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Europcar Reviews

1.2 Rating 176 Reviews
4 %
of reviewers recommend Europcar
Company Reviews Questions Metrics
1.2
Based on 176 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
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Europcar 1 star review on 8th March 2024
Dimi
Europcar 1 star review on 8th March 2024
Dimi
Europcar 1 star review on 8th March 2024
Dimi
Europcar 1 star review on 17th February 2024
Anonymous
Europcar 1 star review on 12th January 2024
Abel Ortega Peraita
Europcar 1 star review on 12th January 2024
Abel Ortega Peraita
Europcar 1 star review on 12th January 2024
Abel Ortega Peraita
21
Anonymous
Anonymous  // 01/01/2019
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Anonymous
Unverified Reviewer
“Charged us for insurance, took 700 dollars off our card for upfront booking. Refused to accept booking. Said we have to pay 400 dollars more, or they wouldn’t give us car. Made us wait for an hour. We showed them booking with insurance through Expedia, they said it is not their problem. We shouldn’t have gone through Expedia. Con company.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“We didn't even rent the car (we paid for it in April) in the end but still haven't received refund for the 400 euros we paid (it's now almost October). We cancelled well within the cancellation period and still nothing - even though I have emailed and rang so many times. I have no option but to take legal action as they will not get away with this! I urge you to NEVER use them. I am amazed they are legally operating - they need to be sued. ZERO STARS other options out there. Just read the reviews - they speak for themselves”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Europcar at Amman Airport. After returning the car and receiving the vehicle checklist from their personnel, at the counter they notified me that "there is extensive damage to the windscreen", that "the full windscreen needs to be replaced", and that "it is a special windscreen that can only be obtained from a special supplier and thus is more expensive". When I demanded to see the damage, there happened to be none! Yet, the owner kept insisting that the damage was irreparable, that the windscreen needed to be replaced, and that they would take it from the deposit without my agreement. Thieves. Avoid at all costs. They also kept the deposit in full.”
Helpful Report
Posted 1 year ago
Ray C.
Verified Reviewer
“Made rental reservations for Fox Rent A Car (Guayaquil Ecuador Airport)on the Expedia site, Fox car rental is owned by Europcar. The main reason I picked this company is it offered unlimited miles, I even showed them this when I picked up the car and paid at the airport. When I returned the car they tell me that I owe $430 for going over the miles as its not unlimited. I asked for a mgr/supervisor so I can discuss (no Mgr to call or speak to I was told), since the rep that was there said she it was expedia's fault because they had an error on the site. She also said I have to pay or she will call airport police and I won't be allowed to board my flight home. I paid so I can get back to the US and dispute with Corporate, Expedia and Amex. When I tried looking for a contact # for Europcar Customer Service, there is only an email, which proved to be useless. Called Expedia and they emailed me back 5 days later that they had the same luck I did reaching Europcar, I was told if I would have paid with Expedia they would have given me a refund. But like I paid with Fox Rent A Car there was little Expedia can do to get my money back. I disputed charge with Amex, after about a month later was denied dispute by Amex as I signed for the $430 charge and the original bill didn't say unlimited miles. I told Amex that the original bill failed to say there was a limit to the amount of miles the rental came with. Long story short, use another car rental company if you don't want to get fleeced.”
