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EVERPRESENT Reviews

4.6 Rating 2,065 Reviews

89 %

of reviewers recommend EVERPRESENT

Company Reviews

Product Reviews

4.6

Based on 2,065 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 2nd February 2024

EVERPRESENT 5 star review on 19th January 2024

EVERPRESENT 5 star review on 25th December 2023

EVERPRESENT 5 star review on 14th September 2023

EVERPRESENT 5 star review on 16th September 2021

EVERPRESENT 5 star review on 30th July 2021

EVERPRESENT 5 star review on 1st July 2021

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent away five tapes to be transferred to digital but only 4 worked while the last one was in fast forward mode with no sound. Very difficult to find customer service as I left numerous messages and e-mails before reaching a live person. They said tape was corrupted and that was the best they could do. Why copy a corrupted tape with no sound and in fast forward mode and charge the client? Thought about asking for a refund but am so tired of their lack of responsiveness.”

(Mail In) - Posted 1 year ago

“Was expecting better sound and noise reduction on transfer of music cassettes to CD's.Was pointed to your service as capable of improving sound and noise reduction.Very disappointed.”

(Mail In) - Posted 1 year ago

“I thought you could make the dvd come out better than it did I showed the dvd to my daughter & she took pictures with her cell phone & was able to brighten up the dark pictures with her phone I thought you could brighten up the dark sections in your lab”

(MA - Shrewsbury) - Posted 2 years ago

Hi Paul, Thanks for your feedback! EverPresent does have an image enhancement editing service. Our design team can spend some extra time touching up photos that may be underexposed. We would love to have you give this a try on your next project - you can benefit from this addtional service!

Posted 2 years ago

“I thought that with modern scanning equipment the scans would at least capture the quality of the original photo. The fuzziness introduced by the scan gave the digital photos a drab look. I had to reedit all scans with windows software, first to give clarity - since I was editing I made other adjustments like lighting and an occasional crop. I got pretty fast at this, as I did not try to get the best possible edit or create art. You might consider a quick-edit service along these lines at a reasonable price. James Burger”

(NY - Chelsea/NYC) - Posted 2 years ago

Hi James Thanks for your feedback and it looks like you could benefit from our Advanced Image Retouching program where our team can spend a bit more time on the photos for clients who want advanced photo edits. We will reach out to you today to talk to you more about this service that we can provide! Thank you!

Posted 2 years ago

“2nd disk still has sync problems and more static. My copies I made with VidBox looks much better. I've chalked this up as a bad experience.”

(Mail In) - Posted 2 years ago

Hi Robert, thanks for your note. It looks like EverPresent reached out to correct this issue and sent you a new complimentary DVD. It seems that there might be an issue with the player. Thanks for reviewing the file on the digital link that we provided, glad that the videotape transfer was a success!

Posted 2 years ago

“Disappointed with the results and service.”

(Mail In) - Posted 2 years ago

Hi Brian, we are sorry to that are you disappointed in your (1) VHS transfer project. A member of our Client Success department will reach out to see if there is anything we can do for you. We will have our team check your digital files and review your quality letter to see if there were any issues with your original recording. Thanks for your feedback and we will be in touch soon!

Posted 2 years ago

“Mediocre resolution and crooked photos. Quality is not worth the cost.”

(Mail In) - Posted 2 years ago

Hi Scott, thanks for your message. At EverPresent we pride ourselves on delivering quality results and scan photos at a high resolution of 600 dpi. We reviewed your online archive and could not identify any crooked photos. A member of our Client Services will reach out to you shortly to see if we can better serve you with this matter. Best, The EverPresent team

Posted 2 years ago

“I was impressed by the interchange with the Everpresent people, especially Jamie. All seemed well until the films that I had sent were returned to me. The first problem was that the USB memory stick was not in fat32 format. This, I admit, was my problem. My TV happens to require this and I did not inform you of that. The second and more serious problem is after copying the files to a fat32 USB memory stick, when attempting to view the files, two error messages show up on my TV: "Unsupported audio format" and "Unsupported video format." I sent a request to Jamie indicating this problem and asked for help in identifying the proper formats but have heard nothing back.”

(Mail In) - Posted 2 years ago

“Cost was high and the required form was over-complicates for the scanning of just a few (12) photos. The formal / long form makes sense for a large project, but there should be a faster way for simple/straightforward projects. Time to complete the project was long, and I had to call twice to get updates on project status. I had missed an update in my mail(as it went to junk mail) and my first call went unreturned for a week. The explanation for not returning the call was essentially: “Didn’t you get our mail?” Better customer service would be to return the call even if the mail was sent.”

