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ewheels Reviews

4.9 Rating 3,683 Reviews
98 %
of reviewers recommend ewheels
4.9
Based on 3,683 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends
Read ewheels Reviews
ewheels 5 star review on 7th September 2025
Al Sprosta
ewheels 5 star review on 5th September 2025
Zach Atkinson
ewheels 5 star review on 4th September 2025
Andrew Lopez
ewheels 5 star review on 24th August 2025
Anonymous
ewheels 5 star review on 24th August 2025
Anonymous
ewheels 5 star review on 24th August 2025
Anonymous
ewheels 5 star review on 13th August 2025
David Lehmer
941
Anonymous
Anonymous  // 01/01/2019
I just purchase the Phaeton, and WOW what a BEAST it is!! I can't wait to get some miles on it! This is my second purchase from eWheels, i also got a Lightning Plus from them a few months ago, and i can't say enough great things about this company!! They are there for you before, during, and after the sale!! THE BEST CUSTOMER SERVICE EXPERIENCE EVER!! Thank you eWheels !!
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Posted 4 years ago
The phaeton is a wonderful scooter for my son he love it the only gripe is that the ignition switch system was loose and wobble a little while riding but other than that it was perfect.
ewheels 5 star review on 12th January 2021
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Posted 4 years ago
Great company to deal with. Orders were behind from kingsong but this company kept me informed and happy. Future purchases will be with ewheels.
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Posted 4 years ago
I am a huge fan of eWheels purely due to the level of customer service. They excel at taking care of their customers beyond the the product support. Here is my example with the purchase of my Kingsong s18... I made initial purchase at eWheels of Kingsong s18 in July of 2020. This was to be my second EUC from eWheels as I purchased the Kingsong 16x in February 2020 and was very happy with it. That being said eWheels notified me of delays due to pandemic and production with the manufacturer of which I was satisfied to wait (thanks to their consistent updates). It finally arrived 2 days before Christmas and eWheels support provided necessary information for unpacking and setup (Kingsong information was hardly decipherable and could be improved with english translation). I am providing a video of unpacking and will do a more in-depth review of riding my new Kingsong s18 on my YouTube channel https://youtube.com/channel/UCHa7ociWUZb5oj0WLX2r9eg eWheels is so good at their customer service, I became an affiliate partner.
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Posted 4 years ago
Easy shopping process. Fast responses to my questions, overall a very good experience!
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Posted 4 years ago
Great customer service and communication. I recommend them to all that are interested in PEVs!
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Posted 4 years ago
Excellent customer service. While I’m still waiting for my s18 on backlog the ewheels team has been very responsive to my email questions and the rolls cover shipped right and is waiting to be put on.
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Posted 4 years ago
Preordered my V11 in Dec and was kept up to date on all shipment details including tracking the container ship. Very pleased with the delivery and time taken to obtain my V11 from ewheels. I don't know how it could have gone better.
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Posted 4 years ago
Love the wheel! Just wish it didn’t spin the wheel so much when lifting! Also wish the seat was included since were already paying 3k!
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Posted 4 years ago
This was my first shopping experience with ewheels. I found them after google searching for the T10-DDM / Lightning+ / whatever other name it goes by :) I settled on ewheels for a few reasons. 1) Their rating was fantastic 2) Everything was in stock, and spares / accessories were as well. 3) Warranty on the Lightning So, with a gulp and a breath, I spent 2200 bucks. I was contacted within 15 minutes of my purchase letting me know the scooter was shipping out that day, and that my free accessories will be coming soon when they restock. Great communication, fast shipping, and the product arrived just as it was supposed to - and undamaged. Shipping took longer than it should have, but that was because of New Years - not because of ewheels.
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Posted 4 years ago
Ewheels experience has been Great! Prompt, Knowledgable Expertise, Accommodating, Understands Customer Service and Satisfaction. The only con was the wait on my wheel but it was worth it and I ordered a part that was wrong item received they handled it professionally and quickly, and that was more impressive. EWheels has been easy to communicate and prompt to update. When I was referred to them, I was told Ewheels back up their products with their outstanding service, and I see it first hand!
