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Eurosender Reviews

3.7 Rating 2,057 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,057 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 5 star review on 22nd December 2025
Hugh Crawford
Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
19
Anonymous
Anonymous  // 01/01/2019
“HORRIBLE. If you want your stuff to be actually shipped somewhere, avoid using Eurosender. I have made that mistake unfortunately. As of now, it’s been a week since my luggage was supposed to be picked up. I paid for this more than a month ago and got all the confirmation and reminder emails one could get. However, no one showed up last week on the day of the pick-up. Then, I contacted the FaceBook customer support, call center and email support. Facebook staff told me to send an email, which I did. The phone I called never got picked up on that day (even though it was in the afternoon). I only got a response in the evening saying “wait a few more hours and tomorrow morning and otherwise contact us again” which was at a point where I had already spent the whole day waiting for the service. Furthermore, the next day, my roommates jad to stay at home and wait as I was advised my Eurosender (I myself was moving). Of course, no one showed up again.Two days after, they rescheduled my pick-up for a Friday (5 days later than it was supposed to be). They also told me not to stress that it’s “only” 5 days and that no compensation is coming my way (even though I needed my stuff that week). Surprise surprise, no one showed up on Friday either! What did Eurosender do? Told me to wait 4 more days when my luggage “will be” collected. I am curious whether I will ever get my money back or my luggage. Additionally, I had to pay for all the calls even though they offer a service of “calling you back if you press 2”, which they never do, so when after 15 minutes of waiting on the line someone picked up, I first paid for the call and second asked to have someone call me back. That person said, “of course, I will call you promptly”, for one hour, no one called, so I had to do it again myself. Please, do use a different company if you want to avoid all this.”
Helpful Report
Posted 7 years ago
“Can't emphasise enough the need to avoid Eurosender. The delivery timescales advertised are a complete myth and are an attempt to mislead. A 'one day service' took a week and when queried with their customer service told 'one day' was only an estimate. They then just ignored subsequent requests for information. There are better quality services out there - use them!”
Helpful Report
Posted 7 years ago
“Hello, I was struggling to find the best option to ship my old VCR to France. With so many options out there with different couriers and different limitation. I was surprised how easy, fast and cheap it was to do it through Eurosender page. Next time will not lose time searching other option and will go directly to Eurosender.”
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Posted 7 years ago
“Very responsive team, very clear website. I've managed to ship my items from Poland to the UK at a reasonable price. Keep up the good work!”
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Posted 7 years ago
“Only 5 stars for Eurosender! They helped me ship my bike to my holiday address in Spain and besides saving a great deal, I have to give a shout out to their customer service, which was very helpful and eager to help me! I'll be in touch for my next trip!”
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Posted 7 years ago
“Affordable prices, easy to use website and really pleasent staff”
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Posted 7 years ago
“Very prompt, efficient, well organised and reliable service. Totally satisfied. I would use this service again.”
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Posted 7 years ago
“Very supportive sales team, easy booking, easy tacking! Everything was perfect! Eurosender, thank you! I would recommend your service to everyone. Keep up the good job”
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Posted 7 years ago
“5-star experience! Excellent service from beginning till the end! Very helpful team and easy booking.”
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Posted 7 years ago
“Very reliable and cheaper too.”
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Posted 7 years ago
“They never collected the suitcases for 10 days. Always had excuses that they couldn’t find the package, didn’t know what it was etc. yet it was suitcases as detailed on the order form left at the concierge of. 4 star hotel. I called the hotel 3 times and they confirmed that nobody had been or called them. When trying to cancel as the collection was after I was leaving Europe they refused to consider a refund as per their terms - they cannot guarantee a collection date. Really - within 10 days ? Why take the order then”
Helpful Report
Posted 7 years ago
“DO NOT, REPEAT, DO NOT USE THIS COMPANY!!!!!!! The worst experience and nightmare one could imagine. Two art pieces to be shipped from The Netherlands to Paris, packaged super well and FRAGILE written all over, everything arrived broken, and the art pieces damaged and no longer of any value. When putting a claim in, response was: ‘’not packed well’’ this company is managed by complete in-responsible workers that will DISTROY your items, no responses, waiting to get answers and impossible to work with and advice to stay away from them!”
Helpful Report
Posted 7 years ago
“2x 20kg packages are got lost missing!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst courier company ever work, keep away. Two 20kg packages got missed two times, last 15 days I am struggling to get an update of my packages. Nobody knows where are packages. Packages are supposed to ship Ireland to Uk in a two working day, still, we do not know where they are last 15 days!!!!”