Helpful Report
Posted 1 year ago
Phil
Verified Reviewer
“I rented a car in Ecuador. It never occurred to me that I would have to check the condition of the car myself. 1:30am after a full day of travel & they give me a car with badly worn tires. Bad enough that when driving through a checkpoint, an officer told me I had to pay a $480 fine or I would be detained. I didn't have that much, so he took everything I had & let me go. I might not have been robbed by him if the car had decent tires. AND I had to pay more than the original agreement.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Please watch out they will remove large amounts of money from your card after returning your car, on follow up they are asking for evidence but are providing a no reply email for contact. DO NOT use this company”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“They claim they told you things that they didn’t, they don’t adhere to their contracts. They are not at all sympathetic when in the wrong and their charges are simply scams. The branch was closed at our agreed drop off time, we were not told at pickup or by any subsequent phone calls that this would be the case. We then had to spend another 2 hours on the phone with Europcar regarding this to which they kept offering options which were not acceptable at all. We ended up having to drive the vehicle to Stratford West Fields to park and then drop the keys off at the branch the next day. I live in Zone 1 so all parking is permit only and I’m inside of the congestion zone, so this was not an option. I also live an hour away from this branch and no where near Stratford. Meaning I had to get a taxi home after dropping off the vehicle costing £40.00 and then take time off work the next day to make the hour journey to this branch to hand in the keys. To top this all off they now want me to pay an extra £50.00 for the fuel used. Which wouldn’t have been used if they stuck to the contract and took the vehicle back when we arrived within our designated slot. (Please be aware that they gave us the vehicle missing quarter of a tank, but of course they deny this). Horrendous, would not recommend and I recommend that everyone stay far away and choose a much more reliable and trustworthy car rental organisation. I won’t write anymore, but please know that this is only a small section of the story and this is still ongoing. Please be aware and cautious.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I would have given zero stars if that was an option. My family and I were in Spain for 6 days. I rented a vehicle with Europcar and bought the Premium insurance and the roadside assistance service. Within hours of being on the road, the AdBlue light started flashing, and I looked in the manual to find out what AdBlue was and it just said to add AdBlue. So I called the roadside service number. I was told that the car had not been serviced so I had a choice of returning it to the airport which was over 1.5 hours away or to stop at a station and fill it ourselves, save the receipt and get reimbursed upon returning the car. After 22 hours of flight transfers and travel, we were not going to spend 3 hours (going back and forth), so we stopped at a station. Turns out the AdBlue tank was at capacity. I called to inform Europcar that we had plenty of AdBlue but that the symbol was still flashing. I was told the car was fine. We proceeded on, but then a red and white message appeared and a voice started saying something and there were sounds coming at us. We were all startled by the commotion the car was making. It said, "Top up AdBlue. Impossible to start." I called Europcar again & explained what we were experiencing and was told I if I already had AdBlue, continue on. 15 loud minutes later we reached our destination. The next day the car wouldn't start. I called Europcar assistance AGAIN and was told that our reception was bad though I could here the rep clearly and she said to call back later and just hung up the call. I called again and she answered the line and said the car should work, and that our connections was bad and hung up. Next day the car still didn't work. This time someone else answered and said they'd send a tow truck to get the rental. I asked about a replacement car and was told I'd have to go back to the coast (over 1.5 hrs away) but that the office was closed on Sundays, so I'd have to wait till Monday (the next day). On Monday, tow truck came and the driver said the car had a big problem; he needed help. Europcar wouldn't provide a taxi for us to get a replacement car until their car was towed away. When it gone on the flatbed, I called and it took over an hour for taxi to arrive. We got to the airport, were given another car, but it made strange engine noises when we reversed out of parking space, so we asked for another car. Next car, was dirty inside and out, but our children were back at rental lodging for over 2 hours and we had a 1.5 hour drive to get back to them, plus the rental car counter was at the opposite end of the airport and we'd have to walk the path again, so we figured we'd wash the car ourselves. Stopped at a gas station and the dirt was sticky gross. Barely got any off. We had use of a dirty operable car for less than 3 days during our 6-day vacation in Spain. We asked for a refund that reflected the vacation time we lost and the time without an operable vehicle. Though Europcar did agree to a refund (probably because we got Capital One, our insurance company involved), the amount they returned was minimal. Didn't reflect what we should have received. STAY AWAY from EUROPCAR. We travel a lot, especially this past year and those pre-Covid years. This was my first and very last time I will ever use Europcar. I recently read other people's reviews and I'm not surprised at how horrible their experiences have been. I wish I had read the reviews before booking with this unreliable, cheat of a company.”
