Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,916 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional customer care I insured 2 cars and they worked to get the best deal. Will look to renew with them this year”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Made a claim due to vandalism, unable to drive car because wing mirrors were removed. Was told couldn't get a courtesy car for 5 days as weather has been bad and lots of other claims have the cars already. So we receive substandard service because they have a lot of claims. They told me first come first served on courtesy car to which I replied...."I'm sorry, I should have left a note asking the vandal to wreck my car before in better weather". It's surely not my fault they are using a repairer that don't have enough vehicles. Only just renewed taken the policy out. Can't wait to move companies already............Shocking treatment!!!”

Helpful Report

Posted 7 years ago

“we'll what can one say! I find eure , easy to use easy to speak to! quality for money. what eles do you want out of an insurance provider. name speaks for itself!”

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(Car Insurance) - Posted 7 years ago

“nothing to say negative”

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(Car Insurance) - Posted 7 years ago

“Decent prices and cover”

Helpful Report

(Car Insurance) - Posted 7 years ago

“They wanted£960 renewal,compared to 4 other quotes of around£440- £490. Whopping difference,wouldn't you say!!!”

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(Car Insurance) - Posted 7 years ago

“No comment”

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(Car Insurance) - Posted 7 years ago

“Good and easy to use. Reasonable price and had no issues. Obviously we will see when the renewal comes up.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I had an accident end of December where I was not a fault and Esure were taking the claim on behalf of the third party insurance company. In January I had been on the phone to Esure, the third party company, two car hire companies and my Solicitors all in one day (a service I pay Esure to do). They then emailed me later that day to say the car was a write off, will be valued and scrapped and they will let me know what the value is. The next day, they sold the car in a private auction. It wasn't until my 3rd email, and a complaint later in mid February that I found this out through the third party insurance company. Huge lack of communication. They then sent me a cheque of £200 out of a goodwill gesture. I needed a car, so repaired my old car I had sitting in a garage and went to change my car on the policy that had 6 months left. They charged me £241 extra just to change cars. I have never had an issue with Admiral (I changed last year as Esure offered a better price) and I was shocked that they not only have recouped their "goodwill gesture" back, but also made more money from me. I would avoid Esure at all costs and I will not be renewing.”

Helpful Report

Posted 7 years ago

“Excellent service and wonderful staff”

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Posted 7 years ago

“Very happy with the cover and speed they deal with any changes to policys very good company to deal with”

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(Car Insurance) - Posted 7 years ago

“Competitive and will use again if price is right”

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(Car Insurance) - Posted 7 years ago

“The biggest issue I had with them was when a previous company that I was insured with had provided me duff details where they had put through a claim when there had been no claim, just notification of an incident but they (old company) had put it through as a claim. Got it sorted, but caused me more aggro than it was worth for sure.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“when I purchased a different car the increase in premiums went skyhigh,would not use t”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very smooth process on claim with providing courtesy car instantly and line up every thing professionally.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very polite and helpful rep saved me hundreds :)”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I found this insurance company very good and reasonably priced”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Customer care line always has a long waiting time. Too long to hold for. Policy Documents are very easy to access.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“No problem with the policy but they failed to put the right details on my insurance documents and then tried to charge me £26 to correct them. There is a standard admin charge of £26 for any changes, including change of address so be aware of that.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very easy to deal with”

Helpful Report

(Car Insurance) - Posted 7 years ago

Esure is rated 3.4 based on 1,916 reviews