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Eurosender Reviews

3.7 Rating 2,051 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,051 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 5 star review on 22nd December 2025
Hugh Crawford
Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
19
Anonymous
Anonymous  // 01/01/2019
DISASTER! Ordered pickup for 29/01 stating that I need a parcel by 04/02, was assured that it's gonna happen as shipping takes 3 business days. Pickup on 29/01 didn't happen. Called them straight away, customer support agent Nr. 1 assured me that pickup will be done next day (30/01) first thing in the morning. Didn't happen on 30/01, called again. Agent Nr.2 was super rude, unhelpful & kept bullying me that I have stated the wrong address and such place doesn't exist in London, although address is totally legit and confirmed by the sender of parcel and her colleague agent Nr.1 the previous day, who double-checked details of my order. In the end agent Nr.2 assured me that she arranged pickup for today (30/01) and it will happen for sure. 1h later received e-mail with rescheduled pickup date for 31/01. Called again agent Nr.2 and she hung up on me 2 times, without even speaking to me. Called help desk, guy kept asking me to stay on the line and he will connect me to customer support. Waited on the line for 10-15min, constantly someone picked up the line and hung up on me. Finally agent Nr.3 spoke to me. If I want parcel to arrive on time I have to pay extra 150 EUR (additionally to 45 EUR already paid). No guarantee, no possibility to cancel and get a refund, no reason why pickup is being postponed two days in a row. Nothing, just straight "WE DON'T CARE" attitude from Eurosender team. 2 of my claim tickets were ignored, no reply. Very angry, unsatisfied with the service, just awful! DO NOT RECOMMEND!
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Posted 5 years ago
I've used Eurosender 3 times in the last couple of months (unfortunately they were the only option we knew of). The first time I ordered 3 palettes to be picked up from outside my house. Everything was confirmed and no-one showed up... I called THEM to find out that the driver wasn't showing. So I had to leave thousands of euros of my property outside on the street until the next morning. Absolutely no compensation was provided. It's rather disgraceful. The second time was ok. The third time my TV was picked up on the 18th of December and then we heard nothing until the new year. Waaaay past the delivery time we were told. Thank god I never have to use their service again. Shame on them.
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Posted 5 years ago
Nao podia estar mais contente com este servico! Grande ideia! Muitos parabens!
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Posted 5 years ago
What a great service! Everything was great, from placing the order to the customer service and delivery! The parcel was delivered to me without any problems! 100% recommend!
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Posted 5 years ago
Robbers , do not stand up to what they sell . Pure scum
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Posted 5 years ago
Conmen , scam site , you will pay less for a very bad service and only get a head ache , pay the extra money and go with professional companys , eurosender write their own positive reviews and reply to negative ones saying they will resolve , they stole my money and refuse to repay saying it's the courier companys problem , do not waste your hard earned cash with these gypsys
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Posted 5 years ago
useless liars
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Posted 5 years ago
Worst service ever! I will just copy/paste from another reviewer because same things happening to me right now. After ordering, they send DPD to pick up my parcel, but DPD never show up. Playing cats and mouse with customers. I'm waiting 2 weeks! Yes two weeks?! Absolutely ridiculous. They send numerous parcel tracking numbers but still nothing. Copy/Paste (same experience for me) --- It's so wonderful to order a shipping, getting all of the confirmation emails and so on, waiting from 9am till 6pm AT HOME for the bagage to be picked up and.. And nothing. The package doesn't get picked up because no one comes. And of course, Eurosender can't be reached by now to fix the situation because, oh well, after 6pm it's closed. Thanks a lot for nothing. Hope i'll at least get my money back since I'm never getting back all these hours i spent waiting on the pick up truck of your "courrier delivering partner". --- They didn't even offer my money back. Thanks for wasting my time and money. Oh yeah this is not first time. Be aware of this company. Totally untrustworthy!
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Posted 5 years ago
I used the service of Eurosender 3 times and my package had never been picked up on time. This time it's already 10 days after the pick up date and I'm still waiting for the package to be picked up. Definitely not recommending this company!!
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Posted 5 years ago
Bed, bed, experience, unprofessional, bad communication with local depo. Newer again will use this company.
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Posted 6 years ago
This company is nothing but a scam. I ordered and paid for the service only to be left waiting at home for DAYS for them to come and pick up my package, which they never did. I called them hundred of times and was completely ignored. In the end, I had to pay so much for extra luggage on my flight and they only messaged me to tell me they can't refund me. I honestly don't know how a company like that wasn't legally prosecuted yet for scammers they are. STAY AWAY FROM EUROSENDER.