Helpful Report
Posted 1 year ago
Stephen Armstrong
Verified Reviewer
“Booked and paid for car ex Heathrow 30th June for 25 days.Agreed to upgrade for extra £1000+..car broke down the SAME day leaving me stranded in Plymouth for 3 days. Finally got a replacement which was a basic vehicle i had already paid for. I lost my upgrade and 3 days rental leaving me over £1400 out of pocket. After numerous emails to their customer services they offered to refund £600 with no further info...its a shocking rip off and will be taken further on my return to Australia. Avoid Europcar at all cost.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I organised for the hire of a truck from Europcar. When I got to the Europcar branch, it turned out that the truck that was allotted to me was overdue for a service. I then had to wait 20 minutes while another truck was driven from another location to where I was. I then had to sign the documentation before even viewing the truck and walk 10 minutes to its pickup location. The truck I was supplied had 14km different mileage to the documentation and less than a full tank of fuel. Regardless of the mileage I returned the truck with the same level of fuel as per Europcars fuel policy. They've charged me $3.99 per litre to fill up over 15L of fuel totalling $65.84. The Europcar rep apologised and refunded $14.60 claiming that the mileage is different so that's why they can't refund the full amount. Given that the truck averages 14.4L/100km the charge for 14km of fuel would equate to a smidge over $8 if they actually wanted to subtract the difference leaving me with an overcharge more than $57. I've provided photographic evidence of the fuel gauge with a timestamp loaded into the metadata of the photo showing the actual mileage and fuel gauge when I collected it. I've been back and forth with Europcar now for over a week and I've registered a complaint with the ACCC. I've been using Europcar for years for moving houses and this is how they treat a repeat customer. Surely at this point they've spend over $65.84 just corresponding with me and digging up documentation pertaining to my hire.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Upon being given the keys to our rental car (in the UK), it became clear that the car could not fit our two bags in it (these were not outsize bags, just regular airline "checked luggage"). We had ordered that class of car because Europcar make a point of stating on their website that it takes two bags. I then politely asked for a different car that would simply do what their website clearly promises, but guess what.... "Sorry sir, we can't help you, except to offer you the next higher category of car" (for which I would be expected to pay approximately DOUBLE the price). I showed the proof of the website which clearly stated (and still states) that the category I had selected was suitable for two cases in addition to four passengers . Again, I received the same unhelpful response from the Europcar agent: "The only option is for you to rent a higher category of car". I politely asked the area manager, but she was unwilling to help with the situation and also refused to give me her name! Upselling is OK, but not when the customer is - as a result of incorrect sales information during reservation - forced otherwise to leave their suitcase on the pavement. I was simply forced into an upsell. They knew exactly what they were doing. That's the whole game there. Beware - they will do everything to force you, too. I recommend you avoid them like the plague. I followed up with their complaints department, but of course that was a waste of time, they flat refused any compensation of any kind. I cannot adequately express my disgust with this company!”
Helpful Report
Posted 1 year ago
Mario
Verified Reviewer
“I rented a car from Europcar Sicily in june through their online website. I wanted C3 diesel, but was given C3 gas version which has higher consumption. Their first scamming atempt was in their office in Palermo, where their employee said that I have basic insurance, even though I took full insurance online. After returning car, other employee signed a document with me wich stated that the car was without a scratch and initiated deposit return (so she claimed at the time). But even after 2 months, I still didn't get my deposit. I have reached their customer support several times asking for a deposit refund. One of their responses claimed that refund was issued, but the card issuer probably still didn't released funds to me. Then I asked for payment confirmation, so I could raise a issue with card issuer, but they never send me one and stopped responding to my inquiries. Probably because they still, after two months, didn't refunded me. One of the reasons why I chose Europacar is because they are big company, well established and I thought that we wouldn't have that kind of problems. I actually paid more (they are not the cheapest rentacar on the market) for that security, but was left disappointed nevertheless.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Worst company ever, staff were extremely rude and disrespectful, they refused to serve us and made us wait for 1 hour then cancelled out prepaid booking just for telling the desk girl I will give them a bad review.she left the desk and refused to serve us after pointing her finger and being disrespectful. If I can give less than a star I sure will.”
Europcar 1 star review on 10th August 2022
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Move… but far away from Europcar and before renting Europcar. 3 hours and many calls before being able to talk to someone from the assistance (between people not speaking English despite selecting the dedicated menu, people just ending the call, the chat being there … just to chat (but not having any impact in helping) and waiting music for eternity…) absolutely not serious at all !!!”
