Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 504 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company with great staff. Like most retailers you reap what you sow, want to be helped then ask politely, no point going in ranting and expecting respect.”

Helpful Report

Posted 6 years ago

“They are ok up until the sale is complete...after-sales support is non-existent. After a couple of experiences with them, I would now avoid them at all costs. If you do buy from them, just remember that this is a bicycle supermarket that moves volume and cuts costs to the bone - which means expect nothing from them once they have your money. God help you if there is something wrong with your bike..get ready to fight them for months.”

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Posted 6 years ago

“I had an emergency with my MTB bike, went into the Chelmsford store and Rob fixed a very tricky problem, expertise you won't find in many bike shops! These guys really do know their stuff and always extremely helpful and willing to help us out so many thanks Rob, Chris and all the guys in the Chelmsford store.”

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Posted 6 years ago

“Bad service, dishonest.”

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Posted 6 years ago

“Purchased a chain and lock on line. Excellent price with extremely fast free postage. Thanks”

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Posted 6 years ago

“Spent £1000 on a bike in the Glasgow store. All seemed fine until I took it in after 5 weeks for a free check. It came out with the back brakes scraping rhymicaly whenever you cycle in a high gear, or up a hill, or stand on the pedals. Returned twice to store: Once to be told it's "normal", "within tolerance" and "all bikes make noises". Given a patronising lecture on how to ride a bike and told to video it if I felt it was still making an unreasonable noise. Took it back a few weeks later with a couple of videos. Told it's a tiny noise, "all bikes make noises". Evans tried to charge me to fix it (they haven't fixed it!) because "repairs are only guaranteed for 30 days". What repair? There was nothing wrong with the bike until you "fixed" it. Service manager in Glasgow seems to be both incompetent and very rude. A powerful combination. This is the 4th bike I've bought from Evans. And my last ever purchase. I'm now an ex-customer.”

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Posted 6 years ago

“Poor customer service lied to by staff sold two used bikes fronted as new ones overall poor service from the Sheffield branch will never use them again”

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Posted 6 years ago

“Nathan helped me with my wheelchair problems. Really amazing staff. He is an asset to evans”

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Posted 7 years ago

“Bought 10 cans of GT85 maintenance spray online from Evans Cycles as they’re able to supply the 400ml cans @37% cheaper than anyone else out there incl Asda, B&M & Wilko Expected 3~5 day standard delivery but package arrived within 24hrs - brilliant Delivered by DPD and was able to track package to within 1hr of the actual knock on my door. First class service & delivery and a great product price ⭐️⭐️⭐️⭐️⭐️”

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Posted 7 years ago

“I ordered a bike to Poland. The parcel arrived crashed. Did not receive it. The parcel was waiting at terminal a week for Evans to make it return. They returned only value of goods and no shipping costs (£50). Due to exchange differences I lost more than €120 on Evans online shopping. I am totally disappointed.”

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Posted 7 years ago

“After paying £50 and waiting 4 weeks plus lots of excuses to trial two bikes, I was then told I would have to pay half the cost of the bikes as a deposit. No thank you, went elsewhere and now have a fab Trek Remedy. I was also intending to buy new bikes for my daughters. Not the staff but a management and policy problem. They have lost in the region of £10,000 worth of sales and I will never go back!”

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Posted 7 years ago

“Excellent response to queries. Good product. Good value. Fast delivery.”

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Posted 7 years ago

“Absolute terrible service ordered bike in store for my sons birthday for 12 oclock on saturday but received email for diffetent time and date so rang them at Trafford to say it was wrong they changed it to the original day saturday 12 o'clock i received information email of this that it would be delivered at 12 o'clock travelled 20 miles to pick the bike up which j put deposit down and was told that the bike wasn't here they would 're order would have been nice of them to at least call me and say it was not there before travelling and taking day of work to collect very bad service from start to finish terrible service now I have disappointed child who don't get his bike in time for his birthday”

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Posted 7 years ago

“Great range of products, plenty of stock. Not always the cheapest to buy in store but you can always rely on their staff to offer you their best help and advice”

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Posted 7 years ago

“Jack at Canary Wharf branch just fixed my broken front brake without hestitation and got me back cycling safely . Thank you . Great customer service - I will be back”

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Posted 7 years ago

“Customer service is shocking! Dont care attitude and cant help you there solutions!!? Really poor! Please sort out your customer service dept as you are losing customers fast!”

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Posted 7 years ago

“bad products dont order online, i bought a biek online and it came broken plus there was scratches on the bike aswell i am not buyign there again.”

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Posted 7 years ago

“In the past have had a gold service - rebuild in effect. Perfect set up. Recently have had odd request sorted by Tim in Chelmsford.”

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Posted 7 years ago

“I would give them 0. I ordered a product which they then cancelled for security reasons. I spoke to customer services to chase my refund which eventually arrived. I then reordered the product believing the first drama was a fair mistake and they cancelled the order again without letting me know by email and for no good reason. Avoid these guys like the plague they are criminally incompetent.”

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Posted 7 years ago

“Evans Cycle is brilliant. The products on offer are of good quality and variety, the prices are reasonable, and service at shops is impecable.”

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Posted 7 years ago

Evans Cycles is rated 1.9 based on 504 reviews