Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 504 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 1 star review on 28th July 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has happened to Evans Cycles? Not what it used to be... I used a Cycle to Work scheme voucher for an online purchase, which was applied at check out absolutely fine. I noticed a few days later that my card had been charged for the order. They don't have a customer service number to call anymore. I've had to go through a ridiculous process and wait to make contact with a real person, which is only available via email. Their solution.... return the items at my own cost (c£90 for two big boxes) and restart the process! Will be returning the items but certainly won't be replacing the order”

Helpful Report

Posted 11 months ago

“Went to our local southport store looking for a bike for my son 16th birthday, I wander round for 15 mins looking, and asking was anyone available to talk too, even though I was the only customer in the store....in the end I left.... wouldn't advise anyone to pay a visit....too lazy to scratch there own cracks these lot...”

Helpful Report

Posted 1 year ago

“EXTREMELY RUDE AND SNOBBISH ATTITUDE, TREATS CUSTOMERS AS IF THEY ARE A BURDEN. Went into evans cycles in King’s Cross London for a quick change on my disc brake pads. Mechanic (polish twat) was already talking to another customer for about 15 minutes, during which I waited patiently. When they finished, the mechanic didn’t even look at me when speaking to me and stood at the back of the workshop and rudely just said “we don’t have time for such small repairs” no “sorry about that”, no “unfortunately”. He spent 15 minutes talking about the minutiae of carbon frames with another customer but couldn’t even face me when talking to me because “he doesn’t have time for this”. Fair enough if they don’t do small repairs but why can’t you just say that with respect and facing your customers. Will never give a penny to evans cycles again.”

Helpful Report

Posted 1 year ago

“Bought a bike helmet for one of my boys. Didn't fit. Took back to store the next day. They would only give credit. I have got £50 credit. Just don't want to spend any money there. Hate the place. Conning”

Helpful Report

Posted 1 year ago

“A buckle on my cycling shoes broke after just a few months of having them. I spoke with a customer service representative and sent him photos, and he assured me that despite it being outside of the 28 day return window and the product being used, it was a manufacturer defect and would be refunded. When I sent my shoes in, they told me they were refusing the claim. After several emails including ones including evidence of their prior commitment, they still refused. Poor service is one thing, but dishonest service is unacceptable, in my opinion. I would not recommend them for anything.”

Helpful Report

Posted 1 year ago

“Ordered a helmet online when at the store. Helmet arrived in a box which was totally demolished and ripped open. It looked as though the warehouse had retrieved it from the tip. It was obvious the helmet must have been dropped given the state of the box but no I still had to pay not only for the delivery but again to return it. No doubt Evans will sell this damaged helmet to some other mug. Never buying from Evans again.”

Helpful Report

Posted 1 year ago

“Evans Cycles are an absolute disgrace of a bike store. Staff are rude to customers and elitist. Very unprofessional and unwilling to help customers, whilst hiding behind policies. I would highly discourage anyone from Shopping there. Vili-Valtteri Welroos (ARB/RIBA)”

Helpful Report

Posted 1 year ago

“If I could give 0 stars I would. Evans cycles customer services are extremely Terrible. Their online shop was very misleading when it came to the payment. I had been charged the full amount of the bike and delivery despite putting in a cycle scheme voucher. The website did not at any point state the full amount will come out on my credit card. Customer services were extremely unhelpful stating I would have to pay £40 to return the bike by post and this would not be refunded. Grave error made on their part and I am expected to pay their cost! Aaron and Amie have all refused to listen and work with me for a response. @Evans Cycles- please do not leave a response to this stating you are striving to help unless you can actually resolve this for me. I can see you have done this below for another review left by someone else and it makes no difference because Evans cycles have repeated their behaviour with me”

Helpful Report

Posted 1 year ago

“Very bad online service. I waited over a month for a decision and was told I am unable to swap a XMAS present purchase for a larger size. It was a Christmas present that missed Evan's return deadline by a couple of days. It was for a larger size, not full return. Your staff communicated there was a well know issue of small sizing with the Five Ten brand. I have spent £100s with Evans in the last few months and will not be spending another penny. You have wasted so much of my time chasing you for a decision, even a wasted trip to the nearest store to swap for a bigger size. Extremely poor product. Extremely poor customer service and after sales. Time wasters. Avoid at all costs. Not recommended. Will never use again.”

Helpful Report

Posted 1 year ago

“I've had an awful experience with Evans Cycles. I ordered 2 black specialized cage bottles that were on offer for £23 to be delivered. Two weeks after I placed the order, no delivery and then an email giving me a refund. No explanation. The 2 bottle cages are still available on the website, but the offer has expired. Waited for 20 mins on the phone to customer services. No response. Terrible customer service. Use another company.”

Helpful Report

Posted 1 year ago

“The cheltenham store: The staff at this store consistently exceed expectations. They are not only approachable but also attentive listeners, ensuring that customers feel heard and valued. Their expertise and friendly demeanor in guiding customers through the world of cycling and equipment are unparalleled compared to any other bike shop I have visited. I would like to express my sincere gratitude to Archie and the entire team for their outstanding assistance thus far. Thank you for your exceptional service.”

