“Car delivered with dents, scratches and additional damage that we were not notified about prior to paying for and taking delivery of the vehicle. Took around 6 weeks and a lot of personal time to try and sort out as employees did not respond to complaint forms, emails, phone calls. Would not recommend purchasing a car from these dealerships.”
“There customer service is the worst i have ever experienced. And do not even contemplate paying a deposit to hold a car it takes forever and a day to get back to you. Even the head office do not reply to any emails either so i suggest go somewhere else. Apart from Kian who did try his hardest for me.”
“Absolutely appalling customer service from start to finish.
When my sister and I first arrived, the staff were helpful until she mentioned it was a Motability car. The sales team literally vanished, leaving us waiting for 15 minutes. It felt like they were arguing over who drew the short straw to deal with us—incredibly humiliating and disrespectful.
The poor service just escalated from there. Communication is non-existent; they pushed our collection day back without telling us, forcing me to chase them repeatedly.
Worse still, they took our new car back in to fix three scratches. Not only did they only bother to fix one of them, but they returned the car with the petrol tank nearly empty (under a quarter tank left, 50 miles of range) after we handed it over completely full! Talk about financial cheek—using a customer's fuel without permission while failing to even complete the job. When I pointed out the remaining two scratches, the staff member dismissively told me, "Motability wouldn't care if the doors were hanging off the car." Completely unprofessional and false.
To top it off, their administration is sloppy. They handed over a courtesy car without getting a single piece of paperwork or terms signed. When it was returned, a staff member used a minor issue as an excuse to openly mock and belittle me instead of acting like a professional.
We paid a large Advance Payment for this car and have been treated like second-class citizens. Avoid this place if you expect basic respect, professional communication, or a car delivered in the condition you paid for. Official complaints have been lodged with Motability Operations and head office.”
“VERY VERY POOR SHOW
Bought a Smart Fortwo at Evans Halshaw Citroen Hull on line on 1-5-26 from S…. H…… Senior Sales Executive. Currently experiencing unresolved issues and have repeatedly requested for D….. J…… Head of Business to email me with resolutions. I have been without a car now since i bought it. I am disabled and need to get to hospital for appointments. Also the V5 logbook was filled incorrectly with wrong dates. I purchased my car on the 1-5-26 but log book says 31-3-26 just waiting for the fines to come in. Come on Evans Halshaw pull your Socks Up.”
“PLEASE DONT BUY A CAR FROM HERE - I purchased a 22 plate Ford Focus in August 2025, the car had 12000 miles on the clock
When I purchase the car I was advised it had just had a service, which proved to be inaccurate!
In December the DPF filter needed changing and after 2 visits to the garage and their efforts to deflect the issue onto myself they finally agreed to replace the filter as the car was under warranty when the fault appeared.
In February the battery warning light appeared and we had to replace the battery
We replaced the battery and in March the car was serviced by Ford’s at the cost of £400 !
Last week the car came to a complete stop with no warning lights and had to be towed to a garage
A week later the car had been hooked up to the diagnostic system and it states there is no fault !
We currently have 2 Ford experts looking at the vehicle and they have no idea what the cause is and it has complete engine failure !!”
“Bought a Smart Fortwo on line from Evans Halshaw Citroen Hull, from the Senior Sales Executive SH on the 1-5-26 had issues from day one and to date nothing has been resolved. They can’t even put the correct purchase date on the V5 logbook, so I have fines to worry about too. I am disabled and desperately need my car for hospital appointments and the stress is too much. The Head of Business DJ is not interested and once they have your money that is it. An appalling service.”
