“Evan Halshaw Edinburgh. Worst experience ever with a car garage by a huge margin. Car was booked in for diagnostics due to flat Auxiliary Battery (had to wait weeks to get a slot booked in). It was delivered to Evans Halshaw on 19th June for the slot booked. It is now 5th August and it is still waiting on a technician to look at it and told it will be the end of this month. I have to phone to get any information (no updates are given). Car has now been off road for 3 months and it is going to be another 3 weeks before anyone looks at it again!!!”
“My experience with this trading platform had been incredibly stressful—I felt completely powerless. I tried everything to sort it out, but nothing worked until I got in touch with Mrs. Francesca and her team. They were responsive, patient, and incredibly knowledgeable. What really stood out was how much they seemed to care. It wasn’t just about fixing a problem; they wanted to make sure I felt supported the entire way. They exceeded my expectations, and I’m truly grateful for the outcome they helped me achieve.”
“My experience with this trading platform had been incredibly stressful—I felt completely powerless. I tried everything to sort it out, but nothing worked until I got in touch with Mrs. Francesca and her team. They were responsive, patient, and incredibly knowledgeable. What really stood out was how much they seemed to care. It wasn’t just about fixing a problem; they wanted to make sure I felt supported the entire way. They exceeded my expectations, and I’m truly grateful for the outcome they helped me achieve.”
“My experience with this trading platform had been incredibly stressful—I felt completely powerless. I tried everything to sort it out, but nothing worked until I got in touch with Mrs. Francesca and her team. They were responsive, patient, and incredibly knowledgeable. What really stood out was how much they seemed to care. It wasn’t just about fixing a problem; they wanted to make sure I felt supported the entire way. They exceeded my expectations, and I’m truly grateful for the outcome they helped me achieve.”
“They advertised a car with a total wrong engine. Never phone you back, I’ve chased them for a service history that didn’t match the mileage on the car. Stay well clear of these kids in suits. Total useless”
“Faults ongoing for 18 months. Asked them to inspect the gearbox after replacing the clutch, made out they did but never looked at it. Another clutch installed a year later..due to faults with the gearbox.
Returned the car to me with the air-conditioning blasting fumes into the car, knowing I had a very small baby.
Another fault developed within 2 weeks , said it was a suspension issue even after I insisted the noise I could hear was not suspension.
Took it to another garage, the issue is related to the brake discs.
Absolutely useless, 5 months of backwards and forwards. Managers invisible. No apology and formal complaints don't even warrant a response as far as they are concerned.
Stay away, they made my life hell and ruined what should have been a lovely time with my newborn by leaving me isolated.”
“After buying the car I discovered that I didn’t have my £99 deposit deducted from my balance.
I’ve been going around in circles. I have been asked for my bank details twice over the past few months and I havent received the refund, emails ignored after sending my bank details.
The person that sold me the car doesn’t respond, I’ve put in various complains and don’t get anywhere.
It is the worst costimer service I have ever experienced. For this reason I will never use them again when I upgrade my car.
They only seem care about the sale after that are not interested in communicating.
I would advise anything considering buying a car with them to avoid. I bought my car from the Warrington branch.
The car was also delivered days early unexpectedly when I didn’t have it taxed so it was quite stressful.
The one star is too much.”
“I reserved a car foe £99 on the 9th April, withdrew on the 11th April. I wad told that it would be refunded immediately but weeks passed and I did not receive my refund and when I tried to call them, no one was able to help me at all. To date, I still have not received my refund. DO NOT RESERVE YOUR CAR HERE!!! DO NOT TRUST!!!!”
“Poor service, made the sale and then couldn’t care less!
The van we bought second hand had a vibration at 60mph, we didn’t realise for a couple of weeks after purchase. My local Ford had to replace two tyres and found a problem with the drive shafts. Evans Halshaw fobbed it off as a standard van vibration.
It also took over three weeks to get the vehicle logbook. Despite us chasing it three times.
We were also promised that the vehicle had full service history. This is not showing on the Ford app and Gent at Evans Halshaw is now not replying to emails!
Use another dealer!”
“I wouldn't even give it 1 star! From the minute we went to buy the car, the games began. They had a £500 offer on at the time on top of the quote for your car. The salesman gave me a quote for my car without bothering to come out and look at it. He quotes £3000. We took the car we liked the look of for a test drive. When we got back we mentioned about the offer which he didn't know was on and then all of a sudden my car was worth £2500 and I could have the £500 offer on top. Another salesman then was really abrupt with us not letting us ask the questions we wanted to about if we decided we wanted to have finance. He just kept shutting us down. After purchasing a car, we have had some ongoing issue with the finance and the extended warranty and the complaints procedure doesn't work. The Business manager (Paul ) refused to read it and every time we rang they promised to sort our issues for us but nothing ever happened. Please don't buy a car from Evans Halshaw - Hull”
“I wouldn't even give it 1 star! From the minute we went to buy the car, the games began. They had a £500 offer on at the time on top of the quote for your car. The salesman gave me a quote for my car without bothering to come out and look at it. He quotes £3000. We took the car we liked the look of for a test drive. When we got back we mentioned about the offer which he didn't know was on and then all of a sudden my car was worth £2500 and I could have the £500 offer on top. Another salesman then was really abrupt with us not letting us ask the questions we wanted to about if we decided we wanted to have finance. He just kept shutting us down. After purchasing a car, we have had some ongoing issue with the finance and the extended warranty and the complaints procedure doesn't work. The Business manager (Paul ) refused to read it and every time we rang they promised to sort our issues for us but nothing ever happened. Please don't buy a car from Evans Halshaw - Hull”
“Very devious anyone with a premium guarantee check your dates they only had a year on mine then it ran out and I have with proof a 2 year one but they don't care and will not refund me I'm still paying now even though it's been cancelled definately would not recommend”
“I purchased 2 cars from the Altrincham branch got good service from the sales rep but when it came to the finance person he sold me on buying one of the cars on PCP keeping for 2 years and getting another one buthe told me the person who prints the legal pack was off till Monday but I waited then I received paperwork from the finance company and then learned the man in question had put me on a 4 year PCP and apparently he does this a lot but people don't realise at the time and the only response you get is a card with a person's email address but that process is even more useless the dealership is full of great people but this 1 man who signs you up is totally wrong 😡 so buyer beware of Evans halshaw Altrincham”
“I bought a s max . I had it less then2days faults started. I returned it for a refund . Guess what after 11 days still no refund. They keep fobbing me with excuses. And they have kept my deposit.”
“DO NOT BUY A CAR FROM THESE COWBOYS.
I bought a BMW from them that's been nothing but problems, only owned it 8 months and steering pump has gone on it £1k+ to fix, people fitting it said someone had just sprayed it all with something to stop the symptoms showing for a bit while selling it, all paint EH put on wheels is already rusting up and flaking,
Wish i never bought it.”
“Bought used car November 24th 3 weeks later problem with clutch couldn’t book us in till January 2nd when we were told master cylinder needed replacing (3 hour max job ) would update us on link we were given forward to 13th January were told work would be done and car ready to collect 15th January 4pm rescheduled our day to collect. En route phoned dealership to be told technician didn’t come in so not done. Called at dealership to enquire when it might be done only to be told they were closing on th 31st and couldnt guarantee it would be done at all. Avoid all evans halshaw dealerships as if they are closed you will be left high and dry as we were”