Helpful Report
Posted 1 year ago
MAZVYDAS
Unverified Reviewer
“Europcar = 🤢🤮🤬 never, ever again Worst company i ever met. Didn't send invoise, changed more than 300€ whit no reason, whit out any proof. Not respond too email. Wors experience P. S for 3 days - 1024€ +320€ 🤢”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Booked a car at the weekend, then booked a hotel, the hire was cancelled by them this morning saying they have no cars, the person was useless and not helpful at all, avoid at all costs.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Reviewing Europcar, North Bristol, Horfield branch. An utter disgrace! We booked a hire car well over a week ago that had been confirmed by the site. We booked a large vehicle to collect from North Bristol and to leave at Heathrow. We needed a large vehicle with a large boot space as my family and I are relocating to a new country and had a lot of luggage. We turned up today to collect the hire car (and needed to be at Heathrow by late afternoon). We hadn’t received any calls or emails or contact stating there were any problems. Upon turning up, we knew we were going to have an issue. We could clearly see that there were no vehicles matching what we had booked, there was nothing even comparable. Upon meeting Ellie, the girl behind the desk, we were greeted with a very rude and unhelpful response that “this was the car they’d manage to find for us” and that “it was an upgrade”. Her attitude suggested that they had done us a favour by actually finding us a car. The car was a completely electric, 7 seater which had a boot half the size of the expected vehicle (with the seats down) and I could see we weren’t going to fit our family and luggage in. I suggested maybe they could offer us 2 cars, but this was met with a blunt reply from Ellie, saying that there were no more cars at the branch, or any other branches in Bristol or the surrounding areas. I asked to speak to the manager, to which Ellie replied, “she isn’t here, you’ll need to wait for her, she’ll be an hour and a half!”. I asked what the options were and I was greeted with a disgraceful response from Ellie, “Well if you don’t accept this car, we’ll just cancel the booking.” At this point I left and let my husband deal with the situation as the absolutely disgusting service and lack of sympathy and care towards the situation had got to me. We had no choice but to accept the vehicle, which had cost us £500 for 24 hours. We then had to rely on a family member to drive myself and my children to the airport. Whilst the hire car could only accommodate the luggage. However, if we had received an email or call before arriving to collect the car, we could’ve cancelled the booking an made other arrangements. Not to mention, a little bit of sympathy from the receptionist and some other solutions, which may have made a better situation. Ellie and the manager could not have cared less. What a disgusting attitude towards the only customers they probably had all day, considering they didn’t have any other cars to hire out. My suggestion would be that you look for another job where by you don’t have to deal will people face to face. Or failing that, you need to attend some training in customer service and problem solving. Ellie is simply rude, clearly inexperienced and has issues with problem solving. I will never use Europcar again, and I will ensure that others don’t either. They are more than happy to let you down, not communicate issues and then just cancel your booking when they can’t honour it. In addition, no one walked around the car prior to my husband driving away and Ellie didn’t even have the decency to advise my husband how to use the electric vehicle, to which he then had to download the 400 page manual, just what you need when you’re on your way to Heathrow.”
Helpful Report
Posted 1 year ago
Disgusted
Verified Reviewer
“We were travelling from Australia and used Wotif to hire a car in the UK through Europ Car. We were asked to supply a pick up time and chose 12pm. Our flight was delayed and we were 1 hour late to pick up the car from Sheffield. The office was closed. We asked if we could pick the car up in the morning but were told that our booking had been cancelled. We lost $830 and expected to be refunded after we hired another car for $890. We were told that we were not entitled to a refund because we had not come on time to pick up the car. We explained that our flight had been delayed and that we could not pick the car up at the agreed time. They said that this was not their problem. 3 months later we are still $830 out of pocket with no refund. Surely this is not legal!”
Helpful Report
Posted 1 year ago
Lisa
Verified Reviewer
“I will never use this service again. Terrible service and they over charged me by 60 quid. I rented a van from here for a day and paid online and everything. Only to be told that they don’t do late drop offs and I will have to rent the van all weekend which would be £195 instead of £108, I needed the van so had no choice but to except but when I checked my bank statements they had taken £139 making the total £247 - which was not the agreed upon price. They didn’t email an invoice (which is what my previous experience was with Liverpool). Despite being the person who paid and the renter when I phone customer service they keep giving me no answers!!! I can explain how deeply frustrated I am with them!!! On top of all that they gave me a van with a tank only 3/4 full and tried to charge me for petrol when it was dropped off because I returned it 3/4 full but luckily I had snapped a picture when we left (customer service literally told me it was lucky I had evidence). Charlatans and Thieves!”
Helpful Report
Posted 1 year ago
Pat S
Verified Reviewer
“My experience was fine until I returned the vehicle. The staff member indicated a scratch on the passenger door, which I initially thought was mud. It was a long scratch but very fine. It had clearly been caused by a hedgerow, as, on several occasions throughout my trip, I had had to move over on a narrow country road to allow another vehicle to pass. If I had not done so then an accident would have occurred. Europcar have refused to treat this as wear and tear and are charging £257 to repair it. I feel this is absolutely outrageous and want to warn other hirers when considering Europcar as a possible organisation to hire from. The company have been able to rehire the vehicle immediately and if someone else has the same problem it would seem they would then charge them a similar amount. I would advise all people considering hiring from this company to think twice before doing so. Any scratch over 75mm long, even if only a surface one, is likely to cost you a large amount of money. The fact that this scratch has had no impact on their ability to rehire the car indicates to me that they are using such obvious examples of wear and tear purely to make more money. Hirer beware!”
Helpful Report
Posted 1 year ago
Europcar is rated 1.2 based on 176 reviews
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