Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 504 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

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“Had some play in the bike frame and brake problems, the Guy from Evans fixed these for free in few minutes.”

Helpful Report

Posted 5 years ago

“Evans Chiswick, terrible . Ordered a bike online for my wifes birthday to be delivered to this store. Got an email notification the next morning saying bike has arrived and they will let me know shortly when to collect. Two days later nothing ,so i phoned and was told the build team missed my bike and that i can collect it by 2pm next day which was today. So get there at 16:30 today and its still not ready not even started on it. Got it eventually after waiting 35min asian guy leaves the bike with us and walkes off aaand the bike is not as the picture online. So i asked the asian chap (didnt get his name ,no badge) where is the remote lockoff as shown on the picture and he started to get annoyed with me for asking . He proceeded to tell me "well thats what you ordered and thats that, product code matches what we got and thats it,you shouldn'tlook at pictures you should read the specs!!" Specs means nothing to a leisure biker then he walked off again . In my mind if you order a car with a sunroof youd expect it to have a sunroof when you get it?Eventually i took the bike but now im stuck between a rock and a hard place as we are going away and need the bike. Eventually i found another guy Tony (was wearing his badge)that works there and he was super helpful we even bought my son a bike and a helmet off him .so thanks Tony. I still need to know why Evans Cycles has pictures that doesn't match the descriptions.”

Helpful Report

Posted 6 years ago

“Evans Cycles in MK (Snowdome) is run by a bunch of clowns. The service is awful and under poor management. I tried to order a bike from the internet and it took 3 attempts for them to order in the right size over a a month. Each time the manager would take an aggressive stance and blame me for ordering wrong bike despite the fact I specifically spoke with their staff to order. The bike has been poorly assembled, and rushed. This really is an bad service. DO NOT WASTE YOUR TIME!”

Helpful Report

Posted 6 years ago

“Ridiculous website stock knowledge, I visited your store to purchase a bike yesterday to be met with a hard sell. The bike I wanted wasn't in stock at this store so I was told it would be too big and to look at a (not suitable) smaller size, I tried the internet and saw a bargain end of line offer available in my size ,downloaded e-vouchers from my company which gave a small discount. Called up to be told this was out of stock, never to be replaced and my e-vouchers were non refundable due to hidden "terms and conditions". Stuck between a rock and a hard place I called back to check an alternative showing available. Guess what? Out of stock. I called customer service about a third bike and had some luck! In stock as displayed. I attempted to pay to be told my cycle to work voucher wasn't valid with Evan's. Despite the 1st customer service person saying it was but I had to call and not use website. All in a frustrating lost and expensive day being led a merry dance by this company and I am hardly surprised to hear of recent "troubles" it has faced.”

Helpful Report

Posted 6 years ago

“went to the Liverpool branch to get my bike fixed and received really helpful and realistic advice on what to do next. Friendly and non-judgmental staff. Seemed like a real good team of people, bike fixed, Very happy! I would recommend the Liverpool branch to anyone with bike problems!”

Helpful Report

Posted 6 years ago

“Awful service - bike order in store and never arrived. No one called to let me know until I called on collection day. Bike for kids bday. Don’t trust them for a special occasion”

Helpful Report

Posted 6 years ago

“Just got my bike back from the workshop at the Liverpool branch and am made up with it. Staff there were really helpful and happy to talk about the options I had to fix my bike. Also very realistic advice. Set it up perfect, really friendly to talk to and very good at their job! Thanks so much Liverpool Evans!”

Helpful Report

Posted 6 years ago

“Just got my bike fixed at the Liverpool branch and am made up with it, never had better customer service. Really helpful, personable staff in the workshop that give me realistic advice to fix up my bike. Thanks so much Liverpool Evans!”

Helpful Report

Posted 6 years ago

“I would just like to say what helpful staff at your Sheffield branch when ever I am in your shop just been in your Sheffield branch with a bike problem worn gear cable attended to by Ben bike fixed while I waited very good service kind regards Malcolm.”

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Posted 6 years ago

“Had a fairly old Cats Eye light with the mounting missing. Evans gave us excellent support finally finding one that “might “ fit. It was in store in less than 24 hours and was perfect.”

