show what they are like.”
“I recently got a new car so had to change my policy I was stung for £57 just to swap it over after 9 months of being with them I won't be getting a new policy with them.”
“I found you quite straight forward but I'm not tenical An needed help with someone to down load my documents I still don't know who to call for my break down if ever happens”
“I can't rate Esure highly enough. I had a bad experience abroad and was robbed. Upon returning to the UK Esure have been an absolute pleasure to deal with and have made the whole claims process quick, easy and stress free. Friendly and helpful staff, quick and full payout/replacements and all their partners were just as good. Thank you Esure, you have made a terrible experience that little bit better.”
“Unprofessional staff, absolute crooks who once realising that I would move policies cancelled my policy despite me having paid for the month and having been clearly told that the policy would run for the month. I cannot reiterate enough that I will never deal with esure again.”
“Using a comparison site and prompted to ‘go to provider’, wouldn’t load up my details. Esure website wouldn’t allow me to enter my employment details and unable to find my address. So gave up. Terrible, terrible service!!”
“After being a loyal customer over the years and finally requiring multiple car insurance policies who else to call but esure.
After all reassurance from the esure salesperson that my yearly premium increase was due to insuring multiple vechicles, which did make perfect sense to me. Did I then find out some months later when I went to amend my policy that one of the vechiles I believed to be legally insured was nothing of the sort!
After several calls to esure to bottom out where the confusion was and still not receiving a satisfactory answer I cancelled the direct debit and policy.
Oh but.....you are now due esure xyz fees for whatever. The polite individual I was in contact with from esure could easily see what had happened and where confusion had been, but unfortunately the bill and fees still laid with me.
Even when I mentioned that due to this "mishap" I had been driving without insurance the response still was we want the end of contract early fees and what ever else you could think of.
My take on that is good luck with those and I will argue the case. No fees no loyalty different insurer for life.”
“My wife is currently with Esure (for now) and back in 2015 she had an accident where a van cut across her on a roundabout and damaged her car as well as injuring my wife. My wife explained to Esure that she wasn't at fault and provided Esure with all the information they required. As the guilty party insuranc did not respond to Esure within the timescale, they (Esure) automatically put the claim down as a 50/50 resulting in my wifes monthly premiums rocketing through no fault of her own. There was no communication made to my wife regards this and we found out due to noticing the monthly payments as she didn't receive any renewal documents. My wife did question this and as usual to date, no return communication made to my wife. Terrible support to their own paying customers.”
