Name: Evans Halshaw
Rating: 2.30

“We will never buy from an Evans halshaw dealership again!! We paid £25 k for a 3 year old vehicle with their 3 month peace of mind warranty. 80 days in and the engine failed. Ok no problem - until we tried to claim !! What a nightmare. LIES after lies from multiple dealers that their warranty only covers £500 or 3000 miles when it clearly states it covers alot more online. After a week of lies and hassle we threatened court action and eventually got the dealership to agree paying. Our car is currently stuck in a ford dealership awaiting payment and Evans halshaw are not making life easy . No apologies No courtesy car offered Never ever again. Shame on this company,you have been warned !!!”

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Posted 7 months ago

“Bought a van online from these crooks in August. Within ten days, the vehicle developed a major fault. The warranty is third-party, and you’re expected to arrange and find a local dealer willing to work with the warranty company. Most local mechanics refuse to work with insurance and expect you to pay upfront and then get reimbursed. Additionally, the hourly rate covered by the warranty doesn’t match the rates charged by most mechanics, meaning you’ll still end up paying for part of the repairs – even under their standard 3-month warranty. This is why we returned the van to E&H for repairs. It’s now December, and the van has been returned with the same fault three times. In the five months since purchase, I’ve only had use of the van for about three weeks. I’ve now decided I’ve had enough and no longer want the vehicle, as it’s clearly not fit for purpose. However, I’ve been told I’ll be penalised £571 due to mileage driven by my employee in the short time we had the van. Most of that mileage was clocked up driving the van back to their depot – we’ve only driven about 1,000 miles ourselves. The sales lead is always apologetic, but words mean nothing without action. We’ve had to constantly chase for updates, being promised we are a priority, only to hear nothing for weeks unless we initiate contact. When we do, we’re told the sales leader is either on holiday or in a “meeting”. On Fridays, you’ll get an email claiming a staff member is looking into it, but by Monday, that staff member will have no information and say nothing can be done until the sales leader returns. It’s a never-ending cycle of passing the buck. As a result, I’m now vanless and out of pocket. Avoid this company at all costs, especially if you’re a small business owner. Not only will they cost you financially, but they’ll also cause an enormous amount of stress and waste your time – all for what should be a straightforward process of buying a vehicle.”

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Posted 7 months ago

“I am writing to formally address the persistent issues and unsatisfactory service received following my recent purchase of a Vauxhall Insignia Diesel Grand Sport 1.5 Turbo D Ultimate Nav (Pepperoncino Red) YE21 KHJ from the Wolverhampton Evans Halshaw dealership. Summary of Events: Purchase Details: I located this vehicle online in mid-March 2024 and visited the Wolverhampton dealership on March 30, 2024, to view and test drive the car. During this visit, I agreed to trade in my car, finalized the purchase, and confirmed that a full service and MOT would be completed before collection the following week. Collection and Immediate Concerns: I collected the car on April 6, 2024, as scheduled, with dealership staff assuring me that the agreed service and MOT had been completed. However, the dealership only provided a 3-month warranty, despite the vehicle being just three years old. I raised this with staff members (Alex Woolley and Mark Gregory), but my concerns were dismissed. Major Breakdown and Subsequent Issues: Five months later, on August 23, 2024, the vehicle’s oil pressure warning light activated on the motorway. I had to stop immediately, and the car was towed to my trusted Geddington Service Station. A full service was conducted to identify the problem, but the issue persisted. I then had the car towed to Forrest Gate Vauxhall dealership in Corby, where a possible engine seizure was diagnosed. Wolverhampton Contact Attempts and Escalation: I began contacting the Wolverhampton dealership on October 5, 2024. Despite multiple follow-ups on October 8 and October 11, my inquiries were repeatedly ignored or deferred. During this time, Carl from the Corby dealership attempted to contact the Wolverhampton service department for records but was dismissed without resolution. Misleading Service Records and Warranty Discrepancies: On October 22, 2024, I finally obtained the service documents. However, they revealed only a mechanical inspection, not the full service I was assured of. Additionally, Vauxhall customer care informed me of two outstanding recalls on the vehicle (a heat shield recall from November 2022 and an oil pressure software update from July 2022). Neither of these recalls were addressed before the sale, and I was not informed of them at purchase. Impact and Unresolved Issues: The unresolved service and communication issues have left me without a functional vehicle and forced to bear the cost of a hire car to continue working. Despite repeatedly reaching out to Steve Harris, Chris Hewlett, and other Wolverhampton staff, I have been met with delays, incomplete information, and dismissal of my warranty rights. Additionally, Wolverhampton’s oversight in selling a vehicle with two critical recalls has likely contributed to the engine issues, putting my safety and investment at risk. Request for Resolution: Given the circumstances, I request immediate action to: Cover the cost of necessary repairs or contribute towards the replacement of the engine. Provide compensation for the incurred rental car expenses due to Wolverhampton’s service failure. Offer a full-service record and warranty re-evaluation to ensure that the vehicle meets all Vauxhall standards. If this matter is not addressed promptly, I will escalate this matter Legally. Mr Paul Pratt”

