Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.40

2.4 Rating 298 Reviews

34 %

of reviewers recommend Evans Halshaw

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2.4

Based on 298 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5

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Evans Halshaw 1 star review on 5th July 2023

Harold Duckworth

Evans Halshaw 5 star review on 31st October 2022

A Jubb

Evans Halshaw 1 star review on 26th May 2022

Craig Farley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a car from you in 2021.your after custom service is truly shocking. I'm now having to go through pentagon burton on trent. The server is far superior to evans halshaw. I will no longer be using your services.”

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Posted 9 months ago

“Never phone or email back been trying since yesterday evanshalshaw Lincoln are a waste of time”

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Posted 9 months ago

“purchased a Ford C max from the Burnley branch, took it for a valet and the operator informed me of a problem under the drivers door. Horrified at the bodge job i found i contacted the garage and sent pictures. despite promises from the reception NOTHING.. cowboy traders...”

Helpful Report

Posted 9 months ago

“Bought a car from them with the salesman telling me 3 times the car would be serviced and had full service history which it didn't, tells me these salesmen don't have a clue about the car your even buying. Lets start with the "full service history" it had a service at like 12k miles, 30k miles, last one being at 42k miles the car is now on 74k miles....so its had 4 services in 10 years! but the last service alone was over 30,000 miles ago, belt hasn't been changed either even though its been over do for 2 years. Car got delivered to me "serviced" but after their lies about the service history i decided i would put it on a ramp (service all my cars myself) and i found the oil filter was very old and stiff and was a £3 no name part, oil sump plug was so tight from being left to rust for over 30k miles it snapped my socket clean off so had to borrow a heavy duty socket to get the plug out, oil was black and full of dirt, air filter again was a cheap brand and so old it actually turned yellow its meant to be white. Salesman told me it was serviced once again when ringing him up to complain, couldn't even tell me what the oil is meant to look like but apparently i was exaggerating! even the washer fluid was almost empty and only filled with water..first service i know of that fills your washer fluid with water no wonder all the parts on it are knock off cheap parts, anyway fast forward 3 months the steering rack needed replacing and they replaced it with a used one off ebay or somewhere and again they argued it was new so just beware when using them they cut corners. When a company doesn't even use good branded parts like Bosch and buy no name service parts that should tell you what you need to know about them fitting other parts, oil was black and on minimum, washer fluid had a inch of water left in it, steering fluid on minimum, coolant minimum, service filters all old and worn.”

Helpful Report

Posted 9 months ago

“I am totally disappointed and dissatisfied with Evans Halshaw / Pendragon. I was mis sold a warranty and now that I want to claim for a faulty rain sensor, I am been beat around the corner. It’s not on the exclusion list but it’s now being rejected. I have tried calling and emailing them with no reply. I would not recommend this company. I will spread this on all the platforms and complain to the authorities. Guarantee No: 2872025”

Helpful Report

Posted 10 months ago

“Purchase that has left me financially devestated. I Bought an Audi A1 in 2022, broke down within a few weeks of purchase, was fixed by them, repeated this process 3 times over a year - including one time when they kept it for nearly three months over christimas. Now their statutory responsiblities have expired they want nothing to do with the cars numerous and ongoing issues. Now I have a car I have only been able to actually drive for 7 months out of the 13 I have owned it and now requires £4,000 worth of repairs to be roadworthy - its been financially devestating and I am paying finance on a car I cannot afford to fix so I can actually drive it. As a single parent with two young children this has been unbelievably stressfull . Its the worst case scenario when buying a used car, and exactly the type of situation you go to a reputable car dealership to avoid. I felt I had done everything right choosing Evans and still cannot believe I am in this situation and I have no idea what to do next. Im sick with worry. I would encourage anyone not buy anything here without having it independently assesed by a mechanic, you cannot trust their word.”

