Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Evans Cycles Reviews

1.9 Rating 482 Reviews

23 %

of reviewers recommend Evans Cycles

Company Reviews

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

Visit Website

Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

Write Your review

Tell us how Evans Cycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Evans Cycles 1 star review on 14th July 2022

Evans Cycles 1 star review on 11th November 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 1 star review on 28th October 2021

Evans Cycles 5 star review on 10th October 2020

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bike online, paid for next day delivery, got confirmation email. Took the day off work to be home for the delivery. Didn't get the bike. Used the chat to find out where it was. Was told that it hadn't left the warehouse, couldn't tell me when I'd get it without speaking to the warehouse, if they spoke to the warehouse , I couldn't cancel my order but they knew it hadn't left the warehouse.... Utterly shocking service, will never buy anything from again. Cancelled order and now waiting 2-5 days to get my money back.. In this day and age, there is no excuse for this level of service.”

Posted 1 year ago

“Shocking customer service. Wrong lock advertised on website with wrong barcode on packaging. Customer service refused to do a physical stock-check on this wrongly bar-coded item. Also poor in-store experience with staff lacking any motivation to help. Avoid at all costs.”

Posted 1 year ago

“02/12/2022 Exceptionally Service, Knowledgeable and kind Team Again, another exceptional experience from the staff at this store. After experiencing a difficult incident involving a RTC, I was instructed by my insurers to take my road bike to this store to have it inspected as it was involved in the collision. The colleagues were sensitive to this, efficiently organised a date at which the mechanic could inspect and gave me clear instructions on what the process would be. The mechanic who took responsibility for this inspection (Archie) was incredibly professionally, provided an indepth study of the bike, relayed information over to me in a timely and kind manner. This is a great team and have nothing but praise for this Evans Cycle store. Thanks, James”

Posted 1 year ago

“This is just to say THANKYOU to Ryan and his team from Huntington York for EXCELLEELLENT service we received whilst sorting out our faulty bike”

Posted 1 year ago

“Sound lads, always happy to help!”

Posted 1 year ago

“I went into Evan's Cycles in Milton Keynes Xscape today looking for a bell for my bike. As there were non on display at the time, a very helpful assistance went into the store room and found exactly what I was looking for at a very reasonable price. It fits perfectly, what a star, many thanks. I wish I had taken your name. Thanks”

Posted 1 year ago

“Refused to do my warranty work. They had no staff or equipment to undertake the work. When they attempted to fix my bike and failed. They then said, we attempt to fix it once what more do you want us to do. Because I then got into an argument with them about not understanding how warranty works they banned me from the store.”

Posted 1 year ago

“Refused to do my warranty work. They had no staff or equipment to undertake the work. When they attempted to fix my bike and failed. They then said, we attempt to fix it once what more do you want us to do. Because I then got into an argument with them about not understanding how warranty works they banned me from the store.”

Posted 1 year ago

“Keighley store Took my bike to repair back cog received excellent service was very efficient repaired while I waited. Thanks very much Evens will use again”

Posted 1 year ago

“Absolutely the worst experience I have ever had with any kind of service provider. If you're thinking of buying a bike here, don't. I was forced to go through Evans because my company's Help to Buy Scheme required it but absolutely regretted it and would recommend avoiding using the HTB at this point and buying a bike outright. I placed the order at the end of July 2022 and didn't hear anything back on my order until I reached out to the help desk towards the end of August. I spoke with Imogen from the help desk who told me she would look into why my bike hadn't arrived and kept on telling me that I could go the the store and retrieve the other items in my order (not realizing that a helmet and a bike lock are pretty useless without the actual bike). I was then told that it would take 7/10 days for the courier to go through their investigation and after 10 days Imogen explained they had lost the bike. I asked for a refund of the delivery fee (15 pounds) and they refused several times before giving me a voucher. They then ordered the bike again, refused to priorities the order and then had the bike show up at the end of the 17 days delivery limit. At this point, the bike was finally delivered to the store after a month and a half and the store manager reached out to me saying that I needed to pay 25 pounds (I know, what a joke!) to have the bike assembled (this was not mentioned anywhere on the website when I placed the order nor when I spoke with the helpdesk). I have asked for the 25 pounds to be offset considering the whole experience and have yet to receive a reply. Honestly one star is only because zero wasn't an option...”

