“My experience was not that great to be honest. We had a big order (over 40 tapes) which translates to a lot of money. I felt like Everpresent didn’t care that we were investing in this for our family. We were not offered any discounts or anything like other companies do. I wanted to support a local Massachusetts company as that’s where I grew up, but I am disappointed in my experience.
There were so many extra fees for titling of files and DVD’s. We opted not to add these on. I have been going through and manually changing the names of the files. It’s a little ridiculous that it isn’t included to be honest. They have to title the files anyways with “Video Memories XX”. Other companies include titling in all orders.
Additionally, communication was not good. They claim to have a representative for you, but every time I called or had to do something...it was a different person on the phone.
We found 40 more tapes after our initial order and chose to go with a national company instead. They were priced much better and we were able to add on a DVD to that order for only $80. Whereas, Everpresent was asking for hundreds of more dollars for a DVD Set (for an order of our size...over $300). That is part of the reason we didn’t return. Yes, I still would like DVDs of those digital files from my Everpresent order, but it’s crazy to ask for hundreds of dollars when your competitor is only asking for $80 regardless of how many tapes are being transferred. You might be competitively priced for a small order, but not for an order of 40 tapes. I regret placing the order with Everpresent and wish I would have gone with the other company initially.”
Hello,
Thanks for your feedback and at EverPresent we are very transparent with our pricing. It seems that there must have been a different package that we could have suggested given your extra copy requirements. It sounds like we could have done a better job helping you choose the best fit for you. We do have different levels of pricing and are happy to offer clarity where there is a price comparison when other vendors may not. Please let us know if there is anything else we can do better! EverPresent
“How to do my DVDs twice first time they never put the sound on the DVDs it took way too long to get them back Then they charge me an additional $40 I would not recommend it to anybody else”
Hello,
Thanks for feedback, I would like to learn more about how we could have done better with your DVD project, I am sorry that it did not meet your expectations. I will reach out to see if we can help fix this! Jody EverPresent
“My 1ST disc last year was great This years was 2nd rate. No editing- lots of between tapes snow- Was going to order more but? After I received mine my husband's came though fine. I would not recommend You.”
“The people I dealt with at Everpresent were all very pleasant, but unfortunately the quality of the transfer they performed was below what I was looking for. An Email to Everpresent about this was not responded to. I took my video to a different service, which turned out to be better quality, faster, and less expensive.”
“The sales people know nothing about the Technical process and we're not really very helpful when there were problems tapes. And sometimes they never got back to me after I left messages. I will go to Costco first.”
Hello Dick,
Thanks for your feedback. We just resent the link to your email for very easy access. Please let us know if you need anything else.
Best,
The EverPresent Team
“Staff was pleasant and professional; however, the estimate given for time and expense were far from reality. The original estimate for my project was $1,500; final cost was over $2,400. We were promised final delivery in 1 - 2 additional weeks; in reality is was another month. To be fair, Everpresent sent a note asking whether we wanted to proceed once they realized the original estimate wouldn't hold. But by then, we had already paid $700 and had lost several weeks.”
Thanks for your email and for your feedback. When working with fragile items and precious memories, we want to make sure that we get it right and handle these items with care. We will be reaching out to you directly to see if there is anything we can do to help out with another project.
Best,
The EverPresent Team
“They were very professional and made process of getting materials to them easy- my only concern was the audio reel to reel I brought them was put on a thumb drive and you can not hear a thing. I figured if they couldn’t get even a low quality recording they would have told me and just returned it to me and not charged me for something I can’t hear.”
Hi Christina,
Thanks for your note, it sounds like something might be wrong with the device that you are listening on. We will reach out to try and help correct the audio level issue.
Best
EverPresent
Posted 6 years ago
Hello Christina,
When transferring old media, the digitizing only comes out as good as the original material. You did receive a Quality Letter with your order that mentions that the original old reel to reel recording was of very low quality. Unfortunately, there is no way for us to preview or screen content - we do have to do the work to hear the results. We are glad that your other film reels came out well!
We look forward to helping you out again with any other projects.
Best
EverPresent
“I was extremely disappointed with how long it took for
Everpresent to finish my project. The pitch was that my slides would be picked up within the week, and returned the following week. Instead, it took nearly two months, and many many weeks after I had been charged for the full amount. I would not recommend the service to anyone.”
Hello Andrea,
Thanks for your email, this level of service is not what you should expect. We strive for excellent communication and make every attempt for projects to return in a timely manner at EverPresent. We are very sorry to hear this and will be reaching out to you directly.
Best
EverPresent
“For audio transfer of reel to reel tapes to digital format they were not great.
They don't seem to listen as they go so if something starts at one speed and later in the tape it is at another speed they don't catch it. Had to have tapes redone and they still weren't right. I gave up. I wish they would let you sit down with the tech so you can really explain to the person doing the transfer.”
“The 65 year old 35 mm film I gave the company to digitize was, they explained, mold damaged. That was certainly beyond their control. But they digitized much of the film anyway, producing a drive which was 80% incomprehensible imagery. I had to scroll through junk to find the little that could be salvaged. Why didn't someone edit out the useless imagery?”
“I understand the evaluation of the 78 record, but was very disappointed in the outcome. I sent it to a friend who has a music studio and he got a better result.”
“I’m feeling that the person who did my order was overwhelmed because of the Holiday season. The tapes were labeled and I thought pretty easy to put together. There is a section on the disc that is just black and muffled noises.(Camera on with lens cap on.) That should have been picked up in final inspection of the disc and removed. What I paid for this, I’m very disappointed. I just can’t recommend this company to my friends and family.”
“It is very hard to change between videos. You can hardly see which one is highlighted. My elderly mother can’t even watch them because of this. I have a hard time myself. Disappointed”
Thanks for your feedback Maurine and we are very sorry to hear that you are not pleased with your project. We did try to reach out after your project was completed in January to ensure client satisfaction, but you were not available and we left a voicemail. It sounds like perhaps there are some technical issues we could help sort out so you and your mother are able to view the files more easily. Please expect a call in the next 24 hours so we can help identify the quality issue.
“I have done at least five projects starting with Play it again when in the electronic industrial yard until last November at Everpresent. Four were great , last one I ended up withdrawing from Everpresent. Check with your Newton staff for the reason why. I ended up with a snap drive which provided five files all of which appear to be the same.”