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Posted 6 years ago

“in school i am doing this as part of my course work and as Evans cycles is going to help me get a good grade i will give it a good review however from this site i can tell the business is bad so i lowered it to 4 stars”

Helpful Report

Posted 6 years ago

“Excellent service from Evans Cycles (Wimbledon branch) today. I went in to buy a new cycle computer - nothing fancy, just a simple wireless model. Assistant Alex fitted and set it up for me, and also adjusted the brakes - no charge despite my offering. Thank you Alex. Thank you Evans.”

Helpful Report

Posted 6 years ago

“Rude and very unhelpful customer service in store at London Bridge branch!! Won't be visiting again. Fair enough I have a scooter and not a bicycle but I could have been shown a bit more courtesy, understanding and friendliness. I had a puncture in my rear wheel and while I accept after being told the mechanics don't go near them, I was willing to repair myself. Firstly I asked to be pointed in the direction of the tyre sealants to which I was scoffed at "they're right there" as I was standing next to them but at the time i was looking at the so called "Assistant" so like any normal human i was facing him and not any of the shelves around me. When I chose a product I asked if I could use a pump...again an rather sarcastic response "there's one right outside", by this stage i was ready to just walk out but I stuck with it as I just wanted to get my puncture repaired. I asked if I was to purchase the sealant can I just borrow a valve tool to repair myself I was told "we don't have any for those"........really?!. I simply said it's the same as any valve (which it is!) and again I got a scoffed response "Well we don't have any" hardly likely when your stores do countless repairs and services on a day to day basis. Just fell he whole attitude and demeanor was utterly useless and one of the poorest forms of in-store customer services I have received. Obviously I walked out and just left my purchase altogether, not that you will likely miss the £5 for the sealant, but it begs the question how many more people will he treat like this and deter from your store?! I really couldn't see the problem in lending a small tool which would have taken all but 10 seconds to use! Another small sign that society is going in the wrong direction really, with people not just being able to help each other out in the smallest of circumstances”

Helpful Report

Posted 6 years ago

“Left a wheel at Chelmsford Evans for two weeks no phone call , no feed back no contact what so ever called shop and was told they couldn’t change the bearing , ridiculous a wheel brought from Evans in the first place at much expense!!!!!”

Helpful Report

Posted 6 years ago

“!!!Evans provide a very poor & unfair service!!! When searching online to purchase something the main reasons for choosing a particular supplier are price & availability. It is unfair to the customer & online competitors if this information is not provided accurately. Showing 'In Stock' when Evans do not have the item in stock in any of their stores or warehouses is a very dirty method to increase sales!! This is dishonest to customers, unfair practice to competitors & provides a poor service as Evans can't deliver the goods when expected. Not having an accurate system suggests incompetence, poor ethics, greed, incorrect priorities. Avoid for online orders!”

Helpful Report

Posted 6 years ago

“Bought an Isla bike online for my daughter. Forks had been installed the wrong way round - took the bike to Evans in East Dulwich in London. 1st class service - fixed in 5 minutes also spotted something else wrong and fixed.”

Helpful Report

Posted 6 years ago

“Good advice from Cookie and Ben at Evans Cycles in Reading . I’m petite bike and recently purchased a Giant Liv hybrid bike online (not Evans) . Found the bike uncomfortable. But as I’m a regular at Evans Reading I took it there for advice . Ben made a few adjustments on the bike and Cookie gave excellent advise to change the handlebars to smaller ones . Now the bike is perfect. Thank you Guys . 5* for customer service!”

Helpful Report

Posted 6 years ago

“My dad bought a new bike from the new Glasgow fort store. Rhys helped us out with checking the bike over and even sorted us a free helmet due to the delivery being late/lost. Great service and knowledge throughout. Their mechanic also managed to help with a quick fix for my bike too. Would buy from here again.”

Helpful Report

Posted 6 years ago

“Don’t order anything online. £35 for next day delivery means next day after they picked assembled and packed not actually next day before the cut off time which is very very misleading and false advertising. As soon as it eventually comes I’ll be taking it back for a refund including my £35 Delivery costs just because I don’t want them to have a penny of my money for a service I paid for which I was misled for and not given. The customer service given on the helpline treat you exactly like it’s not their problem too”

Helpful Report

Posted 6 years ago

“Poorly put together, damaged bike. Evans will not take responsibility for it.”

Helpful Report

Posted 6 years ago

Evans Cycles is rated 1.9 based on 504 reviews