Europcar Reviews

Name: Europcar
Rating: 1.17

1.2 Rating 180 Reviews

4 %

of reviewers recommend Europcar

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Metrics

1.2

Based on 180 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad car service”

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Posted 2 years ago

“Hired a 12 seater van from.melbourne airport...no documents given to us..Indian lady spoke so fast we couldn't understand her..we did not notice a stone chip in windscreen..had the van 11 days..on return the person checkingbthe van went straight to chip..did they try to put it on me I wonder. Next van 4 days later we noticed a windows chip...but no contract has been emailed to us..so Sent a complaint to europcar who forwarded it to the branch. Still no contract sent...sent a picture of the chip as requested..no reply..sent another email requesting contract..still waiting...wow will I have words with manager on my return...almost feel like seeking legal advice here”

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Posted 2 years ago

“Worst service ever. I had a confirmed booking but when I went to pickup the car with my family and a lot of bags. They said we don't have the car available you have a confirmed booking for. So you can either take a smaller car in which we won't fit or you can pay double and get a pricier car.”

Europcar 1 star review on 23rd April 2022

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Posted 2 years ago

“Recently had to change travel plans due to covid. Was told I could drop off car in Sheffield instead of Gatwick airport for £50-more then fair. Only to to told by Sheffield site that its £350 and that we couldn't add a new driver to drop off the car in Sheffield. Absolute robbery and clearly just a way to gauge money out of anyone unfortunate enough to catch covid. Shame how some companies have seen covid as nothing but an opportunity to make money where other companies couldn't be more accommodating. WOULD recommend avoiding this company they are scumbags.”

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Posted 2 years ago

“How can your staff cancel car booking traveling Desi famous youtuber he was with his mother wife your staff was not good what type your company never booking car this company if you have with your old mother they only say I cancel your booking”

Europcar 1 star review on 21st April 2022

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Posted 2 years ago

“They are very rude. I have recordings of one their client have uploaded. I am one for their FAN sharing their story with Eurocars. https://www.youtube.com/watch?v=uPVNnYru2wE”

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Posted 2 years ago

“Horrible experience, the quoted price was not anywhere near it. I was charged for gas even though I filled it up all the way. I was hit with $400 for car damage, and although there was a small bump, it was not $443 worth.”

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Posted 2 years ago

“Arrival time: 7pm, 5 April 2022. Location: Europcar desk in terminal 1. Problem: Insurance scam. Absolute scam. I should have read the reviews first. I didn't even take the car in the end despite having paid in full ahead of time for a car for 2 days (with insurance included and paid for at time of booking) to go to my aunt's funeral in Dublin. Figured it was better to leave car in airport car park than get caught by a further Ryanair/Europcar scam. Over €200 wasted and no car. Left airport in a taxi with my wife instead of risking taking a car from these scam artists. I booked this straight through the airline literally to avoid hassle (I repeat including insurance) and then upon arrival the lady at the Europcar desk proceeds to tell me that Ryanair insurance isn't worthwhile and that they need to block €1,600 off by credit card for insurance, despite being already fully insured as per my booking. I had zero trust that they would not further pilfer my credit credit card on top of what they had just done. I could foresee a number of imaginary scratches/damages and my credit card wiped out upon returning the car by this outfit. A total disgrace in this day and age. Rip off Ireland in full swing. For the love of God please read the reviews first and save yourself a lot of trouble. I had heard that they were bad but in this case seeing really is believing. No f***s given by staff. Just a shoulder shrug and a "better luck next time" attitude.”

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Posted 2 years ago

“Watch out, they will lie to you at the rental desk and then charge you extra afterward. I rented a car, was told the tolls would be billed to my credit card, then was charge a $30 per toll handling fee by Europcar for each toll charge.. the handling was more than the rental fees. Watch out.”

