ewheels Reviews

Name: ewheels
Rating: 4.89

4.9 Rating 3,759 Reviews

98 %

of reviewers recommend ewheels

4.9

Based on 3,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Amazing scooter definitely will recommend my friends

ewheels 5 star review on 14th January 2026

949

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from ewheels never disappoints. They are very communicative and proactive in providing useful product guidance even before the product is delivered. It’s also great to have a product that is ready to ride right out of the box, with the power pads and custom-cut Velcro included. My latest purchase also included a nice Easter egg — a high quality pair of fingerless wrist guards! Thank you!”

Helpful Report

Posted 3 months ago

“Nick & Jason at eWheels are the definition of quality customer service. I contacted them as a second-hand purchaser of an Inmotion RS that was orginally bought from them. Without hesitation, they provided a days worth of attention helping me troubleshoot my scooter, resulting in a smart purchase of the correct parts needed to fix my ride. The eWheels team is what everyone is looking for in the days of eCommerce - they sell top products, and most importantly, have the expertise and parts to support through the lifecycle/post sale. Super helpful, friendly, and responsive team. I will happily be contacting them for all things electric scooter/EUC here forward.”

Helpful Report

Posted 3 months ago

“Seals started going bad. These were super easy to replace.”

ewheels 5 star review on 28th September 2025

Helpful Report

Posted 3 months ago

“TLDR; Amazing customer service, always willing to help with general inquiries. Purchase from this place! Honestly the best customer service I have ever had from a company like this. Their communication is top tier in my opinion. I have had issues with my Sherman S(not purchased through them) and went to them for replacement parts. Any questions I had about repairs, parts, and materials have all been answered in detail and sometimes extra details I didn't think of asking for. Recently I purchased an oryx which had some control board issues(problems with early buy in sometimes happens) they messaged me about the potential issue asked me if I wanted to wait for new control boards to come in and they install it or if I just wanted it shipped and I could install the board myself. I opted to receive it early and install the board myself. I had it for about 50 miles when I ran into leaperkims control board issue. Once installed we found out there was another separate issue with the wheel. They walked me through all the diagnoses and when we could not solve the issue remotely, scheduled a pickup to send it back to them for diagnoses and repair. Within the same day of receiving it they responded to me everything they did with images and video of the repair working and have sent it back to me. I often like to be early buy in on stuff I'm interested in because I don't mind too much the potential head aches involved with it, but this experience in addition to past info queries has been the best of all the experiences I have had with other companies. Genuinely worth it to purchase from this place.”

Helpful Report

Posted 3 months ago

“Ewheels saves me again with their incredible customer care, stock of parts and fast shipping. Whether its a generous warranty replacement, or something I broke abusing my wheel on the trail, they always get me back up and running ASAP!”

ewheels 5 star review on 26th September 2025

Helpful Report

Posted 3 months ago

“I love this place. I get whatever I need!”

Helpful Report

Posted 3 months ago

“Another satisfied customer. Ewheels is an attention oriented company that focuses on customer satisfaction and it shows. I’ll continue to trust them as my preferred wheel vendor!”

Helpful Report

Posted 3 months ago

“Love website ewheels.com has most of my favorite midlife Crisis hobby. Jason from ewheels.com is awesome great guy, he doesn't leave your questions go unanswered. Thanks Jason. I forward to buying another Euc in the future with only ewheels.com.”

ewheels 5 star review on 24th September 2025

Helpful Report

Posted 3 months ago

“These guys are the best. Constant updates on shipment and arrival date was much appreciated”

Helpful Report

Posted 3 months ago

“Best EUC customer service”

Helpful Report

Posted 3 months ago

“Always the best customer service. Been riding my wheel for 2 years and they've always helped with any issues that may arise.”

Helpful Report

Posted 3 months ago

“Amazing customer service, very helpful and knowledgeable staff, consistently best prices for parts and wheels.”

Helpful Report

Posted 3 months ago

“Don't you hate it when you buy a $3500 wheel and then it's on sale for $2500 the next week!!? Not eWheels fault. First experience with eWheels and good experience so far~”

Helpful Report

Posted 3 months ago

“Jason was super helpful and responsive through the whole process working with him. Shipping was also much faster than expected which was great. One thing to note, if you decide to use a hold location to deliver your EUC make sure its a hold location that can hold items with batteries. Fed-EX will put a shipment exemption error on your package and wont be able to give you any helpful info or tell you the reason for the error. I couldnt get any answers from Fed-EX cusotmer service so after 4 days with no updates I drove to the last Fed-EX station that had my package, and luckily I was able to get my package there. Thats when they told me that it hadnt been delivied because I had it set to be held at a location that wont hold Items with battery's. I was pretty annoyed with Fed-Ex, but im very happy with my EUC and very happy with how helpful and responsive eWheels has been. I will only purchase from ewheels going forward!”

Helpful Report

Posted 3 months ago

“My second wheel from ewheels. The people there are great and truly amazing as to how fast they respond. I could have gotten the wheel a little cheaper from another seller that offered a military discount. But I put my money where my mourh is and went with ewheels because of their excellent help and follow up with the first wheel I bought from them. Highly recommend.”

Helpful Report

Posted 3 months ago

“Jason/Nick have always gone above and beyond helping me with all of my purchases Ive purchased a Aero and a Master v4 from them... Aftersales support is well worth the slightly higher price... I work on my own wheels, and they've sent parts and advice.”

Helpful Report

Posted 3 months ago

“I received my Begode Falcon in 3 days, not a single flaw to be seen. I am having a hard time finding time to learn how to ride due to cervical and lumbar fusions in the last 3 months and having knee replacement this week and as soon as I can rehab, will replace the other knee. Even though I can’t ride or schedule time to learn yet, I am scoping out my next purchase, a bigger more powerful machine. I want something capable of 50 to 60 mph, but only so that it is never pushed beyond its limits, I do not plan to ever persue 40 mph or more but I beleave I will limit myself to 20 mph with a max speed some day of 35 mph if that.”

Helpful Report

Posted 4 months ago

“Man, what a great company to do business with. The followup emial after I ordered a wheel was so chocked full of "where do I start and what to do next" info is was amazing! Can't thank you enough for that and keep it up. Brian C in SC”

Helpful Report

Posted 4 months ago

“Ewheels customer service is the best. Bought my first wheel 3 years ago from them. Didn’t know what to get and Scott was really helpful with my decision. Bought the Inmotion V10F. Broke off the trolley handle clip and he sent me a new one at no charge. At 2200 miles replaced tire and tube, he sent a second tube at no charge in case I punctured the first one. Decided to order a Nosfet Areo from Ewheels. The wheel arrived in 4 days. Very happy with the Aero and Ewheels.”

Helpful Report

Posted 4 months ago

“I am very pleased with this wheel. Overall it's an amazing wheel and I'm happy with the experience of getting it through ewheels. Jason and Nick have been there to answer my questions and the response time is quick. This is my 2nd wheel I've purchased through this company and will continue to do so. I'd definitely recommend this wheel and the company.”

ewheels 5 star review on 8th September 2025

Helpful Report

Posted 4 months ago

ewheels is rated 4.9 based on 3,759 reviews