Posted 1 year ago

“I bought 4 bikes 3 weeks ago for Christmas for my children. 2 of the bikes and have been delivered to another address not even on our street. I have tried speaking to evans cycles and everyone knows you might aswell speak to a brick wall. I’ve filled in 3 receipt of denial forms and I still don’t know where my bikes are.I’ve not even been offered a refund or even a credit note. The company have not even sent me an email saying there sorry and there sorting it. Luckily I paid for my goods through pay pal so I have raised a dispute.this company is dishonest and happy to take your money but don’t want to help there customers. DISGUSTING BEHAVIOUR . Be very cautious when spending your money at Evans cycles.Go to a reputable company that are not thieving c£&nts and that want to help there customers.”

Posted 1 year ago

“Ordered 2 bikes on a next day delivery. Only one arrived. 10 days later I'm being told that Evans Cycles have up to 30 days to deliver the items. Won't issue a refund or accept that the second bike has been lost. Avoid.”

Posted 1 year ago

“I bought a hybrid bike online from Evans Cycles in May, and will never use them again. The bike had clearly never been overchecked before shipping. The Gear Cable was frayed, and Gears were making a grinding noise. The rear Hyraulic Brake is a death trap. Been told by local bike mechanic that the Brakes had air in them, and needed bleeding. I had only rode it once. When I contacted them, I was told to bring the bike to them, at my own expense, even though they had charged me £15 for delivery. All in all, shocking Customer Service.”

Evans Cycles 1 star review on 14th July 2022

Posted 1 year ago

“Genuinely one of the worst companies out there. Sent me dirty and faulty products. Had to cover postage as they were too cheap, trying to make me take voucher as part refund and were short on card refund by £170!!!! Someone at evans is struggling with basic math”

Posted 1 year ago

“Bunch of cowboy s stay well away. The bikes are badly made. I bought a bikefrom them the front derailleur is rubbing on the chain, it can't be adjusted because its been made badly. Th ey are not interested. Iwill be going trading standards”

Posted 1 year ago

“Ordered a bike online, took the day off to receive delivery and received an update from courier (Evri - was Hermes) that they won't deliver and now bike is being returned. It's pretty much impossible to speak to anyone at Evans Cycles or the courier to find out why the bike wasn't delivered and if or when I'll be receiving a refund. Very frustrating and - hoping I'll get my refund - I'll be reordering from somewhere else.”

Posted 1 year ago

“What used to be a friendly, knowledgeable store has gone completely to the dogs. I booked my bike in for a straightforward repair. They failed to complete (or even start) the job on the day I had booked. A week later, I chased up to fund out what was happening and they told me it was ready to collect. The first time I rode the bike after collecting, it became clear they hadn't actually carried out the repair at all. I complained to both Evans and Sports Direct (who now own Evans, which explains a lot) and both refused to refund. I only got a refund in the end by issuing a chargeback thorough my bank. Avoid Evans at all costs is my very strong advice !”

Posted 1 year ago

“Ordered four tyres that I needed quickly, so paid their inflated price (£55 each - available at almost half that price elsewhere but not next day) and paid for next day delivery. One tyre arrived two days later but it was the wrong tyre (mislabelled by Evans)! Almost a week before the others arrived via Hermes - the explanation from them was that although the barcode was right, the address label was creased so a 69 looked like a 59 and there is no 59 in our road. A catalogue of errors and a very unhelpful chat system and advisors that never did get back to me when they said they would. Not the first time I have had poor service from Evans. I know now not to use them again.”

Posted 1 year ago

“Ordered a hybrid bike online. Sizing listed was totally inaccurate compared to the sizing on the bike frame so the bike was too large to be useable. Evans view is that this is only a guide so they can't be held responsible for the inaccurate information and that I can return it to store or via a courier at my own cost for a refund or exchange. Impossible to find a courier who would accept the dimensions of the package and store is miles away from my house so neither were viable options. Would never order again from this company.”

Posted 1 year ago

“I ordered from Evans cycles as they were the provider for my cycle to work scheme. I brought a bike for over £2,000 and the customer service has been worse than useless. My bike eventually arrived (well outside of the ‘latest estimated delivery’ date ) with several faults and no information regarding completing the tubeless set up, which may or may not have been partially completed. It is impossible to get a response from anyone and the chat function is worse than useless. When I got a response to an email, I was told to take it to a local bike shop (20 miles away). Really fed up now, it would have been far better to have brought from a local bike shop who may have cared about customer service and providing the information needed to complete the set up and rectifying the faults. Very poor service from the point of sale, delivery and quality of the bike build for such a high value item.”

Posted 1 year ago

«
1
2
3
4
5
»

Evans Cycles is rated 1.9 based on 482 reviews