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Posted 7 months ago

“Awful experience. We bought our car with Evans Halswhaw in January 2023. We decided to leave the UK on August 24. When we wanted to sell our car to an online retailer, we were told that the mileage in previous years did not match, suggesting that it had been manipulated by whoever sold it to us. In that condition, nobody would buy our car. We got in touch with Evans Halshaw and they made things extremely difficult for us. They did not want to assume any responsibility and told us to contact the DVLA. Only after insisting many times (with only 3 days to leave the country), they accepted to buy our car back We got less money than from the online buyers. We did not receive any compensation nor an explanation or an apology, beyond saying that 'it must have been a typo'. To add salt to the injury, they took a week to transfer us the money. And when we were out of the UK, we had to write a letter to the DVLA to let them know of the change of ownership, wasting more of our time. An awful experience.”

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Posted 7 months ago

“Warning ⚠️ avoid this cowboy outfit at any cost .bought a. At from evanshalshaw Chorley ford .with in 3 days engine light canme on after hundreds of call email manage to book my car in to local jct 600 .came up with major fault estimate repair cost £1732 .now they saying 3 months warranty only cover £500 pounds.i m out of pocket £1232.they tried to avoid my calls and email.shocking service .will take this to FOC And trading standard.disgraceful.they are con artists.be aware”

Evans Halshaw 1 star review on 29th November 2024

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Posted 7 months ago

“TERRIBLE COMPANY Don’t touch Took a deposit of 500 for a car and sold It to someone else have to fight for the deposit back Do not buy from them !!!!”

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Posted 8 months ago

“Evan halshaw Warrington Well where do I start. This is an honest and accurate review I can’t believe this is happening to me to be honest but ok this is what happened Car number 1 was purchased in January 2024 from Evan’s halshaw Warrington it’s wass a Vauxhall Astra diesal. When I received the car it was leaking exhaust fumes inside the vehicle from a dpf filter that must have been fitted and aligned incorrectly , even though the car had a fresh mot and the dpf filter check was part of the mot so they obviously didn’t do it . Long story short it took 6 months for them to take the car back they only did so because I like today left a honest review online mentioning their manager s name Gavin as being the culprit that simply refused to take the car back I also got the ombudsman involved Even though I had the evidence ( a full diagnostic report stating the fault) and the fact that me and my young family could have DIED through carbon monoxide poisoning. At first Gavin tried telling me that the car had now depreciated and he was unable to refund my £2000 pounds deposit and it would now work out a lot less and I could use that as a deposit onto a new car. At this point I was so desperate to get the issue resolved that I agreed. It was only when a guy from my finance company had him on the phone for 2 hours explaining the law to him that I had a full unwind and my money back after 6 months of of stress, nearly losing my job because of no transport and it actually made me feel quite ill in the end . Anyway the issue was being rectified and I was relieved . Instead of refunding me directly gavin suggested the deposit went on a new car with these guys to be honest I just wanted a car and end to the matter so against my better judgment I agreed .and also he asked can I do him a small favour and remove the review witch I did Car number 2 a Vauxhall Astra and diesel After 6 weeks a engine management light appeared so after the last experience with Evan’s halshaw Warrington I made sure i let everyone know ( finance company and Evan’s halshaw Warrington in writing (emails) as I know I needed to cover myself because these guys would definitely try it on . It was booked into Evan’s halshaw cardiff and they did a full diagnostic report which stated an adblue system fault. They said that they had turned the engine management light off and road tested it and it seemed ok but if the fault reoccurred then they would have to replace the adblue tank and injectors. Ok I took the car and 2 weeks later the fault reappeared I then had to wait another 3 weeks to book it back into Evan’s halshaw Cardiff who confirmed it was adblue system fault again When it went in I was phoned in the afternoon to be told by Evan’s halshaw Cardiff that Warrington had refused to pay for the repair and it would cost me £4000 I obviously refused to pay and was told to pick the car up unrepaired . Which I did and it went into limp mode on the way home . It is now undriveable and outside my house I phoned Gavin and asked him to sort this out as consumer law states that within 6 months the dealer is responsible for the fault and as it was a failed repair they are still responsible.and this fault was identified within 2 months of purchase I did speak with him and he said he would look into and phone me back but he didn’t he emailed me and said he’s not paying I’m quite shocked Gavin someone on your position fails to understand the law. So iv now passed it on to my finance company who are fully supportive by the way and have confirmed that I have the evidence and the law on my side as you are fully aware. I am now in limbo paying for a car I can’t use while my finance company waits for response of this man I know this will get sorted in the end because we live in a country with laws against this behaviour PLEASE BEWARE because honestly if your car breaks they will try anything to get out of paying for it. They will also try to sell you an extra warranty that they can change the terms and conditions of at will . They used this as an excuse because I refused to purchase it . Anthony Isaac”

