“My review would not be a good one. I was first quoted one price, shipped the material that they said I would have back in time for Christmas, needless to say The price I was quoted and the price I paid was almost doubled. I did not get the items for Christmas rather February. They did not make any suggestions as in regards to music to personalize it.”
“I wish that, before 2 cd’s and one thumb drive were recorded, that someone would have called me to tell me how poor the quality of what was on my cassette
I paid $70.00 and NOTHING is worth listening to”
William, thank your for your note. We were disappointed with this recording as well. With your order, we included a Quality Letter letting you know that about these issues. Unfortunately the original audio recording was quite poor - and was then compounded by level-five deterioration. To get what we got out of this footage took a significant effort by our team, including complimentary digital restoration to get even the faint recording we managed. We are very sorry that you were disappointed, but please know that in these situations we do everything possible to recover the footage, and always include the Quality Letter so you know what to expect when you get home with your digital items. We thank you for your business and assure you that we did everything possible for these recordings.
“I had a very frustrating experience. I submitted photos for a montage, and gave my approval for a first draft, well in advance of my needing the montage. They never got back to me so I finally called and they said "oops!" Then they sent me an unacceptable first draft (which, when I pointed out the errors, they agreed was not OK)- they sent a second draft and I had a few edits and they said they would charge me because I hadn't made those changes on the first draft. That was because they made the changes I wanted to edit AFTER the first draft. In the end, they agreed not to charge me, but the whole experience was unpleasant.”
“I have had trouble with accessing the music from the get-go. My password works on occasion and the download has never worked. It has been pretty frustrating.”
“The quality of the slide conversion was fine. However their Project Manager and I had agreed on a numbering system for the slides so that I could easily refile them. (I had thousands of slides). They then proceeded to not use the numbering system mixing slides from different time periods in large batches. They volunteered to "fix" the problem but at additional cost to me. I turned this offer down. It was unlikely that they could have fixed the problem since some of the original slides had been jumbled. I had to sort and numbered each digital slide. I also believe that some slides were lost. I have many more negatives and photos to digitize but I will be using a different firm.”
Roger, this is Eric, the owner at EverPresent. I'm more than disappointed to hear about your experience. I'll be looking into this personally and will be reaching out to you shortly.
“Their ability to put professionally done videos on CDs was excellent. Several of my home videos, however, transferred poorly to CDs. They shipped the completed job to me without without informing me of the problems with several of the tapes.
I do not recall receiving a letter with my order. Please forward me a copy. Thank you”