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Posted 4 years ago
Ewheels has been very easy to work with thus far, with regular communication about orders. Everything about product and delivery has met or exceeded expectations.
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Posted 4 years ago
Excellent communication from the support team. Thanks very much, really enjoying my 16x
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Posted 4 years ago
Great service and fast shippping
ewheels 5 star review on 10th January 2021
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Posted 4 years ago
the torque MSP is my first wheel from eWheels. i have communicated with Jason and others of the team on many occasions about various items. I've been pleased. no pressure. informative. can ask any and many questions. I'm also very happy with my wheel. based on the quality of communication, i expect that minimum quality of service otherwise....hopefully I won't need any technical wheel service. I'm commuting with my wheel and realized how my previous wheel [MSV3] was holding me back. loving the wheel and service. thanks TEAM
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Posted 4 years ago
Quick delivery no damage everything gooooooddddd
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Posted 4 years ago
Amazing wheel! Surprising how stable this device is. Would 100% recommend!
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Posted 4 years ago
Everyone has heard it, they guys over at eWheels are awesome. But here I am saying just the same. I ordered the Sherman as my first wheel... I know, not for everyone. But for me, I wanted to have something I was going to grow into. I knew I would love the sport and I didn’t want to get a wheel that topped out at 25 or 30 and end up spending more money and owning two wheels. So, I sold my little beater commuter car and bought the Sherman. Jason and the guys at eWheels were great since the moment I put my deposit down, I am sure they would have been beforehand too I just had only begun my interaction at that point. They were clear and constant in their communication. They knew with a deposit down and eventually with the balance paid, I would be antsy for updates and they gave them. They let me know when dates changed and why. They let me know when it is expected and always answered my questions. When the Sherman finally did come, I got an email right away indicating how to set it up and precautions to take (although with many YouTube vids under my belt, I already knew, it was great customer service). They also said due to the Sherman’s poor waterproofing at the screen, they were sending out a film to cover it with. I haven’t got this yet but they have always stood behind their word and it’s an example of the above and beyond nature of eWheels. They didn’t have to provide this. They didn’t have to charge it up so I could ride it right out of the box. They didn’t have to send me an email right once it was delivered to give me startup tips and tricks. But they did. As far as the Sherman being my first wheel, it was honestly great to learn on for a few reasons. First, the tire width is nearly three inches! I am sure that contributed to my quick learning, within less than ten minutes I was strolling around the parking lot (albeit not like a pro but cruising none the less). My wife came out of the house to watch me and I rode it from the parking lot, across the street, up the driveway and dismounted to her surprise. She was concerned after selling my car that it would take ages for me to learn! Lol. Second, it is extremely planted. I don’t have any other wheel to compare it to but nearly everyone says this in their videos and I can see why. It feels so balanced. It is day six riding it and I am already practicing riding backwards. Again, I think the wheel deserves most of the praise as it has seemed to contribute to a quick learn. Third, I would guess most other wheels have this but the customizability on the alarm and tilt back speeds is very helpful as I am able to set it to say, 15mph, 20, or 25 as a beginner and make sure I don’t push myself too hard too fast. Fourth, the screen really is a great thing to have! Again I have no other wheel to compare it too but is surprises me that this is the first wheel with a screen. I don’t have to turn on my phone every time I start it up just to see my speed, battery, or distance, it’s all just right there on the wheel. All in all, I am extremely satisfied with my purchase. I haven’t had to commute on the wheel yet which is why I sold my car for it, but I am sure once COVID passes and things begin to get back to normal, by that time I will be cursing around like a pro. Don’t think twice about it! As far as the wheel goes, in my opinion even for a beginner, if you want to go far and fast, this is the wheel for you. And there is no one better to buy one from than eWheels.
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Posted 4 years ago
Great communication and feedback when emails are sent.
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Posted 4 years ago
eWheels has lived up to the hype! Ordered my VS and received it within 3 days. From across the country! I’m extremely happy with not only how quickly i received my order, but also with how quickly all of my questions were addressed on any occasion that i’ve reached out to them. I look forward many future purchases... Joel M.
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Posted 4 years ago
ewheels is rated 4.9 based on 3,683 reviews