eWheels Reviews

Name: eWheels
Rating: 4.89

4.9 Rating 3,941 Reviews

98 %

of reviewers recommend eWheels

4.9

Based on 3,941 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Amazing scooter definitely will recommend my friends

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eWheels 5 star review on 12th August 2026

958

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The scooter market is a bit overwhelming, however I couldn't be happier with the customer service from Jason and the Ewheels team! Thanks for a great product and top notch support!”

Helpful Report

Posted 6 years ago

“Jason did an incredible job of getting the wheel to me. After numerous hurdles due to the Covid pandemic and Fed Ex, I can honestly say I’ve never seen this level of customer support. I’ll never get a wheel from anyone else!!!”

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Posted 6 years ago

“Jason has been outstanding in responding to questions relating to the scooter ever since it arrived. Always responds within the day. Would definitely recommend buying from ewheels.”

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Posted 6 years ago

“The folks at ewheels are great, I bought 3 Turbowheel Swifts and 1 Dualtron Thunder. Additionally I had some questions and Jason was quick to respond to all of them. That being said if you're looking to buy an electric scooter or bike ewheels is the place !!!”

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Posted 6 years ago

“Jason and the Ewheels team are AWESOME!! I had quite a few questions before I made my decision on who to purchase a scooter from, and Ewheels was there to answer all of them. They shipped my scooter the same day i ordered it as well!! I would say to all of you, looking to purchase an electric fun mobility transportation, STOP LOOKING ANYWHERE ELSE !! And buy it from Ewheels!! They are really the best company out there!! PERIOD!! THANK YOU JASON AND THANK YOU EWHEELS!!”

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Posted 6 years ago

“Best service they always answer my email. Product fits good as I expected.Doing business with them for over two years.”

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Posted 6 years ago

“Great and very prompt customer service at every transaction with this company. I go to them first before others when I have a question/concern or when considering a possible purchase. I highly encourage business with eWheels.”

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Posted 6 years ago

“Quick delivery. Products as described. One order I was charged for Fed -ex delivery at check out but they said it should be free so they refunded me the charge! Great business. Highly recommended! Have ordered 3 wheels from them so far. Also great communication with quick emails and tracking info, even during Covid 19 Pandemic!”

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Posted 6 years ago

“There's not too many businesses like this anymore! Service , support and honesty is second to none in my opinion. Thank you Jason for running such a good shop!!!”

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Posted 6 years ago

“Customer service from Jason at ewheels was exceptional! Shipping was super fast and when I had a problem with the app , Jason helped and got me going quick . I’m 100% satisfied with my purchase .”

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Posted 6 years ago

“Jason from eWheels was extremely helpful. I had shipping issues due to my working schedule and not wanting my device to be stolen. He immediately recommended a great solution while still providing me a convenient and easy way to secure my device and receive it securely. Also, he responds to emails fast and professionally. thnks a million Jason!”

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Posted 6 years ago

“Fast shipping, great communication, great product. Thanks!”

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Posted 6 years ago

“The EUC and trolly handle was shipped very fast at an incredible price. Ewheels is the only company that offers mten3 at such affordable price, with upgraded pedals and adding an extra wrist guard. I have been waiting for this wheel to come in cheaper configurations, and ewheels provide the best product/service for the money.”

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Posted 6 years ago

“Very responsive through email. Shipping details were provided promptly. The wheel was delivered as scheduled. Thank you!”

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Posted 6 years ago

“Jason's customer service is awesome! Anytime time I have a question or concern, he is right there to answer them and help out with every thing. Ewheels is the only place I would recommend to order their EVs from.”

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Posted 6 years ago

“Best electric scooter company in the business.”

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Posted 6 years ago

“Best customer service anywhere. You can purchase here with confidence.”

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Posted 6 years ago

“Arrived with a defective charger ... but the customer service is fantastic... responded just a couple of minutes after and will expedite a new charger.... Amazing ^_^”

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Posted 6 years ago

“Received MTen3 in 3days from eWheels. Super customer service!! New wheel is mucho different than my V5F! Much more sensitive and you have to balance it out and adjust pedal level. Manual sucks and had to watch some You-tube vids to figure it out. Updated app is OK. Experimented with soft, medium and hard ride settings and for now am using soft. Hard to find what each setting means? Bonus feature discovered. New button by handle which disengages motor when lifted. Work in progress for me cause of differences compared to my 14” wheel which I can use pretty handily now. Think over time MTen3 will be great for riding around neighborhood. Not really a commuter wheel. Recommend that eWheels translate or make a short instruction manual for this model and any other Gotway products if they continue to sell the line. Just my 2 cents😜”

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Posted 6 years ago

“Great Service! Needed a replacement charger and was immediately shipped to me, no charge.”

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Posted 6 years ago

eWheels is rated 4.9 based on 3,941 reviews