Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 504 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

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“Bought my second stages power meter from Evans Gatwick - I would only use Evans for such items as their after sales service has been so good. A special mention for George T who's advice and service has been exceptional. Many thanks.”

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Posted 6 years ago

“I ordered a bike on 29th of March with 10 day delivery. I wrote my first email after 10 days for status update. The told me they will chase down the shop to send the bike. After 5 days I wrote an other email. The answer was it could take another 2 weeks. I sent another email today, they answered the bike is no longer available. They were happy to take my money and keep me in the dark for 1 month. What kind of business is this?”

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Posted 6 years ago

“Collected our 4 yr old grandson’s bike, a Raleigh Atom with stabilisers, this week. Good product, well priced, & excellent service from the team at MK, in particular, Chris. Our first visit to Evans, & would be pleased to recommend it. Plenty of staff, plenty of help & a good range of accessories available.”

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Posted 6 years ago

“Upon visiting the new Martlesham store looking to purchase a bike Not one staff member approached us or showed any interest in serving us Consequently no sale And a lost customer”

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Posted 6 years ago

“Took my cube E bike into the gateshead branch of EVANS CYCLES at the metro centre to get my hydraulic brake cables swapped from European to UK, (left rear Brake UK left, European right,) the guys at Evans cycles couldn't be more friendly and helpful, great service.”

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Posted 6 years ago

“I bought my bike through the Ride 2 Work scheme. The team at the Evans Glasgow (Bath Street) branch could not have been more helpful through the process. Test rides, helpful advice, quick service, good deal. After the sale, both sales and mechanics continued to offer really good support. Can't recommend them enough.”

Helpful Report

Posted 6 years ago

“Ordered at 6.30pm instore yesterday as no store stock. Was not sure of the glove size, so ordered 3 different ones. Was notified at 7.30am it was available for collection. Picked the gloves I wanted, and credit done immediately. Brilliant. These guys are a great balance between full retail only and web only. Prices are always competitive (they also price match) and I've never had a bad experience. Highly recommend”

Helpful Report

Posted 6 years ago

“The service was terrible everyone was just messing about and nobody was there to help apart from the odd person who was doing nothing and then I put a deposit on for a bike then I was told it would be ready for Tuesday and then I go in to collect it and then I'm told it won't be ready for another week absolutely horrendous.”

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Posted 6 years ago

“Left my brompton with them for a service and puncture repair. Came out worse than it went in.”

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Posted 6 years ago

“Evans cycles Martlesham - Bike fitting by a chap called Jon. This man is a legend, thank you for fine tuning my bike. Has already made a world of difference.”

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Posted 6 years ago

“I just popped in for a bit of advice on my bike and was surprised to find it was fixed on the spot at no charge - despite my offer to do so. Friendly staff helped other people while I was there so it was not just a one off thanks Lewis - a big thumbs up to you”

Helpful Report

Posted 6 years ago

“I see this is quite a trend. The online indicator of in-store stock is just a pure lie. The salesperson in store lied to my (three times) about when my order will be delivered. The one excuse was that the stock was put on the incorrect delivery van (that was excuse two of three). I was informed now that it will only be ready on Monday which would make it 11 days after purchase (10 days later than initial communication on when it will be available). This was an order in excess of £1,000. I have now decided to cancel my purchase and get a refund. I am personally going to go out of my way to not support them ever again.”

Helpful Report

Posted 6 years ago

“Needed bikes for our holiday. Left 3 weeks to plan and thought that was enough time to buy a bike labeled in stock and in warehouse, pick up max 10 days. Right, bike due in no more than 10 days. With no prior notice on day of pick up we find the bike is delayed a month!! Holiday ruined? No we have time to find another bike so refund? No Evans assure us they have the same bike elsewhere that can be picked up in 3 days. # days pass and the store holding our bikes closes for renovations.. not open again for a week! Evans customer service advise we call stores in neighboring towns to see if they have the same bikes. They do!! Great pick up tomorrow. Great!! We drive 1 hour to get to the store. Bikes have not arrived and are not scheduled to. Refund. Holiday plans ruined. Thanks for nothing Evans, you are a disappointing waste of time.”

Helpful Report

Posted 6 years ago

“Will never order from Evans again! They will advertise something as being in stock and available for collection from store within a couple of days, then once you have paid for your item you receive an email stating there’s a delay. This will then drag out for several weeks until you receive an email stating they have no stock. All the while they have kept your money in their account. This has happened to me on more than one occasion recently. This should be illegal.”

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Posted 6 years ago

“Had a gold service on my 8 year old Giant mountain bike. It now rides like new. If you can afford the gold service then highly recommended. Jonathan Thomas at Chiswick store is your man.”

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Posted 6 years ago

“Just found out I am unable to use the remaining balance of £175 on my gift card because of the takeover of Evans Cycles by Sports Direct. I purchased my bike from Evans. Only to return to purchase accessories and be told my card is declined yet still reflect my balance was both confusing and embarrassing. When I called the customer service desk, I was told I can only be given £13. Appalling! The fact that Evans can bombard us with marketing emails however, fail to notify their customers of the use of their gift card is quite disheartening and actually shows how disloyal they are even to loyal customers.”

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Posted 6 years ago

“The sold me an ex-display bike without pedals. So went and bought some only to realise that the threads were damaged.”

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Posted 6 years ago

“Just found out I am unable to use my e-gift card because of the takeover of Evans Cycles. I am an Evans Cycles account holder and the gift card was emailed to me, so why was I not informed of this? Appalling service and I will never use Evans Cycles again”

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Posted 6 years ago

“Your salesman Steve went out of his way to ensure that the E bike I was purchasing was suitable for my requirements,a credit to your company”

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Posted 6 years ago

“Ordering my new bike went like clockwork. I was kept well informed and everything happened when they said it would. I would happily deal with them again.”

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Posted 6 years ago

Evans Cycles is rated 1.9 based on 504 reviews