“They charged me £179 per month for my car insurance . I rang up and asked why it was so much. Was told it was because of the price of the car. Decided one day to go through moneysupermarket which ended up getting me the same insurance for £40 a month. Rang ensure back and asked them the criteria they used to quote me at £179. Got an apology with no money back. Cancelled straight away.”
“ZERO stars!!! 👎👎👎
Diabolical customer service from esure over recent claim where the other driver accepted full liability for writing off my innocently parked car.
If I listed all the things that were terrible about my claim experience I would never finish writing this review...and you'd get bored reading it.
In short, don't use them. Ever.”
“Absolutely disgusting service. I wish i could give 0 star, and that's not me exaggerating. My partners car was involved in an accident and they got there repairers to get the car fixed. Pictures were taken as well as a visual and practical examination was taken upon collecting the car. On the day the car was "fixed" and being dropped, the driver seemed really eager to drop the car off without me having time to analyse the vehicle. Called me and i told him i would be down in 1 min, less than 30 seconds he was at my door and ready to hand the keys and take payment without my assessing the vehicle. While inspecting the vehicle and waiting for him to get through to the garage so i can make bank payment i luckily decided to take a seat in the car as it was cold, that was when i noticed that the force to open the door was a lot. Sat in the car for 1 min and tried to open the door and it was so stiff i had to use my second hand to push it open. When i asked the driver about it, he quickly said oh there is no issue, then LIED and said oh remember you said there was an issue with the door. But i quickly reminded him that we inspected the vehicle together and marked the issues that there were problems and the passenger door was not one of them.
I have now been trying to liaise with ESURE who have not done anything to help but rather communicate with the repairers - GEMINI in Nuneaton and failed to escalate it upon my request. I will be taking this to the full extreme as my partner is not in the country no more and i have been managing the case. I'm currently insured with ESURE and will be CANCELLING insurance asap. As well as making it my personal case to make others aware of how horrible they are to its customers. By law the garage are subject to the Supply of goods and services act 1982, and this has not been done.”
“When I decided to open a policy, whit this company, I called the customer service's number from their web site; I asked for information about the procedure and the costs; they offered me a quote and I accepted.
2 weeks later I received a letter on behalf the company asking me for documents necessary for the policy renewal and furthermore they threatened me to close down the policy if I didn't provide such documents.
Their request didn't make any sense cause the policy was been opened 2 weeks earlier, so I called the customer service, from the number on the letter, and the operator, assess that my policy was new, told me that they had to double my premium due to the fact that I couldn't provide that documents.
Feeling teased, I try to understand and he told me that he couldn't explain me much more or do otherwise cause he was just a call center operator.
So I asked him to explain me the procedure to close down the policy and he did it, explaining that I was due to pay a little fee for it.
The day after I called again and another operator told me that I didn't have to pay anything and rather the company in 10 days repay me cause I was closing the policy at the first day of the month.
So I closed down the policy but after a few days they took out the total amount for the premium from my bank account. I called back at the same number and the operator told me that that one was a fee for the closure. I explained what the 2 previously operators told me about and he told me that probably his colleagues were not well informed about the company policy and he couldn't do nothing cause he was just an operator.
The call center team which is entrusted the customer service is making a really bad image of the entire company due to a serious lack of professionality and trasparency.”
“I Cancelled my policy with Esure having received an unacceptable renewal quote. This left me with a small sum of money to pay as a penalty etc.
I sent Esure a cheque for the outstanding balance, as I was not prepared to pay the costs of the phone call and wait until an advisor answered the phone.
I received a number of e-mails, & letters demanding the final sum.
The last letter I received threatened to pass my details to a Debt Recovery Agency.
I have now discovered the cheque had been cashed, & the balance paid. Despite this I did not receive an e-mail or letter acknowledging receipt of the payment.
As a result of MY experience they are Not a company I will use again.”
“had insurance everything was going great paid upfront cost and also second months payment revived an email on 12th to say we need more information and some document i thought i had sent it but may have had a problem going through never revived any call or email to say haven't revived then i go and login to my account to check my DD date and says has been cancelled since the 9th of march i made a payment on the 2nd march so how is this and now i have lost my deposit ( upfront ) really not happy and web chat and call center staff have not been helpfull just said we can not do another insurance for you (email provided is not one on account but if you email i can send everything accross)”
“Co operative was my best, very professional indeed. I did have a claim with them very quick. I was given a replacement car same day took my car for repair. However, with ensure l made a claim they took 2 year from my no claim and did not add another year after the year ended. I felt it was too much it was like a punishment for to but thus what the insurance is there for.”
“After I took out the car insurance I forgot to ask about business insurance, as I'm a Nanny I have to have it, it was totally my fault but then I was told because my job as a nanny I cant have it, something about driving different children around a lot, So unfortunately when my insurance runs out I have to look else where as I said it was my fault. luckily for me all my other insurance have been no problem.”
“after i was rear ended by another driver,who accepted full responsibility,i contacted esure to inform them of the incident,giving them all the other drivers details,only to be informed that it was not esure's responsibility to make contact with other drivers insurer.saying it was for them to contact me.after many phone calls and hours on the phone,i contacted the other drivers insurer to sort things out.i am extremely disappointed in esure's lack of help with this matter especially when i found that people i know in similar situations as myself were taken care of by there insurer.also after trying to add my partner to my policy i was informed it would cost me an extra £100 for less than one years cover,according to the famous Martin Lewis this should make it cheaper due to the way the risk factor is calculated.not with esure,they are only interested in taking your money.”
