eWheels Reviews

Name: eWheels
Rating: 4.89

4.9 Rating 3,907 Reviews

98 %

of reviewers recommend eWheels

4.9

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Amazing scooter definitely will recommend my friends

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jason and the rest of the crew at e-wheels were the most helpful and attentive company I've ever encountered. One literally gave me their cell number so I could pay over the phone. Super helpful in picking the right product for me and just overall a 13/10 experience. Would highly recommend”

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Posted 6 years ago

“Great product well built! Great support!”

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Posted 6 years ago

“Excellent pre-sales and delivery experience. The scooter was delivered ahead of the anticipated date and packaging was excellent.”

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Posted 6 years ago

“Oh I love my new MSP! It is quite beefy, very smooth and confidence inspiring. this is the second wheel I’ve purchased from the wheels. I got a Tesla last year. It’s my city wheel country wheel combination. Jason at Ewheels has been spectacular in terms of his support and advice. I needed a repair on my Tesla and he took care of it with efficiency and professionalism. Thank you Jason! Thank you Ewheels!”

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Posted 6 years ago

“It was an absolute pleasure to work with Jason at eWheels on the purchase of my first EUC. Communication was clear and very prompt, and Jason was able to address all of my questions thoroughly. I could not be happier with my purchase and my experience.”

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Posted 6 years ago

“Excellent customer service! Prompt communication and resolution of questions.”

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Posted 6 years ago

“If you are looking for a personal e-vehicle, look no further. Ewheels has incredible customer service and response times. I have purchased multiple wheels and with great results. A wide range replacement parts and consumables such as tubes/tires are available here as well. Really the best one stop shop for all my EUC needs.”

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Posted 6 years ago

“eWheels team is amazing and even though I got a faulty Gotway MSX Pro, they were very quick to remediate the issue and replace me with a new EUC. It's not at all the fault of eWheels but Gotway. Couldn't be happier with their team and customer service.”

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Posted 6 years ago

“This Is my 2nd scooter I’ve purchased With eWheel. They are top notch business. The product are of high quality and delivery response is fast. Customer service was on point. Very happy and highly recommended. Looking forward for 2 more scooter when my girls is old enough. Alfredo. NYC”

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Posted 6 years ago

“This company was very responsive, and answered all my questions. I paid around $1700 for I product I knew nothing about, feared maintenance and repairs and was a bit concerned about what I was getting for my money. They told me they would ship my unit at the end of May, which they did so. When it arrived I had a few more questions which Jason was all over. It is rare that you find an e commerce company which holds customer service as a principal value. These guys took care of me, and their products kick ass!”

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Posted 6 years ago

“I have several EUC's from eWheels. Three were in stock and were shipped virtually immediately and arrived on schedule and ready to ride. The MSP was a deposit back-order purchase. eWheels kept me updated on the order. It also arrived ready to ride. Each wheel came with free or bonus extras. I usually do not like to purchase things online. But working with eWheels is a pleasant exception. Jason was very responsive to my emails and helpful in several areas, well, all areas!”

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Posted 6 years ago

“Awesome!! Great customer service.”

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Posted 6 years ago

“I am a newbie to the world of euc. The people at ewheels have been very helpful, they expedited my order very quickly and when i had technical questions regarding the app and unlocking my wheel i was helped immediately. I have had nothing but a good experience with ewheels and when it's time for me to upgrade to a more advanced wheel , i will happily give my business to them.”

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Posted 6 years ago

“Ewheels has been nothing but outstanding in the areas of customer support and business. Expect quick responses to any issues or questions that you may have on the product of purchase. I have been a customer for a couple of years now and have dealt with some manufacturing defects that were quickly assessed, fixed, and or replaced Immediately. Regardless if your in or out of country, I would suggest and recommend to order from these guys since it has been nothing but stellar service.”

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Posted 6 years ago

“cant recommend this company enough! they have the best charts to compare and the best pricing with extra goodies to spare!!!”

