“No problem with the policy but they failed to put the right details on my insurance documents and then tried to charge me £26 to correct them. There is a standard admin charge of £26 for any changes, including change of address so be aware of that.”
“Notification of the accident was a good process. But after that Esure was slow and has still not notified me of the outcome, 6 months later. Two months after making the claim they wrote to me to say they had "forgotten" to ask me to complete another document, thereby losing time.
Summary - public face is good; behind the scenes it is woeful.”
“Needed adjustment to my policy like increasing my excess and for that reason my monthly quote should fall a little but instead was quoted higher for no good explanation. Hence wouldn't recommend esure. The purchase process was fairly easy on go compare but have not liked customer service experience with esure.”
“Sold car, cancelled insurance but according to Esure policies you have to continue to pay insurance till end of year regardless of fact that you do not have a car. Absolute fraud and trying to resolve issue no one is willing to cooperate threatening with debt collection agency.”
“unable to register on the portal. Telling me they will cancel my car insurance in march (only just paid) and that I won't be covered if I don't send them my no claims documents which I am unable to do as the website doesn't allow you to register and says my information i entered is incorrect but it is all correct. However they were quite able to take 300 pounds out of my account.”
“refused to pay out after my car was stolen. If they have an excuse to get out of a claim it seems like they will use it. They were one of the cheapest so it seems you get what you pay for.”