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Posted 2 years ago

“Absolutely terrible. I travelled to Newcastle for my mother's funeral, and needed a hire car for a couple of days. I booked a week in advance, but when I arrived to collect it, the staff at their Newcastle Central Station office made no effort to give me the car I had booked. Instead, I was given one of the three Vauxhall Crosslanders they had on their lot. I specifically didn't book a small SUV because they have terrible fuel economy, but was given one anyway. When I got to the car, the front interior has been cleaned but that was it. The outside of the car was filthy, to the point where I could hardly see out of the rear window, and there were dead leaves trapped between the door and the door frame that had clearly been there for several months. The irritating excuse for a customer service person kept saying "sorry" but clearly wasn't. Still, I suppose sarcastic mealy-mouthed apologies are easier than actually fulfilling customer orders. I returned it after a day, and I'm still waiting for my refund. Of all my car hire experiences in the UK, Europcar is by far the worst.”

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Posted 2 years ago

“Awful customer service! My problem started when i rented a car from europcar Oxford. I was doing a NHS clinic to help with the backlog of patients and needed a car as my own was being used by my wife to ferry the kids around on a normal Saturday. I booked through the website for the car to be delivered to my address on the Friday and to be picked up on the Saturday. 2 hours before the scheduled drop off I get an email from europcar saying they have changed my booking and I need to pick the car up from the branch! I attempted to contact the branch to clarify this as there was no way I could get there. Despite multiple attempts by me and customer services I couldn't contact the branch. This was very stressful as I had rearranged my clinic so I could be home at 5 to receive the car but I had no idea now what was happening. I then got a call from my wife at around 4pm to say the car had just arrived - it was just by chance that she was there and I then had to send photo's of my driving license whilst I was in the middle of clinic. I then find in the morning that the car was dropped with the tank only 3/4 full! I used the car on the Saturday to do an extra NHS clinic. I returned home to make sure I was back for the car to be picked up at 5. No one arrived. No contact from the branch. Attempted to ring - no answer. Sent email no answer. On the Monday I attempted again to contact the branch first thing in the morning - again couldn't get through - spoke to someone at customer service who also couldn't get through. I was rung by the branch at 10.30 whilst I was in the middle of clinic at work to say someone was picking the car up. Explained I was at work and wouldn't be back until later. No mention that I would be charged for the day. The car was eventually picked up in the evening with a full tank of petrol. I was then charged an additional days rental by europcar! Eventually they reimbursed my after 2 months and many emails and phone calls. On the Monday whilst the car was on the road outside the house it received a parking ticket! There is no where within a square mile that is not resident parking close to the house. I informed the drivers when they picked up the car on the Monday of this and that I would not be paying it as they should have picked the car up on the Saturday - they just shrugged their shoulders! Europcar are now trying to charge my £90 for the parking ticket - £50 for the ticket and £40 admin fee! I am not paying! They say it is my responsibility despite the fact that they have agreed that my rental agreement finished on the Saturday and they didn't pick the car up! All in all an awful experience - if they try and retrieve any money from them I will contact 'Which' for legal advice. Will never book with europcar again!”

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Posted 2 years ago

“After the RAC booked it, they rang to say they could not commit to supplying a vehicle even 6 hours later. I had to book another car hire company. They suddenly arrived about 3 hours later. They didn't pick up for hours but expect you to wait for them for 8 hours after paying £15 for the pickup service. During this time you are still responsible for the vehicle. (see T&C's 11.1) I made a complaint via email to get my £15 back, they refused. Customer services are useless and very rude. Could not get through to the local branch ( Tonbridge) for ages. We spent so much time on the phone trying. The Tonbridge manager called after I left a message with a sales assistant who rang me asking for the car back the next day after they collected at 6:10 pm the day before. She said we could have the £15 back but nothing was ever received. Online customer services still refused to give £15 back after a formal complaint via email for a car collection that took 4 hours! The branch is only 2 miles away! 8 hours is not reasonable. Poor communication. Other reviews reflect this. Additionally, the delivery driver said the gauge always showed 8/10th full even though actually 10/10th full. So I returned it 'full', but it wasn't the case so gave them extra petrol on top. ~They will probably leave a standard response below telling me to call their rude helpline ( who can't even call the local branch for you) or unhelpful email, if they do you, you know to AVOID!”