Helpful Report

Posted 11 months ago

“Went to Evans Halshaw for a motability vehicle for my daughter only to be greeted by Gary who was adamant we were wrong in our research that and under 25 could drive a Mokka GS under the motability scheme. He said we were wrong as you can only drive a 120bhp vehicle. He even phoned Motability to be told he was wrong. Made us feel awkward and upset my daughter who has ASD and ADHD. How can the supposed expert not know this. Wasn’t even offered a drink. When will Dealerships get it into their heads that they are in a service industry and you are not doing the customer a favour but quite the opposite”

Helpful Report

Posted 1 year ago

“Customer service is totally poor from the merthyr branch that I'm taking it further as I paid just shy of £900 to find and fix a problem but less than a week later same issue was back don't use this buissness at all cost as they lie to you”

Helpful Report

Posted 1 year ago

“I was looking on Autotrader at BMW 1 series and found one i liked but it was borderline high in price and just happened to be advertised by Evans Halshaw. Asked if there was any way they could bring the car down to my local dealer as i just sold my car so can't travel 300 miles to look at a car i might not even buy in the first place, told me sure and come on this date and time which i did, car wasn't even there! was told to come back in two days so i did, went out to look at the car and was basically left to it, first thing i noticed was the interior being very mucky with rubbish in and they said they'd clean it "if" i bought the car but it still isn't how a car should be shown for sale considering its a BMW and almost £15,000...or so i thought! engine bay was mucky and clearly hadn't been serviced in ages and the idrive system shown the last service being over 12k miles ago. The final straw for me was when they told me the car had gone up by over £900 since i first phoned up about the car...and that the warranty had gone up as well so the car would of cost me over £1500 more all together, told them the car was already at the high end of the scale in price as most car value websites had the car over £2,000 cheaper than they listed it as! so i told them no your just being greedy and walked away, ended up finding a 1 series a week later with 10k less miles and a year newer for £13,995, its pretty clear to me now EH buy cars from private sellers on websites like Autotrader then throw a grand or more on top for profit and claim they offer cheapest price possible, when you can go on AT or Ebay and search the exact year and millage of the cars they're selling and you'll find ones way cheaper and no where near their price. So my warning is look elsewhere or else your paying more money just for their name on it and all these "checks" and "services" they do when they don't, especially when they told me the car had just been serviced yet the engine was covered in much and dust with no finger prints or update on idrive or paperwork...so a garage serviced it and didn't give any record of it even being done? right...”

Helpful Report

Posted 1 year ago

“Avoid at all costs! Bought a Fiesta for my sons 18th 7 months ago that has cost us in excess of £2,000 to bring up to a working and safe condition. Having only done 400 miles since purchasing this is clearly down to a car sold, not fit for purpose and a vehicle that should not have passed an MOT! Complaints raised at Altrincham Evans Halshaw have been met with complete rejection of any willingness to help in resolving the issues or make any contribution as apparently this is deemed as acceptable maintenance costs on a car that has done 67k miles. Now off to go legal, so anyone looking for a car don't go here!”

Helpful Report

Posted 1 year ago

“Purchased a used car 65 plate from East Kilbride Branch back in September/2022 and had a broken spring within first couple of days! Now, you say thats just bad luck but the hastle i had trying to get re-imbursement at a cost of £502 cos the drop links were shot as well, was absolutely ridiculous to say the least! Told even though comes with 3 month FULL Warranty that because i purchased the so called Premium Guarantee this supersedes the garages own warranty! I paid £400 for this 2 year so called Premium Guarantee and NOT worth the paper its written on! Had to threaten to go to small claims court for re-imbursement b4 they paid up! 2 months later! Then 3 months later (first cold spell of weather) could not get started at all! Plenty of life in the battery but didnt want to know! I had a mobile mechanic come round and do a diagnostic and turns out it was a pre-heater module for the glow plugs had gone! No car for another 3 weeks as had to send down to south england to get one! Renault are on backlog for at least 2 months due to Brexit! After change of this part needed New glowplugs so tells me that Evans Halshaw certainly did NO service or checks other than possibly an oil change and filter! That in total apart from no car for 3 weeks cost me yet another £375 , as Surprise, Surprise that component is also not covered even in the Premium Guarantee! All in All get the car Sold, tack on a few Extras and then Wham, Bang , Thank you mam! Worst after Customer Care EVERRRRRRRR! Stay well away!”

