EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,592 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We requested 2high def videos. One was one was not. A disappointment. I hope you can fix this”

Helpful Report

(RI - Providence) - Posted 2 years ago

“You interest in becoming a preferred service can at times fail. When i was concerned about my order it took almost a week for you to respond or acknowledge my email. that made me very nervous. when you did you then went overboard trying to make up for the err of your ways by sending me undates and other email resources for a week until my job was delivered. Everything was packaged beautifully. I sent in 5 I U-matic tapes and had 5 files on a flashdrive, 2 of them were repeated with other info attached that made me realize that one or more files may not have been transferred. I understand that you are a small company and maybe overloaded? I'm happy with what I did receive but disturbed thinking that something is missing and I may never understand what. I would consider using you in the future because i think you are capable in small doeses. i would never send you multiple tapes to avoid something like this ever happening again. You were highly recommended by a good friend and how I came to you.”

Helpful Report

(NY - Chelsea/NYC) - Posted 2 years ago

Thanks for your note and your feedback, at EverPresent we stand by the level of service and quality that we provide to our customers. We return every project the way it came to us with our highly secure bar code labels for each project and every tape. We also provide quality letters explaining our process and if we ran into any issues or duplications while transferring tapes, we will let you know with this letter. If there is any additional questions regarding your order, please reach out to our support team at info@everpresent.com and we will make sure a manager follows up with you. Thanks again for choosing EverPresent, we value your business!

Posted 2 years ago

“Honestly, I was really disappointed that after how detail-oriented and courteous all the emails from Everpresent claimed they would be that no one contacted me to say that two out of my five tapes were duplicates and ask if I still wanted them both transferred. I mentioned that I did not know what was on the tapes and they weren't labeled. I kind of expected that that's the type of thing someone would catch. Could've saved me a lot of money.”

Helpful Report

(NY - Chelsea/NYC) - Posted 3 years ago

“The quality of the photo is not very good and, accorded to the passport office, may not be acceptable. I have nevertheless submitted it and await their determination.”

Helpful Report

(CT - New Haven) - Posted 3 years ago

“Sent away five tapes to be transferred to digital but only 4 worked while the last one was in fast forward mode with no sound. Very difficult to find customer service as I left numerous messages and e-mails before reaching a live person. They said tape was corrupted and that was the best they could do. Why copy a corrupted tape with no sound and in fast forward mode and charge the client? Thought about asking for a refund but am so tired of their lack of responsiveness.”

Helpful Report

(Mail In) - Posted 3 years ago

“Was expecting better sound and noise reduction on transfer of music cassettes to CD's.Was pointed to your service as capable of improving sound and noise reduction.Very disappointed.”

Helpful Report

(Mail In) - Posted 3 years ago

“I thought you could make the dvd come out better than it did I showed the dvd to my daughter & she took pictures with her cell phone & was able to brighten up the dark pictures with her phone I thought you could brighten up the dark sections in your lab”

Helpful Report

(MA - Shrewsbury) - Posted 3 years ago

Hi Paul, Thanks for your feedback! EverPresent does have an image enhancement editing service. Our design team can spend some extra time touching up photos that may be underexposed. We would love to have you give this a try on your next project - you can benefit from this addtional service!

Posted 3 years ago

“I thought that with modern scanning equipment the scans would at least capture the quality of the original photo. The fuzziness introduced by the scan gave the digital photos a drab look. I had to reedit all scans with windows software, first to give clarity - since I was editing I made other adjustments like lighting and an occasional crop. I got pretty fast at this, as I did not try to get the best possible edit or create art. You might consider a quick-edit service along these lines at a reasonable price. James Burger”

Helpful Report

(NY - Chelsea/NYC) - Posted 3 years ago

Hi James Thanks for your feedback and it looks like you could benefit from our Advanced Image Retouching program where our team can spend a bit more time on the photos for clients who want advanced photo edits. We will reach out to you today to talk to you more about this service that we can provide! Thank you!

Posted 3 years ago

“2nd disk still has sync problems and more static. My copies I made with VidBox looks much better. I've chalked this up as a bad experience.”

Helpful Report

(Mail In) - Posted 3 years ago

Hi Robert, thanks for your note. It looks like EverPresent reached out to correct this issue and sent you a new complimentary DVD. It seems that there might be an issue with the player. Thanks for reviewing the file on the digital link that we provided, glad that the videotape transfer was a success!

Posted 3 years ago

“Disappointed with the results and service.”

Helpful Report

(Mail In) - Posted 3 years ago

Hi Brian, we are sorry to that are you disappointed in your (1) VHS transfer project. A member of our Client Success department will reach out to see if there is anything we can do for you. We will have our team check your digital files and review your quality letter to see if there were any issues with your original recording. Thanks for your feedback and we will be in touch soon!

Posted 3 years ago

“Mediocre resolution and crooked photos. Quality is not worth the cost.”