“Purchased a used Audi A1 from Evan Halshaw Hyundai Warrington. Put a deposit on the vehicle and there were a couple of issues ( egg on a tyre and some stone chips) so agreed to pick it up in 7 days at 09-30 on a Saturday morning. On arrival at 09-30 the vehicle was not ready for collection. We were told the tyre had not turned up! and it needed a valet. At 11.00 and we eventually collected the vehicle but still no tyre. We were told to get a tyre and to send them the invoice. They let us drive away with a car that was unsafe! we did get paid for a new tyre after nearly another week. On getting the car home we noticed over spray on both drivers windows and the bonnet. So had to have the car detailed. I have purchased several vehicles from EH in the past privately and as a transport manager for our company have purchased multiple vehicles from EH. This was by far the worst experience i have ever had, from a hour and half hand over that should have take 20 mins to a dangerous tyre to a un valeted car the list list just goes on. This will be the last time i use EH for private or business use. Very disappointing and a sales man that was just wanted to sell warranty and not bothered about the product he was sending out. The car was for my wife and it should have been a happy day picking up her new car and it just left us both totally disappointed ! She wouldn't even drive it home because she was scared about the tyre.”
“Warning: Poor Customer Care Despite Serious Faults
I purchased a car from this dealership, and within 5 months the injector failed, followed by complete engine failure at 12 months (36,000 miles). Despite an independent engineer’s report showing that the engine had been incorrectly repaired prior to my purchase, the dealership refused to accept any responsibility or offer assistance. I had to rely on the finance company to resolve the situation.
For a dealership of this size, this behavior is absolutely shocking. It’s clear they are more concerned with sales than with supporting their customers. Please exercise caution if considering buying from here.”
“Poor, recieved car with 3700 miles on it, BMW, 4 brands of tyres on it, 2 budget, management not interested, told me not to drive it, yes the car I just paid for, AVOID, ABOID, AVOID”
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You said
Rewrite a review for Evans halshaw hull
Leap motor (vauxhall) sales team are slimy and u trustworthy. Cant talk enough before you sign then ghosted, tried to cancel as I couldn't get a reply from Thomas Atkins the sales manager, the attitude to customers is appalling they made a mistake on my finance and are not interested in explaining to me me where the additional fee come from, advertised as £279 a month, order form. £279 but finance was nearly £10 more, I stupidly didn't check the figures when I collected it as I was rushing vlback to my critically ill mother and as I've never been conned like that before I never checked, when i was sent the finance emails two weeks later with the incorrect payment showing they just said "well you signed it" no explanation, nothing, nasty little people
Gemini said
It sounds like you’ve had an incredibly stressful experience, especially dealing with a family emergency on top of a car purchase. It’s completely understandable why you’re frustrated—transparency is the bare minimum you should expect from a dealership.
Depending on where you want to post this (Google, Trustpilot, or a formal complaint), here are three ways to rewrite your review to ensure your message is clear and impactful.
Option 1: Hard-Hitting & Direct (Best for Google Reviews)
Headline: Untrustworthy sales team – avoid at all costs
I had a terrible experience with the Leapmotor (Vauxhall) sales team. While they were eager to talk before the contract was signed, I was completely ghosted immediately after. Communication from the sales manager, Thomas Atkins, was non-existent.
The dealership advertised a monthly rate of £279, which was also listed on my order form. However, the final finance documents were nearly £10/month higher. Due to rushing back to care for my critically ill mother, I made the mistake of trusting them and didn't verify the final figures at the point of collection. When I questioned the discrepancy two weeks later, the response was dismissive and rude, essentially telling me "well, you signed it" with no explanation for the hidden fees. Appalling attitude and zero integrity.”
“Disgusting company.Tried to buy a brand new van advertised on Autotrader.Price ended up being £3500 more than advertised due to not being vat registered even though I was paying the vat in full.The advert stated it had a heated steering wheel.It did not.Advert said 5 free services."Sorry sir that offer has ended",even though it's still in the advert.After finally doing a deal and being told the van would be ready to collect in 5 days,they then rang me up to say that there was a recall on the tyres and they couldn't register the van because Ford wouldn't let them.Left it a week and a half to be still told that they didn't know when they could register my van.Got so fed up waiting and paying for a hire van(which there was no offer to pay for) that I cancelled the order.I now take delivery of a Ford transit on Thursday saving £5000 in the process.