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Posted 8 months ago

“Avoid this company at all costs - they are just a ‘cowboy’ outfit! They do not respond to phone calls or emails and I’m still waiting for a warranty replacement for a faulty fuel filter - after three months! Since buying the car in June 2024 I’ve had to spend nearly £1300 on essential repairs, the cause of which should have been checked prior to offering the car for sale. This business is verging on criminality.”

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Posted 8 months ago

“Sale man was great untill I paid in full . Then he started avoiding me and started telling lies . About deliver times and dates . Which I found really frustrating and pointless. It cost me a lot of money to take time off work . Also cancel a AA car check so for this reason I am not happy with the service. No compensation offered and no apology.”

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Posted 8 months ago

“My recently purchased used (just 3 years old) Kia Niro for £16400.00 was delivered on the date and time stated. Great. Clearly hadnt been cleaned or checked since the photos had been taken for selling the vehicle 6/7 weeks ago. Also had been driven to me with one of the tyres on a tyre pressure of 10! 3 days later the same tyre has lost pressure again. I have rung Ford Preston but they are clearly not interested. For my own safety and that of any passengers i have decided to purchase a new one and another one for the other side to replace a tyre make that i have never heard of so that now i am safe in the knowledge that i have 4 safe tyres all of the same premiere name. Reading the rest of the reviews i am lucky this is my only problem but then again i haven't had the car long. Should have listened to my Dad as he has always said never to buy a car from Evans Halshaw.”

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Posted 8 months ago

“I have a motorbilty car I phoned up .Monday to say I had a problem with the car she said bring it in Thursday I said if I do and you have to keep the car could I have a courtesy car she said we have none I said I'm going away the weekend I need a car or I would have to cancel she said can't do nothing else she saidphone breakdown lucky for me my car was fine but no thanks to the receptionist very poor customer service”

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Posted 9 months ago

“Finally managed to book in my Astra for AirCon diagnostic after spending two hours ringing with no-one answering the phone - Bedford branch. When I contacted them a week later with an enquiry I was treated like an inconvenience and as I had not been a regular customer they didn’t’t know how I had managed to get my car booked in as they were not taking on new customers. So rude, for no reason. Cancelled my booking and took my business elsewhere. Typical main dealership with typical rude staff that can’t be bothered.”