Helpful Report

Posted 1 year ago

“Was looking for minus 10 stars but no available, what a shame, it would have shown my true feelings. Ordered a car on Motability, early July from Evans Halshaw, Vauxhall, York, was told I may have a wait. After over 6 months of no contact, not even a courtesy call or email, I contacted them via email asking for an update, this email was ignored. I phoned to ask to speak to someone about my order, the person dealing with it was with a customer, but he would return my call as soon as he was free, no return call. I waited 24 hours and phoned them back, explained I was chasing an update, was again told the person dealing with it was with a customer, and he would return my call as soon as he was free, I said that I was still waiting for yesterdays return call and was told that the person dealing with me was on his day of yesterday, even though yesterday he was with a customer. Again no return call. Phoned back, guess what, he was with a customer and would return my call. I made it clear that if I did not receive a call within 2 hours I would be cancelling my order. No return call, but gave them 4 hours, in order to be more than fair. I phoned back and asked to speak to someone who could deal with cancelling my order, you got it right, everyone was busy. But I was told by the person on the phone that they would deal with it straight away and cancel the order. Went to a dealer I had used before to order another car, found out my order had not been cancelled. The dealer attempted to contact Evans Halshaw York, he could not even get an answer. The dealer then contacted Motability, who tried to contact Evans Halshaw York, they could not get an answer to their call, so they cancelled the order. I selected a new car, told it would be ready in around 4 week, which is a bit different to over 6 months without a confirmed delivery date. Evans Halshaw have shown no customer service at all, shown that they do not really care about the customer, and it looks like they do not even care about sales. I was ignored and lied too, even prevented short term from ordering another car. I would advise anyone thinking of buying a new care, if you want stress free avoid Evans Halshaw.”

Helpful Report

Posted 1 year ago

“If you could score a zero then that would be a more accurate review score! Absolutely appalling customer service and management that blatantly lie. To ask a customer to leave you a five star review after giving terrible customer service is a real joke. Surely it’s up to the customer to decide how many stars you should give in a review? Avoid the stress and buy your vehicle elsewhere! For a main Vauxhall dealership it’s appalling. * UPDATE* As usual just a standard response to any complaint. Pendragon customer services response (automated response) If you want to take your complaint forward then you would need to do so independently outside of the company. The details for the ADR scheme below: National Conciliation Service PO Box 6562 Rugby CV21 9QP Email: contact@nationalconciliationservice.co.uk Save yourself any stress and by your car at another dealership.Nice to see they are putting fake reviews up to hide real customers experience.”

Helpful Report

Posted 1 year ago

“If you could score a zero then that would be a more accurate review score! Absolutely appalling customer service and management that blatantly lie. To ask a customer to leave you a five star review after giving terrible customer service is a real joke. Surely it’s up to the customer to decide how many stars you should give in a review? Avoid the stress and buy your vehicle elsewhere! For a main Vauxhall dealership it’s appalling. * UPDATE* As usual just a standard response to any complaint. Pendragon customer services response: If you want to take your complaint forward then you would need to do so independently outside of the company. The details for the ADR scheme below: National Conciliation Service PO Box 6562 Rugby CV21 9QP Email: contact@nationalconciliationservice.co.uk”

Helpful Report

Posted 1 year ago

“Where do I even start with this place? It hard to believe I am about to talk about a FORD MAIN DEALER ! First of all I had to wait over a month for a courtesy car. On arrival I was told with attitude that there would be a charge for the courtesy car even though I was not informed of this beforehand. When I got in the courtesy car it was an embarrassment. The inside of it was filthy with some very questionable stains on the seats, There was no water in the screen wash (which I’m pretty sure is illegal) and there was literally just enough fuel to get home. I was told that my car needed several softwares updates and they would need my car for two days. When I came back two days later to pick my car up I was informed by service that the car was fixed. Whilst driving the car home I noticed more faults with the car (too many to list) but lets just say there was more wrong with the car than before it went in to ‘get fixed’ even though the bill was over £500 !! To add more insult to this, they had replaced a part on my car and left the old dirty part on my passenger seat and the inside of my car was filthy and full of dirt and oily hand prints everywhere. When I called them to report my car was still faulty, I was told that because I’m reporting a ‘new fault’ there will be a charge even though they had created the fault and the car was in worse condition than before it went in ! The senior service advisor I spoke to was not interested and could not care less. When I requested for service manger to call me back he responded ‘no point because he’ll only say the same as me’ ! I was eventually told TWO WEEKS later that my car needs to be rebooked in when they have the parts. Another two weeks went by and not a word from Evans Halshaw so I had to call them ! I was basically told that they had done everything they can with my car and take it somewhere else who can fix it ! Correct me if I’m mistaken but this is a Ford dealership and you’re saying you can’t fix my ford car !? So to sum up, after a bill of over £500 and weeks of lies and dealing with a bunch of amateurs, my car is worse now than before I took it to Evans Halshaw. I‘m now off to Blackpool zoo to get an orang-utan to work on my car because they’ll do a better job than these jokers. I will be telling everybody I know to never ever use Evans Halshaw !”

