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Eurosender Reviews

3.7 Rating 2,048 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,048 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
Excellent service! I will use it again in the future.
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Posted 5 years ago
Fast and easy service...thank you
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Posted 5 years ago
My parcel left Romania on Monday at 5 PM and it arrived in STUTTGART, Germany on Friday at 11 AM. I'm very happy with this kind of service, so thank you EuroSender and DPD and keep up the good work :)
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Posted 5 years ago
Thank u very much
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Posted 5 years ago
Good pick up service, the packages are usually damaged until delivery and the delivery takes usually more than 6 working days.
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Posted 5 years ago
Quick, comfortable and reliable however it would be better if the courier informs what time he comes so that the day can be planned.
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Posted 5 years ago
I received my suitcases, but it took a lot of effort and there was a lot of unclarity. I called Eurosender a few times to see if I could get some more clarity on the time of picking-up and delivering, but I couldn't until the day itself. If you don't mind staying home all day or get it delivered to the neighbours, then Eurosender works perfect. For me it was a bit too stressful but at least I know how it works for in the future. One of my parcels had some oil on it. As soon as they gave me a time (the day itself) it was quite a narrow slot, which was good. Good to know that you parcels may not arrive at the same time, and you will not get any notification until the other parcel will be arrived. I would use Eurosender again now that I know what I can expect.
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Posted 5 years ago
My tv screen was damaged.
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Posted 5 years ago
Fast and good service
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Posted 5 years ago
I have still not recieved one of the parcel after 8 days
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Posted 5 years ago
Excellent service. Got parcel in one day. Although courier service could have handled the transportation of bag and boxes a little bit more carefully! (Literally threw the bag of 30 kg in the van in front of me when the guy came for the pick up).
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Posted 5 years ago
Good very efficient, easy to communicate.
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Posted 5 years ago
For the very first time, everything went smooth and delivery was as expected.
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Posted 5 years ago
Hi Andreja, Thank you for your nice words :) Eurosender team.
Posted 5 years ago
There was no problem with the pickup but at least half (14 packages) arrived split open, retaped and seriously mishandled. I have not had the time to open everything and assume something is broke.
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Posted 5 years ago
Nothing to pick up????
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Posted 5 years ago
Super schnell, Pünktlich! Gute Preis! Nur empfehlen.
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Posted 5 years ago
Great service. Thank you.
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Posted 5 years ago
DISASTER! Ordered pickup for 29/01 stating that I need a parcel by 04/02, was assured that it's gonna happen as shipping takes 3 business days. Pickup on 29/01 didn't happen. Called them straight away, customer support agent Nr. 1 assured me that pickup will be done next day (30/01) first thing in the morning. Didn't happen on 30/01, called again. Agent Nr.2 was super rude, unhelpful & kept bullying me that I have stated the wrong address and such place doesn't exist in London, although address is totally legit and confirmed by the sender of parcel and her colleague agent Nr.1 the previous day, who double-checked details of my order. In the end agent Nr.2 assured me that she arranged pickup for today (30/01) and it will happen for sure. 1h later received e-mail with rescheduled pickup date for 31/01. Called again agent Nr.2 and she hung up on me 2 times, without even speaking to me. Called help desk, guy kept asking me to stay on the line and he will connect me to customer support. Waited on the line for 10-15min, constantly someone picked up the line and hung up on me. Finally agent Nr.3 spoke to me. If I want parcel to arrive on time I have to pay extra 150 EUR (additionally to 45 EUR already paid). No guarantee, no possibility to cancel and get a refund, no reason why pickup is being postponed two days in a row. Nothing, just straight "WE DON'T CARE" attitude from Eurosender team. 2 of my claim tickets were ignored, no reply. Very angry, unsatisfied with the service, just awful! DO NOT RECOMMEND!
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Posted 5 years ago
I've used Eurosender 3 times in the last couple of months (unfortunately they were the only option we knew of). The first time I ordered 3 palettes to be picked up from outside my house. Everything was confirmed and no-one showed up... I called THEM to find out that the driver wasn't showing. So I had to leave thousands of euros of my property outside on the street until the next morning. Absolutely no compensation was provided. It's rather disgraceful. The second time was ok. The third time my TV was picked up on the 18th of December and then we heard nothing until the new year. Waaaay past the delivery time we were told. Thank god I never have to use their service again. Shame on them.
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Posted 5 years ago
Nao podia estar mais contente com este servico! Grande ideia! Muitos parabens!
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Posted 5 years ago
Eurosender is rated 3.7 based on 2,048 reviews