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Posted 9 months ago

“Do not buy from Evans Halshaw! i bought a BMW 3 series from them two months ago, firstly they lied about the service history it turns out the car has lost history and only ones they can get for it are digital which is only one service, one service on a 2018 BMW for £13995, what did Evans Halshaw do when they got the car in and realised its only had one service in 6 years and it was only a minor service? oh they gave it another minor service. The wipers all round were original and smudged the windows to the point in heavy rain you just couldn't see anything, car came with only one mat that isn't for a BMW so gets stuck up agaisn't the gas pedal, car was clearly touched up with a pen before sale as the bonnet magically developed tons of stone chips on the bumper and bonnet that wasn't there on sale but somehow appeared within 2 weeks which of course must have been me driving it on short trips to shop and back, timing chain has a slight rattle which my mechanic thinks is down to a tensioner starting to go. I rejected the vehicle but Evans Halshaw agreed to give the vehicle a full major service as well as pay for a new wiper kit and stone chip repairs and also to diagnose the rattle while in the workshop, they diagnosed the rattle as a simple fix but can't recall the part name but the rattle has gone away so i'm confident they fixed it however when servicing the car the mechanics snapped 3 out of 4 lugs on the engine covers and ECU cover so they just flap around under the bonnet, as well as this i didn't authorise anyone to drive my car or "test drive it" which they did! my dash cam recorded the valet team driving my car around the car park 3 times pipping the horn and ragging it in sport mode showing off, mechanics also ragged my car in and out the workshop and even left my radio on with ignition off and changed radio station to one he liked and put volume up while he worked on it before yet again without my permission going under my dashboard to unplug my dash cam after realising it was recording, to think this is how they treat peoples cars while in their care is disgusting, after telling as many mates as possible about this so they don't use Evans Halshaw one of them told me he bought a Focus a year ago from them that developed a gearbox issue from day one and they took the car back to Blackpool where his tracker picked up multiple trips to chippies and supermarkets while in their care. So you've been warned! not only do the salesman have zero clue about the car your looking at but do no checks on it and just tell you when they think you need to hear so you buy it and oh treat your car like its their own”

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Posted 9 months ago

“Sold a faulty car. Disgraceful. We traveled 2 hours to this dealer, to buy a Toyota Rav 4 from the Coatbridge branch of Evan Halshaws resently. Firstly the engine cover was missing. We also noted that the coolant level was low, so we asked for this to be topped up. The salesman was insisting that we bought the extended warranty, I wonder why? We checked the fluid level when we got home and it had dropped again, this kept happening. We looked up this issue on the internet and it indicated a problem with the cylinder head gasket. We told the sales manager at the dealership that we were rejecting the vehicle and wanted a full refund. They insisted on repairing the problem, but we refused. They wanted us to drive the vehicle back to Coatbridge, 2 hours away, we refused. Eventually after multiple phone calls, by ourselves a low loader was arranged to collect the car. On every occasion we have had to phone, as no one phoned back, as promised. The communication at this branch is abysmal. Infact , non existent . The manager was useless. He should lead his staff by example, and didn’t, there are training needs here. There are clearly issues at this branch, with complacent, incompetent staff, who have no idea how to attend to customers professionally. Also i have serious concerns about your service department, who can’t even identify mechanical faults with the cars for sale on the forecourt. The higher management need to address training requirements at this branch, or employ new professional, motivated and honest staff. ABSOLUTELY SHOCKING. I advise you never to buy from this branch at Coatbridge. Glasgow.”

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Posted 10 months ago

“We bought a BMW X1 from your Coatbridge Branch and we have been plagued with problems ever since. We have owned the car 8 weeks and 6 of those it has been in 2 different garages. Your customer care policies are laughable. We will be taking the evidence compiled higher. The car is still in a garage awaiting instructions from Evans Halshaw. Overall we would never purchase a car from Evans Halshaw ever again. We are totally dissatisfied. We are currently in discussions with Trading Standards. If a member of Evans Halshaw are reading this, then please have the decency to contact us to discuss this absolute stressful mess you have caused our family.”

Helpful Report

Posted 10 months ago

“Test drove a car on Saturday 20th July, informed the salesman at Wolverhampton site that the front parking sensors had a fault on the display. We bought the car on the understanding that the fault would be rectified. Collected the car on Friday 26th July. Informed that the sensor issue had now been sorted. Locking wheel nut, and trye inflation kit missing. Went 500yds down the road, and hey presto the fault on parking sensors came on again. Saturday 27th July, spoke to Steve (Manager). He told us to go to VW and get a replacement locking wheel nut (not our job but we went). VW dont do them, we were informed that they had ordered one on a 48 hour delivery. (22nd August still no locking wheel nut). Car was booked in on 29th July for parking sensors, collected cat 30th all working. The attitude of the new car salesman was very unprofessional. It has been a shambles from start to finish you can never get to speak to anyone. I did order a replacement locking wheel nut off ebay, and it came within 2 days. Never buy a car from these people.”