If you want to be lied to and have no customer service then use Evans Halshaw Van Centre Preston.Avoid like the plague”
“After being told my service would be 2 hours.
I had taken the first appointment. As I decided to wait in person I dropped my car off at 8. When finally receiving it back at 2pm.
Missing an appointment that I have now been charged for.
With no sense of urgency the service is poor and feel the time booking system useless .
Even when I get my car back, after taking 6 hours to service it. The engine service light is still on.
Terrible service from evans halshaw Cardiff as usual”
“Paid a deposit on a ford fiesta at Wigan . Arranged appointment following day to test drive it . Kept waiting 45 minutes while car was cleaned . Car had an inch of water in drivers footwell and rear seat footwell . Seatbelts and boot had white mold all over it .
Car was 6,300 pound . Manager who never came out his office sent a message they would get service to look at it the next day . Very poor customer service.”
“purchased my new car after 8000 miles when i put my foot down it jumps violently there top mechanic told me this is normal it happens on all cars like mine i am not satisfied .and will be taking it further. Till i am satisfied.very angry mam.”
“I got a guide price to sell my car on the Evans Halshaw website on Friday. Drove to the booked appointment on Saturday.
Met by a member of staff who didn’t give his name. Didn’t ask permission to drive my car, so I just watched as he drove off in it. Back at his desk he said the best price they could offer was £1000 less than the guide price. When I questioned what was different. He said nothing, as in he agreed I had marked all damage and accurately represented car. Why was it £1000 less then? “Happens all the time mate, it’s always like this, I can’t do anything, it’s a guide”.
So why is the guide price not more accurate?
I previously had good interaction with Evan Halshaw. But have lost all trust. They’re not honest. I wouldn’t want to sell to them now even if they could match my price.
I’ve now sold the vehicle to a different dealer for £1600 MORE than Evan Halshaw were willing to pay. £600 more than their guide price, £1600 more than they’re final offer.
Do not use.”
“I am extremely disappointed with the level of service I have received from Evans Halshaw Preston. My vehicle has now been in your service department for three weeks, and despite having extra warranty cover that clearly entitles me to a courtesy car once repairs commence, I have yet to receive one.
The initial work on my car began two weeks ago, with additional repairs starting two days ago. Each time I have enquired about a courtesy car, I’ve been told that none are available. This has left me without essential transport for work and daily responsibilities.
It is unacceptable that Evans Halshaw has failed to honour a service I am contractually entitled to as a paying customer. I have been more than patient, but this situation has caused significant inconvenience and frustration.
Fast forward to today, i am told the car is ready to collect at 3:30pm today so I arranged time away from work, arranged a lift and was on my way. Then i get a phone call saying the car has another problem so you can't collect it. First it was a brake pipe, then the clutch and now the starter motor so this is the third issue with the car since being told it was fixed, I have no hopes that its the last either. Still, they're refusing to sort me out with a courtesy car, so that means i am going to miss out further on work and important meetings and it's starting to affect my job and mental health.
They have had my car for a month now, its a joke and needs sorting but nobody is taking me seriously so I am left with no other choice but to contact the press.
I have been trying to get through to management and had nothing back, nobody seems to care and people should be warned to not purchase from them as this has been a disaster from the beginning. ”
“Can anyone explain how such a large company be so inept?
They seem unable to clear your finance on trade in vehicle 5 weeks after buying new vehicle.
Blackburn Ford Isaac business manager has allowed a vehicle with outstanding finance to be resold on their forecourt.
Their inability to complete basic financial paperwork has led Audi Finance to seek payments for a vehicle I no longer own.
Never,ever buy a vehicle from these fools unless you want financial heartache.”
