Login
Start Free Trial Are you a business? Click Here

Eurosender Reviews

3.7 Rating 2,046 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

Write Your review

Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
Very good service, came just on time in very good condition.
Helpful Report
Posted 5 years ago
Hi Jasmina, Thank you for your review. I am glad you liked our service. Don't forget to spread the word :). Paul
Posted 5 years ago
SUPER !! Rapide, efficace, 100% fiable !
Helpful Report
Posted 5 years ago
Hi there, Thank you for your review. Your feedback is greatly appreciated. Please let us know what we can do for you in the future. Paul
Posted 5 years ago
Can’t fault it. Quick, easy and good value
Helpful Report
Posted 5 years ago
Hi Marinko, Thank you for your review. I am glad you found our service useful. Looking forward for your future shipping needs. Paul
Posted 5 years ago
I have tried to send the package twice and your driver does not appear even though I left all the address details and the cell phone number to which no one contacted me.
Helpful Report
Posted 5 years ago
Hi there, Thank you for your review. I am sorry your parcel was not collected as expected. I see that our support agent was already in contact with you and your order was cancelled. You will receive your refund accordingly. I apologize for the inconvenience and confident you next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Alles super
Helpful Report
Posted 5 years ago
Hi Hana, Thank you so much for taking the time to leave us a rating. Paul
Posted 5 years ago
Zwar warte ich noch auf die Abholung durch GLS, aber alle Fragen wurden bisher schnell und kompetent beantwortet. Danke
Helpful Report
Posted 5 years ago
Hi Meike, Thank you for taking the time to leave us a review. I am glad you trusted us with your shipment and I am confident you will be satisfied once your order is complete. In case there is a problem please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
perfekte Abwicklung ! vielen Dank
Helpful Report
Posted 5 years ago
Hi Auberge, Thank you for your review. Your feedback is greatly appreciated. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Excellent service and on the phone support team as always!
Helpful Report
Posted 5 years ago
Hi, Thank you for your review. Your kind words are greatly appreciated. It's customers like you that keep us going. Paul
Posted 5 years ago
Very good efficient service
Helpful Report
Posted 5 years ago
Hi Gabriela, Thank you for your review. I am glad you found our service useful. Looking forward to hear from you in the future. Paul
Posted 5 years ago
Very good service
Helpful Report
Posted 5 years ago
Hi Gita, Thanks so much for sharing your experience with us. We hope to see you again soon. Paul
Posted 5 years ago
Everything OK
Helpful Report
Posted 5 years ago
Hi there, Thank you for your review. I am glad everything is okay with your order. I did not expect any less. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Two out of three parcels were not picked up. Eurosender said they would follow up with DPD post for a reimbursement but never confirmed. The customer service agent failed to update me several times and I've stopped hearing from Eurosender. Very negative experience unfortunately.
Helpful Report
Posted 5 years ago
Hi Joelle, Thank you for your review. I am sorry you had some unpleasant experience with your order. I see that our support agents were already in contact with you and your order was cancelled. You will receive your refund accordingly. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
It was two weeks before my suitcase got picked up. Most call center staff was not helpful at all.
Helpful Report
Posted 5 years ago
Hi there, Thank you for your review. I am sorry you experienced some delays with your order. Unfortunately in logistics technical errors could cause delays. I see that your order was already collected. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
La data di ritiro non è risultata per due ordini diversa da quella indicata. Uno dei due corrieri ha anche segnalato per un giorno che non ero in casa, quando non ha neanche chiamato per vedere se c'ero, poteva anche non funzionare il campanello
Helpful Report
Posted 5 years ago
Hi Stefano, Thank you for your review. I am sorry your experience did not meet your expectations. Please understand that the couriers are not obligated to call the customers. It is their policy and unfortunately we cannot change it. I apologize for the inconveniences and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Satisfied customer. Fast delivery.
Helpful Report
Posted 5 years ago
Hi Mirza, Thank you for your review. I am glad you found our service useful. Looking forward for your future shipping needs. Paul
Posted 5 years ago
They picked up the parcel a day later
Helpful Report
Posted 5 years ago
Hi Filipe, Thank you for your review. I am sorry you parcel was not collected on time. Please understand that sometimes factors like bad weather, heavy traffic or simply technical errors could cause delays. I apologize for the delay and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Collector respected the date for this order and also for another previous one. Packages arrived in time as well but the boxes were damaged. Anyway items inside the boxes are good. I advise to any customer, prepare the pack always as recommended.
Helpful Report
Posted 5 years ago
Hi Rosalia, Thank you for your review. Your feedback is very important to us and helps us improve our service. I am sorry your boxes were damaged. Please understand that our insurance policy only covers the goods and not the boxes which is clearly stated during the booking process. In the future, please follow our packing instructions to avoid parcels damages. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Dpd didn’t pick up my package. They told me that they change the carriers company to gls but I found out they didn’t . Now dpd brings my package, even though i told I do not trust them. dpd lied last time when they didn't come to pick up my package . no one informed me about the changes . I'm not sure my package will arrive safely. Eurosender is the worst delivery company. You can’t trust them.
Helpful Report
Posted 5 years ago
Hi Emese, Thank you for your review. I am sorry you had some unpleasant experience with your order collection. Please understand that we booked your order with both couriers (GLS and DPD). DPD happened to collect your parcel. I see that our support colleague was already in contact with you. In the future, if you have a courier preference please inform us so we can schedule your order with a courier of your preference. I apologize for any inconveniences and confident your next shipment with be more pleasant. If you have any question please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
rapidez, recomendo
Helpful Report
Posted 5 years ago
Hi Antonio, Thank you for taking the time to leave us a review. We appreciate you sharing your experience with us. I hope to hear from you again soon. Paul
Posted 5 years ago
Very good i like it a lot.
Helpful Report
Posted 5 years ago
Hi Goran, Thank you for your review. I am so glad you found our service useful. Looking forward to hear from you in the future. Paul
Posted 5 years ago
Eurosender is rated 3.7 based on 2,046 reviews