ewheels Reviews

Name: ewheels
Rating: 4.89

4.9 Rating 3,664 Reviews

98 %

of reviewers recommend ewheels

4.9

Based on 3,664 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends

ewheels 5 star review on 13th August 2025

David Lehmer

ewheels 5 star review on 10th August 2025

Linda A. Waterman

934

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service! Would recommend to anyone to buy from here.”

Helpful Report

Posted 5 years ago

“From day one I have had best customer service I think I have had from anywhere. Before I even bought anything from them they responded to emails I sent late at night within 15 minutes answering all my questions. After I bought a wheel they promptly answered any questions I had as a new rider and when I ordered some pads they kindly returned my shipping costs to me. I have now ordered another whee with them as I am super happy with their continued support and great customer service. Which as you all know is become rare these days. Thanks ewheel staff.”

Helpful Report

Posted 5 years ago

“I've been an active unicyclist for 14 years and this was my first step into the awesome world of EUC. After a bit of research and talk with other EUC enthusiasts, I finally chose the Gotway MTen3 as my first wheel, although I have "tried" my friend's EUC and got the knack of it within seconds. The shipping was slow (to be expected, coming from China during a pandemic and customs under tight scrutiny) but once my order got to port and to the distributor, I was notified by eWheels and I received it much faster than I expected. I'm also pleased to learn that my footplates were upgraded in size and I didn't even ask or expect it. Excellent communication and customer support—thanks, eWheels!”

Helpful Report

Posted 5 years ago

“The whole team was there answering my questions and once i received my turbowheel lightning and still there answering all of my question as well helping me with upgraded to my escooter they definitely earn my business”

Helpful Report

Posted 5 years ago

“The customer service is A1 (5 starts) I bought a Kingsong 16x. It took a week to get to me and I performed beautifully. This is a real site. I rather by from a warehouse in California than from over seas.”

Helpful Report

Posted 5 years ago

“Down to the littlest questions or issues, eWheels customer service is the best in the industry. I emailed twice with questions about my scooter (shipping speed and a how-to question), and they were back in my inbox within 20 minutes each time. They’re friendly, knowledgeable, and just plain great - I won’t buy a comparable scooter from anyone else after this.”

Helpful Report

Posted 5 years ago

“I ordered a couple times from ewheels. Both times the deliveries were quick and the products arrived as described.”

Helpful Report

Posted 5 years ago

“Zen was very helpful in providing guidance and resolving transaction issue. Without Zen's guidance, there would have been a shipment delay due to my error in selection. Mine arrived in a couple days on time, the best part. The KS-16X is well built and a solid wheel. Thanks Zen, eWHEELS.com”

Helpful Report

Posted 5 years ago

“Great customer service. My new wheel was shipped out the same day I ordered it. It went from California to Texas in 2 days. Everything was as advertised. I couldn't of asked for anything more.”

Helpful Report

Posted 5 years ago

“Great customer service I had a small issue after my order was shipped out with the delivery address and it was fixed right away”

Helpful Report

Posted 5 years ago

“I would recommend eWheels to anyone. Great support and advice. Definitely the best place to get your first EUC.”

Helpful Report

Posted 5 years ago

“Customer service is top notch and communication is fast and friendly. Couldn't ask for better. Definitely my source for all future electric personal vehicle choice in the future”

Helpful Report

Posted 5 years ago

“Great customer service, very considerate for customers and always replys to them with any questions that they want to have answered.”

Helpful Report

Posted 5 years ago

“They have great customer service. They responded to my email in a few minutes, and shipped out a part that I needed minutes after that.”

Helpful Report

Posted 5 years ago

“Great site to get your electric scooter”

Helpful Report

Posted 5 years ago

“Spending hundreds or thousands on newer technology that comes from China can be scary, but these guys make you feel safe and confident with their product and customer service. For example their initial reply after ordering was detailed and thorough, + they saved me a bunch of money with international(Canada) shipping issues, + they shipped it on 2-day Fedex when I paid for the cheapest, slowest shipping. Good stuff all around.”

Helpful Report

Posted 5 years ago

“Having a great time. First EUC and so far not regretting purchase. Fast service from wheels. Nice website with good comparison information though needs to be updated with all the cool new wheels. (A lot of wheels) The 16X with optional padding has allowed me to progress Really fast. Excellent summer ski/core trainer. Boarding and Onewheel background.”

Helpful Report

Posted 5 years ago

“I needed a electric scooter for my 10yr old daugher to replace one I purchased two weeks prior from Amazon. If I knew about eWheels first I would've come to them first every time. They communicate quickly and they were able to ship me a scooter quickly. The packaging was very secure and the setup was easy. She loves her new scooter and this scooter will last a long time and not a cheep piece of plastic! Thank you eWheels for having such a high level of service and product!”

Helpful Report

Posted 5 years ago

“I'm happy with my purchase. The wheel came in perfect condition. Super fast shipping, my order arrived after 2 days of being placed. I'm also happy with the bonus wrist guard and extra large pad. I will definitely consider buying another wheel from eWheels.”

Helpful Report

Posted 5 years ago

“eWheels was a great place to purchase my new electric scooter from. The scooter shipped the same day I ordered. When I had a question about the settings for the scooter, Jason replied within minutes and even contacted the manufacturer to get an answer to the question. Outstanding customer service!”

Helpful Report

Posted 5 years ago

ewheels is rated 4.9 based on 3,664 reviews