Helpful Report

Posted 1 year ago

“Purchased a bike turbo trainer which is still under warranty and contacted via email in November it was not working. To this date 06/02/2024 i have sent at least 10 emails since November 2023 and received the usual acknowledgement emails but no one ever contacts to resolve this issue for me. I now have a turbo trainer that is not working properly and no way of getting this resolved. The lack of customer service is staggering, must be the worst I have ever experienced and i would definately not advise purchasing from them”

Helpful Report

Posted 1 year ago

“I’ve been waiting for a refund of £170 since the 20th of November, the customer service team is extremely unhelpful and haven’t responded to any of my messages in over a week. They ask for a denial of recipt form but claim the signature is not sufficient despite me sending roughly 6 options at this point including options they previously said would be sufficient.”

Helpful Report

Posted 1 year ago

“Terrible customer service I brought some kit of evans during the Black Friday sale (well over a month ago) and I’m yet to get a penny back. Their response time has been extremely slow with no reason as to why. In order to get my refund they want me to print of a form sign in, scan it and send it back to them, apparently no other form of signature is good enough, I’ve made them aware I don’t have access to a printer or a scanner but they don’t really seem to care and are happy enough to keep my money for products I never received. Don’t touch them with a ten foot barge pole, literally the worst customer service I have experienced.”

Helpful Report

Posted 1 year ago

“I just submitted 4 reviews -they have just refused to submit the 1 star one ! -the reply they sent to me said it 'did not meet their website guidelines' but they published the 4 star reviews I wrote for the other items. -No follow up to discuss my issues .This means the reviews are completely misleading as they only take positive feedback ! see review below and rejection THANKS FOR SHARING YOUR THOUGHTS Thanks for taking the time to review Five Ten Flooce Wind Jacket Women's. We just need you to confirm the review, as a security measure. wrong sizing i Be warned -when you click 14(L) here . In my case as a 12 I always have a 14 to give space for layers what you get is a size 16-18 which is too long and big but you still have to pay £5 to return. There is no answers on how to deal with it on the website and NO PHONE NUMBERS or e mail to discuss it. As a result unlikely to order from Evans again even though I kept the other 3 items I'd ordered CONFIRM REVIEW SORRY, WE'RE UNABLE TO ACCEPT YOUR REVIEW Our staff have read your review and we value your contribution even though it did not meet all our website guidelines. spacer Please feel free to contact our customer care via our Support panel. spacer Thanks for sharing, and we hope to publish next time. spacer SUBMIT NEW REVIEW”

Helpful Report

Posted 1 year ago

“All round, a pretty bad service right from the start. Had to made to wait 3 weeks for a refund! Seeked consumer advice and emailed Evans and all replies were false promises, basically lying until the 3rd email i eventually received a refund without any explanation or sorry! With this kind of service it’s no wonder that Evans is going out of busy with major financial losses! Customer support is more like a circus act than a service that can actually help! Brought 2 pairs of shoes online, email confirmation was wrong size, couldn’t change details as the account/order didn’t exist, couldn’t do nothing until they got returned from a click & collect which took 2 weeks instead of 2-5 days! Shameful service/business/sales & disgraceful image that’s reflected as a leading bicycle business in the U.K…….joke! Wrap the business up & move aside as it’s quite clear that Evans isn’t up to it & let someone else take over!”

Helpful Report

Posted 1 year ago

“Dreadful after sales customer service. Very good at taking your money not so good when things go wrong. Nobody would expect a new bike's peddle to shear off after just 10 months average use, and then find out it is not covered by warranty, because according to the store's manager, it wasn't checked frequently enough! Arrogant, rude staff and customer service just as appalling.”

Helpful Report

Posted 1 year ago

“Never ever purchase anything from Evans Cycles. The incompetence of their customer service will leave you astounded at their level of professionalism. You are repeatedly promised that you will receive an update within 48 hours which you never do, and then if all end fails, they say that as a consumer you can ask for a refund after 30 days. Worst customer service I have ever had. This is from Wikipedia "In 2019, despite many store closures following the insolvency, the company opened its 4th Glasgow store and an additional branch in Shirebrook, both within flagship TRI UK stores.[12] After the takeover by Sports Direct there were complaints about poor customer service, which formerly had been very good, according to those customers"”

Helpful Report

Posted 1 year ago

“I visited the shop this morning and was there at 8.25 waiting for it to open at 8.30. it opened at 8.50 and I entered to simply collect my bike they couldn't fix. I was told they weren't open till 9am despite their website saying 8.30 which I politely pointed out. (Updated by the business 9 weeks ago) Manager was not apologetic and his attitude was awful. He simply said the website is wrong and asked me to wait outside. I'd like to give him the benefit of the doubt and say he must just have got out of bed on the wrong side today but I've read numerous reviews that suggest he is often like this. I'd shop elsewhere if I were you !!”

Helpful Report

Posted 1 year ago

“Do not order online! The worst online shopping experience I have ever had. Online bike size guidance is completely inaccurate and very misleading. Returns information does not mention that the bikes arrive in boxes the size of a wardrobe. Quotes for return were over a £100. Feel totally ripped off by Evans. Have spent a fortune to return the bike that was completely the wrong size due to ridiculously inaccurate information on the website. Customer service is appalling. Three days on the phone to even get anyone to pick up. Do not order online!”

Helpful Report

Posted 1 year ago

Evans Cycles is rated 1.9 based on 504 reviews