(MA - Newton Headquarters) - Posted 2 years ago

“I received my project in the specified time. One of the files I have not been able to save on my own flash drives. They did try to split the file for me as it was large and it still was not accessible. I really was not happy with the customer service I received for my issues so I gave up! :(”

(MA - Newton Headquarters) - Posted 2 years ago

Thanks for following up and we are sorry to hear that you are still having trouble with this file. We checked on our end, and are able to download all files. You also have full access on the USB drive that we supplied to you. . Question: All of the other files you had no issue transferring? I ask because file #1 is larger than any of the 3 splits for file 3. So if that file # 1 is downloading fine, and the smaller files for file #3 transferring isn't happening still, that seems very odd. Does the computer that you are using have enough space on it to hold more files? A USB to computer direct connection shouldn't be a problem size-wise. Please let us know if there is another computer or device that you try the files on? Please reach out to info@everpresent.com and we can still help you resolve this issue. The management team

Posted 2 years ago

“I had a disk from 2003 that I was trying to retrieve pictures from. I could see most of them, but the computer I was using didn’t have a drive, and the combination of an older laptop and an external drive was making for slow going. Upon submitting it to EverPresent, I was told there was nothing on the disk. Upon receiving the disk back, I could still see and access the photos, albeit slowly. It seems that a company in this business would have been able to at least do what I was able to myself.”

(ME - Portland) - Posted 2 years ago

Hi Carol, Thanks for your email, It looks like you are lucky to have a much older MacBook that can still read the discs! We transfer many DVDs/CDS and gave this one our best shot. As this particular one was unsuccessful , we did not charge you for this transfer . We hope to work with you again on another project! Have a great day! The EverPresent Team

Posted 2 years ago

“Not for Pros.”

(MA - Newton Headquarters) - Posted 2 years ago

Hi Douglas Thanks for your feedback. We strive to deliver excellent service and to preserve family memories for ease of sharing. It looks EverPresent was not the right fit for your specific professional project requirements. A manager responded right away and offered you a refund for the inconvenience. We hope to work with you again when you have any personal family projects. Have a great day!

Posted 2 years ago

“I was a little disappointed when nothing was salvaged from the tape I submitted. I was led to believe that there was something retrieved, however minute. I asked for a partial refund and was denied. I have to give a 2 rating because of this. It would have been a five had a refund been considered.”

(NJ - Montclair) - Posted 2 years ago

“I had to use Everpresent to convert my sound film movies, since Legacy Box/Southtree could not convert the sound. Quality was as good as expected, but price was really high! $.40/foot. I also had one reel where the sound was bad. I think they shouldn't have converted that one.”

(Mail In) - Posted 2 years ago

“I would not use Everpresent again or recommend the service. It was very challenging to get someone on the phone to discuss the project. It was very expensive for what you get. I cannot easily download the files from the cloud.”

(Mail In) - Posted 2 years ago

Hi Leslie, Thanks for choosing EverPresent to digitize your precious family memories. The project was very large and consisted of thousands of slides that were flawlessly scanned, all performed on a professional scanner. Each scan was cleaned and retouched professionally. EverPresent did the work as requested, and on time, and for the price range originally estimated. We also uploaded files to USB drive - where you can have direct access to your newly organized archive right away without having to download the images. EverPresent support team also responded right away to resend you a link to the website to help you troubleshoot the cloud site. If there is any more further support we can provide - please reach out to info@everpresent.com. Thanks for choosing EverPresent.

Posted 2 years ago

“Links to photos do not work. Cannot get a person on the phone to fix”

(NJ - Highland Park) - Posted 2 years ago

Hi Anthony, Thanks for your message and we are sorry that you were having trouble reaching us. The good news is that your photos are safe and backed up on your USB and that is working properly. We do have a support page for these types of requests and we have reset the link for you and you now have online access. Enjoy your new memories and we look forward to working with you again!

Posted 2 years ago

“The digital transfer of my 16mm film showed significant dirt...especially at the beginning and the end of the transfer. This means the film was not professionally cleaned before transfer.....unforgivaeable. They also had to redo the transfer because the audio track was not included although I was charged fo it. For the $400 plus dollars I was charged the job rendered was unsatisfactory.”

(Mail In) - Posted 3 years ago

“Very nice people with great personalities. Product is way too expensive, and takes way too long. Thank you - Kathy Joyce”

(MA - Newton Headquarters) - Posted 3 years ago

“The final quality of the product was fine. However, it was virtually impossible to get information about the status as they did the job. Numerous phone calls, no responses other than canned e-mails.”

(NJ - Highland Park) - Posted 3 years ago

“Brought VHS tapes of a band to be digitized. Had to be redone because audio and video did not match. Had to travel 90 minutes round-trip to pick up second attempt after I called looking for it. Nobody notified me that they were ready and at the pick up spot. I would’ve preferred that they mailed them to me because it was their mistake. Also the titles had mistakes. After picking them up and reviewing them, they fixed the original problem but the titles were Still incorrect.. also one of the DVDs had two segments with titles. They had the wrong segment attached to the wrong title. Had to have them redone again and I insisted they mailed them to me which they did. When calling them with these problems, you get a voicemail. After leaving the voicemail, apparently they corrected or attempted to correct problems but never notified me when they were done. Their lack of communication is very unprofessional and their failure to review their work is lazy. I would not recommend this company to anyone.”

(NH/MA - Salem) - Posted 3 years ago

Hello Christine, Thanks your feedback and my apologies that your experience was not as smooth as it should have been. We stand by the quality of work, and if we do make mistakes, we always try to fix them right away. It sounds like we could have done better here and as a manager, I will reply to you privately to see if I can personally help you or if you want to provide any additional details that I can help resolve. - Jody Sr Consultant, EverPresent

Posted 3 years ago

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EVERPRESENT is rated 4.6 based on 2,065 reviews