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Posted 6 years ago
I was waiting at home for 2 days, since they first promised me my suitcase will be picked up yesterday and then they postponed it to today - nobody came and I am not even able to get a refund. Now I have no other option to take the luggage on the plain.
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Posted 6 years ago
8 days after the collection date they still haven't collected the package, all my emails and chat messages have been ignored. I thought I had found a great service, so disappointed. my advice: STAY WELL CLEAR OF EUROSENDER
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Posted 6 years ago
Do not use , they steal your money , this is a scam website . See you in court eurosender
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Posted 6 years ago
The worst service I’ve experienced. After FIVE MONTHS of emails and mixed messages about where they thought my parcel was, I never received my parcel. The email which announced this conclusion, said that if they were to support me in getting compensation, I would need to respond to them within TWO WORKING days.
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Posted 6 years ago
I HAVE STAYED IN TWO DAYS FROM 9-6 FOR MY PARCEL TO BE COLLECTED, NO JOY. THEY WANT TO REBOOK FOR A FURTHER DAY, TOLD THEM NOT TO BOTHER. LOOKED LIKED I HAVE BEEN SCAMMED BIG TIME, PLEASE DO NOT USE THIS COMPANY, MAKING AN EXCUSE THAT MY MOBILE IS NOT A LOCAL NUMBER, WEBSITE LETS YOU PUT A UK NUMBER IN? I HAVE REQUESTED A REFUND BUT DONT THINK I WILL SEE IT.
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Posted 6 years ago
It's just a fraud. It was a big mistake to contact this "service", I had to check reviews before... Shortly: they advertise services which they can't actually provide, just take money, and when you try to solve the problem they start to communicate in extremely rude manner. We saw they advertise sending of musical instruments, so ordered to move our e-piano, with all dimensions, specifications etc. After paying, there was a strange call from a local representative, who had with no idea when and what they should pick up. Ok, we negotiated this... Then, the guy comes and... without any word just turns around and leaves. When we tried to stop him, he says that it's not packed like they need. The thing, that if they advertise to move musical instruments, including pianos, they should know that it's only might be packed when comes from the factory the the shop, then assembled and any further movings are made just with security belts, because it's too big. We moved it few times before without any problem. Then when we asked to explain the situation, they asked to send a photo of it because apparently they never saw a piano in their life. Then there was another, very rude, call from a woman, who couldn't speak any normal language, just screaming and claiming that we should find some (wooden???) package for them, which doesn't exist in the world. After that they don't want to return the money and insurance, because they claimed that guy already came one time. Just loss of time and money... Also, after payment, you receive no contract, or invoice, just emails from different persons each time.
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Posted 6 years ago
I contracted them hoping that they will make the moving experience easier. On the contrary, while they were very eager to help me place the order, afterwards it was a complete nightmare. Even though I had chosen home delivery, because of the partners they work with, I had to personally pick up my things and one of them was completely destroyed. It was a total chaos, had to call like 3 different local couriers because there is no communication between them. They do not take responsibility for anything and worse, they do not even care, you still need to sort out everything, their customer support is really bad. I have never seen a company as unprofessional as Eurosender. I would definitely not use them again, it's easier to book directly with the local couriers.
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Posted 6 years ago
DO NOT BOOK/BUY EUROSENDER SERVICES!!! BE AWARE, THEY BREAK YOUR GOODS AND DO NOTHING ABOUT IT! They BROKED my suitcase in delivery, being left at my house with a missing wheel and now they don't want to do anything about it! It's extremely abusive from Eurosender to not let their clients know that the standard insurance that comes with the order DO NOT COVER protection if sending goods in a suitcase, that it would be better to send it all in card boxes. At no moment this was mentioned to me! It is not reasonable and, even more important, not fair, to have my suitcase now useless and Eurosender do nothing about it. I've also paid extra insurance to cover unpredicted situations and they did not even activate it. This is unacceptable, worst company ever!!!! Order number 605486-19
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Posted 6 years ago
So far the worst shipping experience I ever had. Their couriers simply don't show up to collect OR to deliver, saying that the information they were given was incomplete (it wasn't) and refusing to call the contact numbers that were given to them. So far it's taking me over a month to have a national delivery carried out, I keep having to call their customer service and everyone is clueless about what is happening or why. What an absolute nightmare. I regret not reading the reviews before shipping with them. Seriously, do NOT use this company. They are the worst.
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Posted 6 years ago
Eurosender is rated 3.7 based on 2,051 reviews