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Eurosender Reviews

3.7 Rating 2,048 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,048 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
rapidez, recomendo
Helpful Report
Posted 5 years ago
Hi Antonio, Thank you for taking the time to leave us a review. We appreciate you sharing your experience with us. I hope to hear from you again soon. Paul
Posted 5 years ago
Very good i like it a lot.
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Posted 5 years ago
Hi Goran, Thank you for your review. I am so glad you found our service useful. Looking forward to hear from you in the future. Paul
Posted 5 years ago
tutto ok ed in tempo
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Posted 5 years ago
Hi Giorgio, Thank you for taking the time to write us a review. I am glad you liked our service. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Servizio clienti molto efficiente per quanto riguarda la risposta in breve tempo, meno efficiente per quanto riguarda il risolvere le problematiche. Pacco consegnato dopo 17 giorni dalla spedizione, per fortuna non c’erano cose urgenti all’interno.
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Posted 5 years ago
Hi Griorgia, Thank you for your review. I am sorry your parcel delivery took longer than expected. Please understand it is very unlikely, however, sometimes factors like bad weather, heavy traffic or simply technical errors could cause delays. I apologize for the inconvenience and confident your next shipment will be more pleasant. Looking forward to hear from you in the future. Paul
Posted 5 years ago
Correu tudo muito bem... A recolha e entrega da minha encomenda foi feita com muita rapidez. Recomendo!
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Posted 5 years ago
Hi Ana, Thank you for sharing your experience with us. We hope to see you again soon. Paul
Posted 5 years ago
many thanks!
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Posted 5 years ago
Hi Borut, Thank you for your review. I am so grad you liked our service. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
The collect did not show up on the day I choose, it was rescheduled and did not happen again, and just on the 3rd time, that finally happened, but I had to ask my flatmate to stay home since I already had moved out from Copenhagen.
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Posted 5 years ago
Hi Maria, Thank you for your review. Your feedback is really important to us. I am sorry your parcel was not collected on the scheduled date. Please understand that sometimes bad weather, heavy traffic or simply technical errors could cause delays. I am glad your parcel was finally delivered. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions please send us email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Thank you, very satisfied.
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Posted 5 years ago
Hi Daniele, Thank you for taking the time to leave us a review. We look forward to hear from you in the future. Paul
Posted 5 years ago
ΣΥΝΕΠΕΙΣ ΚΑΙ ΚΑΛΗ ΕΝΗΜΕΡΩΣΗ
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Posted 5 years ago
Hi Eyuymios, Thank you for your review. I am glad you liked our service. I see that we are one star away from excellence :(. If you have any suggestions or ideas how we can improve our service please send us an email at help@eurosender.com. Looking forward to hear from you in the future. Thank you in advance. Paul
Posted 5 years ago
Super bad comany. It has been more than two weeks since I ship my luggages and they are not here yet and you even lost one of them. I will never hire you again and I need and urgent answer regarding my things
Helpful Report
Posted 5 years ago
Hi Romina, Thank you for your review. I am really sorry for the unpleasant experience with your parcel. According to the tracking system your parcel was not delivered because no one was present at the delivery address. Please don't get me wrong, I believe what you are saying. I see that our support agent is already in contact with your courier and is urging the to deliver your parcel as soon as possible. We will inform you once we have some news. I apologize for the inconvenience. If you have any questions please send us an email at help@eurosender.com. Thank you for your patience. Paul
Posted 5 years ago
We never got CMR. When we asked for document that we legaly must get, you said that you are not responsible. We paid transport to Eurosender. So please contact the courier because we need to submitt CMR to accounting. Bye.
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Posted 5 years ago
The team came on time and was nice. My luggage arrived to the destination very quickly as well.
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Posted 5 years ago
Hi Mafalda, Thank you for your review. I am glad you are satisfied with our service. I can't wait for your next shipment :). Paul
Posted 5 years ago
wszystko w porządku szybko sprawnie polecam
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Posted 5 years ago
Hi Maceij, Thank you for your review. I am glad you found our service useful. I see that we are missing one star :(. If you have any ideas how we can improve our service please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
they worked with DPD Polska (poland), which made a terrible job. DPD did not come to pick up my packages, I had to bring them to a deposit area. My luggages eventually all arrived to France, but more than 1.5 week after i left them, meaning 3 times longer than the 3 days policy Eurosender claims to have. Eurosender's customer service had the audacity to tell me it was my fault if the delivery man from DPD Never came to my door even though i stayed stuck at home from 10am to 18pm to wait for him. Outrageous. I will never use them ever again !!
Helpful Report
Posted 5 years ago
Hi Caroline, Thank you for your review. I am really sorry your experience did not meet your expectations. Please understand you are greatly appreciated as a customer and we would do everything to help you. Even though you can rely on our support for during the delivery process, your courier is responsible for your order. I apologize for all the inconveniences and I am confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Very bad service and very bad communication between eurosender and DPD.
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Posted 5 years ago
Hi Vasco, Thank you for your review. I am sorry we are experiencing some issues with your order. Please understand I have already contacted your courier and requested them to provide a status for your order. I will inform you once they respond to me. I am sorry for all the inconveniences. If you have any questions please send us an email at help@eurosender.com. Thank you for your patience. Paul
Posted 5 years ago
Fantastico
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Posted 5 years ago
Hi Marta, Thank you for your review. I am glad you are happy with our service. Don't forget to spread the word) Paul
Posted 5 years ago
Everything worked like a charm
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Posted 5 years ago
Hi Konstantinos, Thank you for your review. Your kind words are greatly appreciated. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
Buen servicio, eficiente y cumpliendo perfectamente los plazos.
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Posted 5 years ago
Hi David, Thank you for your review. I am so glad you liked our service. It's a pleasure to have you as a customer. Paul
Posted 5 years ago
useless GLS Pickup. 0/100
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Posted 5 years ago
Hi, Thank you for your review. I am sorry we experience some issues with your order collection. According to the courier your parcel was not collected on the scheduled date because your pick up address was incomplete. I see that our support agent was already in contact with you and the courier and your order has been delivered. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Was supposed to come Tuesday and only came for pick-up 2 days later!! We were on a schedule of getting the package sent to a conference! I have basically wasted €50 because my package was considered unfit! It was wrapped in its own cover (it was a roll-up banner) with the address on it. I had paid for the option where you can also transport musical instruments and sports equipment, just in case the shape would be a problem. Will not recommend and let others know what Eurosender does to its customers!
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Posted 5 years ago
Hi Maria, Thank you for your review. I am really sorry your experience did not meet your expectations. Please understand that the packing policies are clearly stated during the booking process. Your courier is responsible for your shipment and unfortunately they did not accept your parcel because it was not properly packed. I apologize for the inconvenience. If you have any questions or would like to use this order for your future shipments please send us an email at help@eurosender.com. Thank you in advance. Paul
Posted 5 years ago
Eurosender is rated 3.7 based on 2,048 reviews