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Posted 6 years ago

“the best there is!”

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Posted 6 years ago

“I purchased the E-Twow GT 2020 from eWheels. I received the scooter a little less than three weeks ago and it has exceeded all expectations. First, I wanted to say thank you to Jason and his team for their excellent customer service. The model was on backorder when I purchased it and I reached out with a few questions. Jason and his team responded incredibly quickly and were knowledgeable and informative. If I have issues with the scooter down the road, I am confident that eWheels will provide great support. As for the E-Twow GT 2020 model, the scooter is exactly what I was looking for -- it is a great balance of power, range and portability. This is the first electric scooter I've purchased, and I did a fair deal of research before deciding on the E-Twow GT. For anyone looking for a lightweight commuter scooter, I would highly recommend it. I've ridden it nearly every day since I received it. I thought I would share some thoughts below in case helpful for others: Power -- It is incredibly powerful for such a light and compact scooter, and I've felt safe on some busier roads knowing I can accelerate up to 25mph. I would note that the battery seems to drain much more quickly when riding at full speed (which is, of course, to be expected). Battery -- The battery has exceeded my expectations (when I keep the speed at about 15-18mph and coast where possible/rely on the e-brake to regenerate power, I've found I can easily get upwards of 25 miles according to the odometer (I weigh 140Ibs)). I'll have to test the range using an external odometer for accuracy, but, suffice to say, I have been really impressed with the range. Ride quality -- I've found the ride quality to be pretty smooth even with the solid tires. The shock absorbers bear the brunt of most cracks in the road. In my opinion, the ride quality is definitely good enough that I wouldn't trade the solid tires/shock absorbers of the E-Twow GT for pneumatic tires with the added worry of maintenance/flats associated with air-filled tires. Braking -- I was really surprised by how good the e-brakes are. So far, I have only been relying on the e-brakes. In a future model, it would be great if E-Twow could incorporate both the front e-brake and rear drum brake into one lever (as its a bit of an awkward set up to have a lever brake for the left hand and a pull brake for the right hand) but that's a minor point. Lights -- Front light is great and very bright. It is nice that the rear light goes brighter when the brakes are engaged but would be great if the rear light were brighter. As a point on e-scooters more generally, it would be awesome if there were turn signals that could be used to reliably alert traffic when the rider is turning (I've found it difficult to point like on a bike because it's somewhat difficult to reliably ride the scooter with one hand for more than a few seconds). Portability -- The folding mechanisms are super easy and quick to use. The handlebars generally fold down well, but the drum brake makes the handles fold down a little less well due to the extra wire. Definitely worth the tradeoff for extra safety, but something that would be good if E-Twow can fix in later models. It's also just a great looking scooter. I'm looking forward to getting a lot more use out of it!”

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Posted 6 years ago

“I’ve ordered two wheels now from Ewheels, the Monster 100v and the MSP 2500w and with both orders I had a great experience. I appreciate the extras they came with such as seats and fast charger. Always good communication answering questions and giving updates as well as prompt shipping on my orders. I love both of the wheels. They arrived in great condition and ready for riding!”

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Posted 6 years ago

“I’ve purchased many products from eWheels, a scooter and multiple EUCs, and I will continue to purchase these products exclusively from them in the future. Their focus on the consumer goes beyond the excellent support that I’ve experienced after my purchase with both warranty support, and sourcing parts after I wrecked a couple EUCs. They work with the manufacturers to specify how their products are built so we can be assured of a higher quality product then you might find through other distributors, or Chinese outlets. I fully trust eWheels to provide the best product and support available in the U.S.”

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Posted 6 years ago

“eWheels is a great distributor. I appreciated the "getting started" email. I referred to it several times as this was my first wheel. The free shipping was an absolute treat and much appreciated. You have a good business model.... Stick to it.”

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Posted 6 years ago

eWheels is rated 4.9 based on 3,907 reviews