Helpful Report
Posted 7 years ago
“Worst delivery company ever. Sent an expensive fragile package using their service with full insurance coverage. Before payment everybody was super friendly and helpful. First, the package got delivered first to a wrong location. After reaching out customer support, it was redelivered again with total delay of more than one week. Then it turned out that package is broken. Unfortunately because of being on business trip, I could find out it only 1 week after delivery. After a long conversation with claim department (not as friendly anymore as it was in the beginning) it turned out that I submitted my damage claim 1 day too late as what is required by their rules. And even the insurance I paid can't help. As a result, I spent 5 times more money on delivery than I would for a normal post, got package delivered 1 week later and finally got my goods of worth of around 1000$ in damaged and fully useless state so that I can only throw them away now.”
Helpful Report
Posted 7 years ago
“Do not waste your money! A shipping company that can not find the address in the center of Florence - they have never heard of a Google map or GPS. As soon as we request a refund, they stop responding to our emails and never respond to the listed phones.”
Helpful Report
Posted 7 years ago
“If you want your parcel to get lost, Eurosender can easily take care of that! Worst services ever! They wash their hands very easily, blaming the courier company, although when initially booking their service, they don't ask/ say beforehand what courier company I, as customer, prefer to take care of my parcel's transportation. My parcel got lost, they told me for more than 3 months they are still looking for it. They used to send me pictures with different parcels they couldn't identify the owner of (imagine how many parcels get lost, if they send pictures with tons of belongings they have no idea to whom they belong!). Obviously they always have as excuse the "not buying additional insurance". They never call, I as customer always called to check the status of my parcel. They didn't even return the money I paid for transportation, although the parcel never arrived to its final destination. And many more. Just make sure you never book any service with them!”
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Posted 7 years ago
“They never came to pickup the package... Complete disaster od a company.”
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Posted 7 years ago
“I totally do not recommend contacting this company. My parcel with personal belongings was lost, the insurance was not paid, all the claims were not taken seriously! 1. After on 31/02 I made 2 orders, I was expecting of pick up my 9 boxes. My order was not pick up on the day (1.03) in the order confirmation letter. 2. 4.03 i received the letter with another pick update for both orders, 7.03. 3. But on 4.03 the delivery service came and took 5 boxes and not 9, that I had. 4. Then on 7.03 nobody cames 5. The driver came on 8.03 without any notification 9. 11.03 the GLS delivered one small parcel (that I did not order) to me and promised to deliver 6 boxes on 12.03. But I expecting 9 boxes. 10. 12.03 nobody came, and nobody sent me any actual information about delivery time. 11. 14.03 in received 8 boxes. I have a document from the driver GLS with the number of the box that he collected but not delivered. And the company do not accept it. Do not work with this service!”
Helpful Report
Posted 7 years ago
“WORST SERVICE EVER!!! First nobody came to collect the boxes and of course they make you stay at home from 9am to 6pm. I was blocked at home for THREE DAYS. Nobody came and nobody answering on why. THREE WEEKS later, my boxes just arrived with a promise of a three day delivery. One box was missing and of course they blamed it on me! The courier service did not provide me with any proof of collection and Eurosenders blames me for it, that they have no proof that this box has never even been picked up. After very long calls and emails, they finally agree to contact the courier service which of course confirmed that they lost the package and took two days to find it. The box has been opened and unboxed as they destroyed my initial package. This was one of the worst services I had ever had, both in terms of the service promised "delivery after three business days"and customer service which gave me contradicting messages and wrong information every time I called or contacted them. I will never recommend this service, and I actually am telling everyone around me to never use them.”
Helpful Report
Posted 7 years ago
“It has been almost 3 weeks since I have ordered pick up service from Eurosender, after exchanging emails with the staff and calling the courier company as my package was never collected due to various reasons, as the address that worked perfectly well with other delivery company, but became incorrect for Eurosender, and filling a complaint I can say that they do not even try to solve the problems that arise and due to their terms and conditions everything is being blamed on the customer and you will never get a refund for the service you have paid for. What is even more outrageous is that when explaining the reasons why the service was not provided they have the audacity to say that one of the factors is customer being a foreigner in the country from which the package has to be picked up and claiming that due to customers inability to speak the local language the order is nearly impossible to be carried out. Furthermore, according to them picking up something from dormitory is also impossible, thus, in this case, finding people in a block of flats should be also impossible if that is the logic behind this.”
Helpful Report
Posted 7 years ago
Eurosender is rated 3.7 based on 2,057 reviews