“I had a no fault incident where a med size lorry reversed into me on a very dangerous bendy hill, ! had to badger E-sure for information but actually had far better treatment from the other driver's insurance company - Aviva. They rang me to apologise, check I was OK, put my mind at rest and give written assurance that their client had accepted full responsibility for the collision. E-sure please note I still await advice on where I stand. I am very unlikely to use you again - disgracefully poor service!!!!”
“First policy with eSure taken out in March 2017. Changed car in June and received v good customer service throughout. Had a significant no fault accident in August and the response from eSure exceeded expectations. It took 7 weeks to complete repairs at my chosen manufacturer approved workshop. An excellent loan car was provided throughout. Would have no hesitation in recommending this insurer.”
“Terrible company! After being a customer for 4 years they cancelled my insurance over Christmas because there was a direct debit cross over leaving me with no insurance and no letter to tell me until January. I could have received serious penalties from the Police If I was stopped. I didn't even know they had cancelled it until I got the letter 2 weeks after.”
“i found then helpful and in fact also took my breakdown cover with them. fair priced. haven't needed to claim yet thankfully so unable to comment on that.”
“First point : On the day of setting up the insurance I have completed the form on the comparison website with 15000 miles / year, Esure only had 5,000 miles/year ; this has caused a increase in my premium of over £150 / year and I have canceled the policy .
Second : Until the day of this review,1 week later , I have received no cancelation documents from esure ( emails or other wise ) , but have been charged for another month, 6 days after the day I have requested the cancelation , and 4 days after the monthly renewal day.
Third : After about 1 hour on the phone with Esure ,I got this : We have charged you extra because our colegue canceled the policy but charged you for extra legal cover for 1 full year , not just the cover period , even though the extra legal cover should have been charged monthly as a adition to the premium payment ; We have charged you after the cancelation date, and without letting you know about it because we could not stop the direct debit 5 days in advance; We will issue a small , partial refund ( I have paid in total around £200 for 1 month insurance (( my monthly fee would have been £54 ) and was offered a refund of about £31 ) , after another hour on the phone , going through bank transactions, and a cost breakdown , and complaints about the unprofesionalism I was refunded £110 ....
My advice , don't take their insurance , and if you do, keep a eye on your bank account for extrapayments they might take without you know about it.”
“Unable to enter costumer portal due to dob error, unable to cancel renewal, customers service said she cant help - had to make a written complaint - very poor service and a waste of my time.”
“No problems at all .there always happy to help and change things around if and when needed . They were great when I did a car swap and also adding a extra driver when I’ve needed to only a few months back.”
“After starting a policy I was told the policy would be cancelled because I used more than one address when checking policy quotes. I used to live in a different area and was curious to see what the price difference was. I still signed up on the address I live at and the address my no claims policy from a different provider was registered to. There was no warning that checking another address would cause an issue. I was told they could not do anything and had a rude customer service person antagonise me and try to cancel the policy earlier than scheduled. Not only could this have affected my future premiums, but the reasoning was stupid. I found a better policy with a new company and moved on. I would never ever recommend this company. Absolute trash!”
“Like all other car insurers very expensive. I have held a driving licence sincs 1951 and not had one single accident, however this seams to count for nothing. I now only drive 4 to 5 thousand miles a year yet my insurance premium is well over £400.”
“As with all insurance you don't find out what they are like until you have to make a claim.You pay up because you have to,then hope for the best if an accident happens.”
“Esure are the worst company to deal with when it comes to making a claim and their customer services . The company obviously makes it difficult for you to get in touch with them when making a claim and they give you a phone number starting 0345 which means the customer gets charged with each minute you wait for them to answer , which is always 5 inures or more . They are a money grabbing disgusting business with no regard for their customers”
“Tried to claim for a lost item - they tried everything to get out of paying out and treated me like a criminal for even trying to claim in the first place. Was spoken to very rudely. Went for them because they were cheap, but unfortunately it seems you get what you pay for (or less in this case as it seems I paid to be insured in ‘spirit only’).”