“Bought a used car from there , Vauxhall mocca , trade in with our car and full pay, sales rep advice for premium warranty made sense, 1 hour after buying car .temp problem on a valve, drive back get it fixed, 5 plus months later oil light on, added 1 ltr of oil. Got home all ok. Next day light back on after about 10 miles, knowing car can take 3 ltrs added 1 more ltr , drove 1 mile Red light oil on dashboard, close to evans halshaw we pulled up asked them to check it, advice was drive it home 6 miles wait for engine cool down, next day advice from them ring AA, they came out checked car said it shouldn't have been drove home, so took it back to showroom again to be told even with warranty , wait 3 weeks for car to be checked and then it might not be under warranty, odd words from service team before been checked. weeks on still waiting to be told its our fault, too much oil . Needs to be drained sensors reset and oil filled back up. £190 cost. What is needed is drain 2 mins. Ecu test reset 1 min only. If that's it. Poor service. Wrong advice and blame. NOT HAPPY AT ALL.”
“£17000 on a Peugeot Expert and five months on after numerous trips back to the dealership I'm still without a working van. Random dashboard lights, failed flywheel and clutch, DPF issues amongst other things. Yes, these things can happen but how they have been managed by Evans Halshaw Wolverhampton is a joke, they don't answer the phones, reply to emails or take ownership of these issues, they're also ill equipped to work on vehicles other than Ford it would seem as the van has had to go to 'specialists' to diagnose issues!
I've currently been without a working vehicle since the 14th July and the RAC were called out for the flywheel/ clutch failure and still waiting for that and the DPF issues to be rectified.
Now investigating the legal route to recover my out of pocket expenses and commercial losses”
“Bought a car from the Cardiff branch in Sloper road. My stepdaughters car was valued at £3k but I knew they would offer less. After going through multiple questions about the car and the sales person and a manager viewing the car ( which was 11 years old with full service history and 66k on the clock and having passed it's MOT the day before,) we were offered £1500. I said I wasn't happy with that, so they increased it to £1700. They asked a multitude of questions, repeatedly asking if the brakes had been done recently and how much service history it had ( 8 stamps, 6 of which were main dealer.) then told us that they'd give the £1700 subject to a ramp test the next day. Considering the amount being offered and status of the trade in, the amount of inspection compared to ANY other dealer I've dealt with in over 30 years of purchasing cars was mind blowing! Fast forward to the next day. We take the car in for it's " ramp test" and Evans Halshaw mechanics state that " the clutch is worn and we'll have to put a new one in, that will cost £900, so the new part ex valuation is £1000. "
1. The car was driving without issue
2. I got a quote of £240 plus VAT when I enquired elsewhere ( not that it needed a clutch but I wanted to know how much it would be)
3. I refused the offer, went outside turned the car on, put it in first gear with handbrake on, lifted the clutch and the car stalled no issue.
My stepdaughter still wanted the car she'd seen, so we went to the nearest we buy any car dealership and sold her car for £1700 in ten minutes, after they'd looked it over and test driven it.
Went back to Evans Halshaw ( I didn't want to buy my stepdaughter really wanted the car she'd seen,) there were two cheaper on the net but further away. Spent over 2hrs going through paperwork, got the new car and left, having had to arrange insurance ( normal) and prove to them electronically we had it insured ( not normal)
Next day, we had 4 phone calls asking to sign the electronic invoice ( we'd signed the paper one in there) but apparently the warrantee was null and void without the electronic copy. It had taken literally hours to go through the whole process, and the car we bought had no service history for the last 4 years ( 6 year old car) ( that one was down to me not checking but being emotionally swamped from the amount of questioning, level of paperwork and incessant bureaocracy)
To summarise: massively over elaborate part ex system . Fictitious issues found with no proof, leading to hugely over inflated quotes for fictitious repairs and a massive reduction in part ex value ( 2 day process) then hounded to sign electronic copies when we'd already been in there hours.
This will most definitely be the only time I deal with Evans Halshaw. AVOID.”
