Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.41

2.4 Rating 296 Reviews

34 %

of reviewers recommend Evans Halshaw

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2.4

Based on 296 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5

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Evans Halshaw 1 star review on 5th July 2023

Harold Duckworth

Evans Halshaw 5 star review on 31st October 2022

A Jubb

Evans Halshaw 1 star review on 26th May 2022

Craig Farley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a service plan for my car. Last year it was serviced and mot tested but required brake discs and pads to the front as well as the air-conditioning servicing at extra cost. This year the car was serviced and mot tested, again. Passed the mot but required rear brakes and pads and additionally the break fluid replacing due to water contamination. On a car with 27000 miles I am dismayed that the discs failing so quickly. I was astonishing that the air conditioning wasn't part of the service last year but this year I find out the break fluid isn't part of the service. This is wholly unacceptable, a money grabbing exercise and something that I feel is reasonable to assume would be included as part of a service. I have an mot certificate saying it is safe to drive on that day, but recommendation that I spend another £500 to make it safer. After dealing with VW dealers in the past and Suzuki this was never an issue. What needed servicing to make the car go, be efficient and safe and other equipment was serviced excluding perishable parts. Fluids, gas, oils, screen wash belts, was never part of any post service conversation. Is this only Ashton or is it part of Ford's money making scheme that is impacting the reliability of Ford motor vehicles in the UK. I am seriously considering offloading my Ford, the eco boost engines as I read more horror stories online at premature expensive engine failures. Disgusting service, dismissive attitude by the dealer and a background of expensive unreliability where Ford is concerned. Ford need to do better!”

Helpful Report

Posted 1 month ago

“Sale staff very good. after care.not good.”

Helpful Report

Posted 5 months ago

“Evans Halshaw Nissan - Cargo Fleet Lane Middlesbrough Point 1) We arranged to test drive the car. When we arrived, they said they could not find the keys. We could view the car from the outside only. It was clearly being used by one of their team as it was full of junk, MacDonalds wrappers, clothes and had a car seat in the rear. Point 2) 30 minutes before we were due to collect the car, they rang to say it was not going to be ready for another 2 hours. We had family plans we had to cancel. We had already waited over a week. Point 3) When we collected the car it had not been fully cleaned/valeted, rather just a quick wipe over. We were told they had not had time. Point 4) When we collected the car there was a plastic cover missing from one of the side covers in the boot. I refused to take the car unless they sorted it out. £25K and they thought it didn't matter. They removed one from another car. Point 5) 8 weeks after the purchase we have still not received the logbook. I Rang twice and they are blaming DVLA. Promised to ring us back within an hour, a week later we are still waiting. We gave our old car to our son when we collected this car, his logbook arrived within a week. The car is great, really happy with it. However, their service and customer care is appalling.”

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Posted 1 year ago

“They seem to do a good job but what I find disturbing is...when I've left it there on 2 occasions to have work done . The first time brakes . The car was in exactly the same place I parked it. And was not moved as it had been raining. The second time exactly the same with a recall. Never moved from the spot? My friend had a similar altercation where they told him it had been in the shop all day and they never fixed the problem but still tried to charge him. He told them to do one! This is newport road in Cardiff. Anyone wise have similar experience?”

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Posted 2 years ago

“Bought a Focus from them that in photos looked really nice, promised me the car would be serviced etc and 'delivered' Delivery- i assumed my car would be dropped off on a trailer or truck but nope my car was driven 140 miles in sport mode by a guy with no mask or anything and never wiped anything down, left a coffee in side door as well as a melted mars bar in glovebox, car also turned up with 4 miles to empty with fuel needle lowest it could go with flickering lights on dashboard luckily i made it to a garage with 1 mile left.... Car itself - Car turned up with no mats even though in pictures it had mats, all fluids were empty or below minimum, oil was below minimum same for coolant and washer fluid was completely empty, steering fluid was also just below minimum yet this car was serviced with a stamp in book from them? pretty sure its illegal to falsely stamp a service book? the paint they used to quick repair alloys for pictures also came off so alloys look a mess. car also needed brake pads changing and wipers due to blurring vision and hardly stopping the car. After sales - 6 days into owning car gearbox was juddering and skipping gears and they had me book it in a ford garage local just for car to sit there 4 days just for Evans Halshaw to not authorise the work still then get this they came to fetch it and had someone drive it 140 miles to dealership it came from to repair it....overall took over 23 days to get my car back. Also took over 2 months to get the warrant pack info as well as 3 months just to get a V5 they claim was DVLA's fault yet soon as i mentioned i didn't have it all of a sudden 2 days later i get it. Was advertised with full service history yet wipers and brakes were very old and you could tell from engine this car hasn't been serviced in months possibly years and when i looked in service book the cars last service was at 32k miles the car has done 68k miles.....so it being serviced once in 6 years is full service history? Car is automatic and 1.6 so knew MPG would be average but car would use £5 just to go to shop and back, turned out all filters were years old and one of the injectors were bad, don't forget all this was serviced and checked before sale though. My advice would be avoid and buy from a private seller, if you do buy from these 100% check the car is serviced cuz if i didn't i would of been driving a car round with no oil or anything! also make them put in writing car has a full service history and check over the car! i found out later the car had loose wiring and a broken parcel shelf.”

Helpful Report

Posted 2 years ago

“Trying to buy a nearly new car It’s advertised with 163 miles on the clock when having an online purchase meeting with Evans Halshaw sales rep I was told it could have more miles on the clock than advertised when I asked for the actual mileage he said he would get back to me 2 days later I’ve heard nothing obviously they either don’t care or have no respect for their potential customers!!! I’ve already purchased 2 cars from Evans Halshaw Wolverhampton but I doubt I’ll buy any more Very poor return customer treatment!!!”

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Posted 3 years ago

“Enquired about a car on there site that I had seen for over a week. ( screen price stayed the same) To then see the screen price had gone up the day after I spoke with someone there. Did not get the phone call back that I was told I would. Sorry will be looking else where for my next car now.. car still for sale. Don't treat customers like this if you won't there business.”

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Posted 3 years ago

“After care service is impossible to get hold of , once you finally get hold of them they make you feel as though what has happend is your fault even when it's there responsibility”

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Posted 5 years ago

“Completely incompetant. Bought a car which had faults which they agreed to fix. Booked car in for those repairs only to drive an hour then after having my car 2 hours phoned to say they had not ordered the parts so had to re book. On morning of re booking phoned ahead and they had ordered the wrong parts so trying for a third booking. I had been warned by a Nissan dealership that they were like this.”

Helpful Report

Posted 6 years ago

Evans Halshaw is rated 2.4 based on 296 reviews