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Posted 10 months ago

“Sunderland Evans Halshaw.put my 3 year old micra in for first MOT,i was told that brake pads and DISCS needed changing as the discs were LIPPED and pads were 95% worn,£305. there were no warning lights on dashboard and no squeeling of brakes when used, i got AA to check, they told me only new pads will be require when next serviced in 2 months time,”

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Posted 10 months ago

“I purchased a car online , with a 3 month warranty . V5 didn't arrive , had to chase it twice . Charged me for petrol they didnt put in. Car was delivered with a broken spring ( which they said was 'wear and tear') , a rotten exhaust which fell apart after a week (which they said 'wasn't covered' ),although salesman had told me it would be years before the exhaust needed replaced , and seized rear brake adjusters which they just didn't reply about. In the end my emails were ignored after being told the above . Seems the car probably wasn't inspected by them at all before it was sold . Dangerous! (Suspension and brake issues). Avoid !”

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Posted 11 months ago

“Very poor service, no access to speak to anyone. Complaints department stonewall customers, very dismissive attitude towards a real compliant. I purchased a Peugeot 3008 in January, had an adblue fault dash warning in the 3 month warranty period, Plymouth branch reset the fault code. They made an appointment with the local Peugeot Plymouth centre, unfortunately a family member was taken into hospital. So I could not attend it. The assured me that they would rebook. After this the branch was closed down. The fault reoccurred, I contacted Evans Hawshaw, as above they have no record of the issue. So in conclusion I’m nearly £2000 out of pocket. Think very carefully about purchasing any car from them. I spent £16000 on a car that should have been fit for use, now 2 grand later I’m still worrying this car will breakdown again.”

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Posted 11 months ago

“Nothing but a bunch of liars its no wonder they don't record phone calls they have with customers, make them put everything in email or record your phone calls because they'll deny ever saying anything and the complaints team which is just a manager at the branch your complaining about will just take their word over yours. I bought a car from them a few weeks ago, i was messed around constantly and advised to come down and view the car just to turn up and be told the car isn't ready and i was lying about someone telling me to come down which makes a ton of sense! i was told the car had full service history and was well looked after, car has had 1 service in 7 years and all they did was perform a minor service on it prior to sale which i wouldn't even class as a service but lets say 2, apparently 2 is now full service history. I put in a complaint and it was just sent to the same people who have been lying and not communicating with me so i don't even need to say how the complaint went, car also didn't have a spare tyre or jack kit and no mats or parcel shelf, i got offered a service and parcel shelf as a good will gesture for being ripped off £2500 because their staff lied but of course they denied it, sales team also broke data protection by sending me documents with private info on like the price they paid for it off the previous owner and also bank details of a company they use. Still waiting for my service to be booked and my parcel shelf, getting very close to just driving it back and leaving it there for a refund, communication has been terrible and simple issues could have been fixed within days if they actually knew what they was doing, tried to push me into buying a warranty and claiming they dont make money off it which is another lie, also told me when i said no i was basically silly as their 3 month warranty only covers up to £500 etc when i know consumer rights covers act covers anything for same amount of time as their warranty as long as you can prove the fault is a progressive fault and couldn't have been caused by you driving it for x amount of miles and the warranty is a rip off anyway, they just resell it and are very smart with how they choose which parts are covered and which are not. Once my service is done and parcel shelf i will never buy another car off them again, it takes so much effort to get a simple reply and its always 'give us x amount of days' so you do then they say 'no i told you a week not x amount of days' but in the end you just get fed up of them, i made it clear i want a major service considering the car is almost on 61k miles and its last full service was done at 29k miles but i don't doubt for a second they'll try doing a minor service on it not realising my mechanic will be taking all plastic covers off to see what's actually been changed afterwards and if they have then we'll be going back again and again until they get bored or force me to reject the car and cost them money, also forgot to mention i was told the car had paint work consisting of bumpers being resprayed and alloys being touched up, if these bumpers have been resprayed i'd be concerned considering its got chips and scruffs on it so yet another lie and also told alloys were stripped and repainted and not just touched up when its clear they've only been touched up with a pen off Ebay as they look a mess on two of the alloys, wont name names but this 'salesman' telling me FSH and the car had paintwork etc done needs sacking, wouldn't trust him to sell me a 50p lollipop let alone a car.”

Helpful Report

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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