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Posted 2 years ago

“I reserved a car in Spain, was quoted €163, agreed and pre-paid the contract. Car was good: low mileage, perfect condition. No problems. Refuelled to the brim 20kms before the return. Return Assistant photo'd the dashboard,with the fuel gauge indicating 'Full'. Then I got the Final Invoice: • €20 'Refuelling Surcharge' • €18 for 11 litres of 'Added Fuel' • €5 per day for a 'Family Pack' – which we hadn't asked for, wasn't in the Contract, wasn't in the car. Net result: The Invoice went from €163 to €275. A V O I D”

Europcar 1 star review on 18th December 2021

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Posted 2 years ago

“Got a hire car while waiting for a glass repair the car was absolutely filthy & stank of cigarettes when I rang them to complain they said they couldn’t help it’s disgusting when covid is increasing cleanliness should be vital”

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Posted 2 years ago

“Worse service of all time. Stay away. Hidden costs meant that they kept withdrawing money from my card after returning the car. STAY AWAY!”

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Posted 2 years ago

“Hired a Europcar in Dublin. Was ripped off with insurance costing more than twice the car rental. Was charged for petrol even though I filled on return. Left my phone in the car and have been emailing and calling all week but no one returns my calls. Do not use this organisation or any carhire.ie as you will be mugged. please for your own sake do not use Europcar ever!! Thanks”

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Posted 2 years ago

“Fraud at Europcar. Europcar Lisbon airport added exstras to the contract inspite of the fact that i clearly did not agree to these extras, offered at the desk. They took advantage of the fact that nobody really reads the contract and people trust the contract to contain what was agreed. They ask you to sign on the screen without showing you the contract and then, when they give you the paper, they rush you to go get the car. When you return the car you find out that you are charged 270Euro extra for full coverage that you already purchased from RentalCover and for road assistance you rejected. You talk to the guy on the desk, he offers you the extras, you refuse, but the extras are within the contract. Fraud by definision.”

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Posted 2 years ago

“I would give no stars if it was possible! Do not book here. You book for one price and then they charge your card multiple times for things you did not agree to. When you tell them this was not what you agreed to they say do not worry it is okay and continue to charge you. It is a scam!!! Emails and complaints are not answered, phone calls hung up on. They use your signature from the reservation to state you agreed to all these other charges. Why would I pay for 2 weeks of a car I had already returned?!? That does not even began to explain the other issues we had with them. The list goes on and on. The car didn’t work properly. They had me and my 2 kids under 5 waiting on the sidewalk outside in Mexico for nearly 3 hours in the middle of the night for a car that was reserved and already paid for. They would have left us there stranded too, they told me I could wait until 8am when the manager comes back!”

Europcar 1 star review on 27th October 2021

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Posted 2 years ago

“Europcar Stansted Airport, UK I made reservations through booking.com (although it looked like I was dealing with Europcar directly) and paid before pick up. The car I had reserved (and paid for already) was not available so they offered me a slightly bigger car for a minimal surplus, which I accepted. come to find out Europcar charged me again the full amount + the surplus of the "upgrade". I filed a complained with AMEX who were useless handling this despite having all the documentation I provided. My Advise: STAY CLEAR FROM EUROPCAR and BOOKING.COM. As far as I am concerned they work together and scam people in paying double. white collar criminals in the likes of the Liberian maffia.”

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Posted 2 years ago

“Dear all, What I want say over all experience is not acceptable. I received the SMS money deduct I know I use the toll, but my main question that they not even send any notification. I reply them why you deduct the money they said you used the services. Than I told them why you not call or send message. They keep saying i send all ready Account team saying we send you not reply. I am keep saying I didn't received any mail from you side after all investigation they found they send notification wrong email id. account team say sorry and apology. I need to ask every one this account need to confirm than they need to cut money not like that only. Even though when they delivered the car fuel 6/8 i return them 8/8 means full tank. for deduct money they are particular for return not , communication poor between account and customer. lack of communication.... I will never ever use this company again not at all. Account team mistake they not send notification/ message they have wrong email address. its not my mistake and from where they get wrong mail. I don't know but this is irresponsible team. Thanks”

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Posted 2 years ago

Europcar is rated 1.2 based on 180 reviews