Helpful Report

Posted 1 year ago

“Not happy getting not very nice voicemails and emails as the price for a car we were going to get was not the price we were quoted by the salesman and because we have cancelled it because we have told them we can’t afford it we are getting upsetting emails and calls well up yours evans halshaw”

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Posted 1 year ago

“I applied for a Ford EcoSport advertised on the website for a Nil deposit. Telephone call from Salesperson advised me that Ford had ceased making this car, but that they had a few in the Showroom. Arranged appointment. When I attended at Showroom in East Kilbride I was told that they only had 1 in stock but this had a package on the car worth 650 plus deposit on 45, making a total of 695. I enquired whether they had any other cars in stock under the Motability Scheme and was advised they did not. I was told I would receive 600 from Motability if my car was in good condition, but I would have to wait until I handed the car back by which time the Ford would possibly be sold. Had I known this, I would not have travelled to the Showroom. This is the worst customer service ever. Blatant economy with the truth. I am disgusted by the whole matter and would not advise anyone to go to this Dealership.”

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Posted 1 year ago

“Enquired about a car we saw advertised on there website. They agreed to move the vehicle from one of there other dealers for £99 refundable deposit. I asked if any discount would be given for no part exchange. I got the straight answer of no. The price you see is the price you pay. I agreed to this then the next thing they were talking about were add ons, Basically so the salesman could then get more commission. I said I would think about it. The next day I hot a call from the salesman asking if I had made my mind up, I old the salesman I was looking at an identical model at another dealer as it was cheaper than the one they had. He went onto say they could price match as long as it was the same spec and was within a 40 mile radius. I replied I didn't want a price match I wanted a better price. I was told all there prices were set by head office, he couldn't do anything about this , my reply was his manager maybe could help. I spoke with the manager he told me the same thing only head office could alter the price. I asked the manager to contact head office , he said he would do this. 3 weeks later I am still waiting for an answer. I purchased a vehicle from the other dealer. So in my experience stay well clear of Evans Halshaw Grantham.”

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Posted 1 year ago

“I booked my Vauxhall vehicle for an OBD scan because there was a prior diagnosis of a fault with the Glow Plug Relay. I advised them of the prior diagnosis at the time of booking. I was advised they would have to do another OBD scan but if the pre diagnosed fault was the only problem I wouldn't be charged for the scan. I was asked to leave the vehicle for the day to give them time. No problem with me as I wasn't using the vehicle at the time. At the end of the day, I got a phone call to advise me that "they have to do further checks so could I leave the vehicle till Monday". No problem again. However, over the next 4 WEEEKS with several phone calls I was told exactly the same thing. At the end of that 4 weeks, I went to collect my vehicle as I had got fed up with waiting. On collecting, the vehicle was parked well away from the workshop with a flat battery and no signs that the vehicle had even been in the workshop let alone having had any checks done. Nothing had been done. I would like to have given a zero rating but that isn't available. Really disappointing for a major dealer.”

Helpful Report

Posted 1 year ago

“After booking an appointment to view the car at the Shiremoor branch I was met by an unhappy and uninterested salesman who was clearly not enjoying his chosen profession. We test drove the car with him sitting in the rear giving unenthusiastic one word answers to questions and comments about the car.Back in the showroom he had no interest in valuing my trade-in without me agreeing to buy the car saying it would take 40 minutes to value and would be a waste of his time if I did not want to go ahead. After my complaining about it he eventually disappeared for a good while and returned with his manager who reluctantly quoted a value on my car without even seeing it. Totally unprofessional and intimidating sales pitch that left us in total disbelief at our experience. We left and called into a Ford dealership next door Arnold Clark who were welcoming and professional, found us the same model of car,gave a very good trade in price which we accepted and bought their car.”

Helpful Report

Posted 1 year ago

Evans Halshaw is rated 2.4 based on 298 reviews