Helpful Report

(Mail In) - Posted 3 years ago

Hi Scott, thanks for your message. At EverPresent we pride ourselves on delivering quality results and scan photos at a high resolution of 600 dpi. We reviewed your online archive and could not identify any crooked photos. A member of our Client Services will reach out to you shortly to see if we can better serve you with this matter. Best, The EverPresent team

Posted 3 years ago

“I was impressed by the interchange with the Everpresent people, especially Jamie. All seemed well until the films that I had sent were returned to me. The first problem was that the USB memory stick was not in fat32 format. This, I admit, was my problem. My TV happens to require this and I did not inform you of that. The second and more serious problem is after copying the files to a fat32 USB memory stick, when attempting to view the files, two error messages show up on my TV: "Unsupported audio format" and "Unsupported video format." I sent a request to Jamie indicating this problem and asked for help in identifying the proper formats but have heard nothing back.”

Helpful Report

(Mail In) - Posted 4 years ago

“Cost was high and the required form was over-complicates for the scanning of just a few (12) photos. The formal / long form makes sense for a large project, but there should be a faster way for simple/straightforward projects. Time to complete the project was long, and I had to call twice to get updates on project status. I had missed an update in my mail(as it went to junk mail) and my first call went unreturned for a week. The explanation for not returning the call was essentially: “Didn’t you get our mail?” Better customer service would be to return the call even if the mail was sent.”

Helpful Report

(MA - Newton Headquarters) - Posted 4 years ago

“I received my project in the specified time. One of the files I have not been able to save on my own flash drives. They did try to split the file for me as it was large and it still was not accessible. I really was not happy with the customer service I received for my issues so I gave up! :(”

Helpful Report

(MA - Newton Headquarters) - Posted 4 years ago

Thanks for following up and we are sorry to hear that you are still having trouble with this file. We checked on our end, and are able to download all files. You also have full access on the USB drive that we supplied to you. . Question: All of the other files you had no issue transferring? I ask because file #1 is larger than any of the 3 splits for file 3. So if that file # 1 is downloading fine, and the smaller files for file #3 transferring isn't happening still, that seems very odd. Does the computer that you are using have enough space on it to hold more files? A USB to computer direct connection shouldn't be a problem size-wise. Please let us know if there is another computer or device that you try the files on? Please reach out to info@everpresent.com and we can still help you resolve this issue. The management team

Posted 4 years ago

“I had a disk from 2003 that I was trying to retrieve pictures from. I could see most of them, but the computer I was using didn’t have a drive, and the combination of an older laptop and an external drive was making for slow going. Upon submitting it to EverPresent, I was told there was nothing on the disk. Upon receiving the disk back, I could still see and access the photos, albeit slowly. It seems that a company in this business would have been able to at least do what I was able to myself.”

Helpful Report

(ME - Portland) - Posted 4 years ago

Hi Carol, Thanks for your email, It looks like you are lucky to have a much older MacBook that can still read the discs! We transfer many DVDs/CDS and gave this one our best shot. As this particular one was unsuccessful , we did not charge you for this transfer . We hope to work with you again on another project! Have a great day! The EverPresent Team

Posted 4 years ago

“Not for Pros.”

Helpful Report

(MA - Newton Headquarters) - Posted 4 years ago

Hi Douglas Thanks for your feedback. We strive to deliver excellent service and to preserve family memories for ease of sharing. It looks EverPresent was not the right fit for your specific professional project requirements. A manager responded right away and offered you a refund for the inconvenience. We hope to work with you again when you have any personal family projects. Have a great day!

Posted 4 years ago

“I was a little disappointed when nothing was salvaged from the tape I submitted. I was led to believe that there was something retrieved, however minute. I asked for a partial refund and was denied. I have to give a 2 rating because of this. It would have been a five had a refund been considered.”

Helpful Report

(NJ - Montclair) - Posted 4 years ago

“I had to use Everpresent to convert my sound film movies, since Legacy Box/Southtree could not convert the sound. Quality was as good as expected, but price was really high! $.40/foot. I also had one reel where the sound was bad. I think they shouldn't have converted that one.”

Helpful Report

(Mail In) - Posted 4 years ago

“I would not use Everpresent again or recommend the service. It was very challenging to get someone on the phone to discuss the project. It was very expensive for what you get. I cannot easily download the files from the cloud.”

Helpful Report

(Mail In) - Posted 4 years ago

Hi Leslie, Thanks for choosing EverPresent to digitize your precious family memories. The project was very large and consisted of thousands of slides that were flawlessly scanned, all performed on a professional scanner. Each scan was cleaned and retouched professionally. EverPresent did the work as requested, and on time, and for the price range originally estimated. We also uploaded files to USB drive - where you can have direct access to your newly organized archive right away without having to download the images. EverPresent support team also responded right away to resend you a link to the website to help you troubleshoot the cloud site. If there is any more further support we can provide - please reach out to info@everpresent.com. Thanks for choosing EverPresent.

Posted 4 years ago

“Links to photos do not work. Cannot get a person on the phone to fix”

Helpful Report

(NJ - Highland Park) - Posted 4 years ago

Hi Anthony, Thanks for your message and we are sorry that you were having trouble reaching us. The good news is that your photos are safe and backed up on your USB and that is working properly. We do have a support page for these types of requests and we have reset the link for you and you now have online access. Enjoy your new memories and we look forward to working with you again!

Posted 4 years ago

EVERPRESENT is rated 4.6 based on 2,592 reviews