ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.78

4.8 Rating 2,052 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,052 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 11th June 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great mats!”

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Thanks, Suzan!

“My new exact mats were perfect! I have used exact mats for over 10 years and have absolutely no complains. They are perfect in my new 2020 Mercedes GLE350!”

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Thank you for the feedback! We are glad to hear that you have been satisfied with our product after all this time.

“This is my second order from Exactmats. Both orders arrived quickly. The mats are cut to perfection and are nice quality.”

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Thanks, Sandra for the great feedback!

“Great Company and Easy to do business with. I am happy to have 5 orders by myself and introduced you to 3 of my friends ordered. We’re all happy”

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Thanks for the review, Timmy! We also appreciate you referring our company to your friends. Let us know if you ever need anything!

“Fix great, Mr. Ben very helpful & knowledgeable.. I'm telling all my friends about you all..”

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Thank you, Bobby!

“I have all light colored interior and carpet in all of my past and present cars. I enjoy seeing the carpet and exact mats allows me to do that yet still gives me protection from dirt and grime on my floor mats.”

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Thanks for the great feedback, Doug!

“I have purchased mats from you about four times and each experience has been perfect. My last purchase was online and the day after, I received an email about a Black Friday sale with 20%-30% off. My order had not even shipped yet. I called and had my credit before the mats arrived. The gentleman was kind and very courteous. You will continue to be my "mat store" of choice.”

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Thank you for your kind words, Pat!

“The mats are an excellent fit this my second set the only thing I didn’t like was I payed for 2 to3day shipping and received them in 5 days it wasn’t a lot extra but still a little disappointed. overall a great experience with customer service on a call I had for fitment would recommend”

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Hi Manuel, Thanks for the review. Considering you were dissatisfied with the upgraded shipping time, I refunded the upgraded shipping cost back to you. We appreciate all of the constructive feedback! Ben Reimers

“The quality of the products I ordered were very good, they arrived promptly after ordered and fit as described. The service was friendly and excellent.”

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Thank You very much for the empowering feedback!

“Your mats are EXactly like you advertised! Thanks for the prompt turnaround -”

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No Problem, Russell, we always aim to ship each order within 24 hours of placement!

“Awesome mats! Just as advertised, fits my Lincoln perfectly!”

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Much appreciated, Laurie! Thanks for the feedback

“Third set of Exact Mats! When my order arrived, the front passenger side mat did not fit. I took a picture of it and texted it to them. They overnighted me the correct mat. Amazing customer service!”

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Thank You, Lori! We are always determined to fix any problems in the quickest amount of time possible to ensure each customer is 100% satisfied

“Product works as advertised.”

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Glad to hear it, Robert!

“Excellent fit and excellent quality.”

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Thanks, Jerry!

“website easy to navigate and make purchase. shipped promptly and they fit like a glove!”

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Your feedback is much appretiated!

“After determining the problem, exact mats sent out a replacement. Excellent customer service. Thank you, Aloha from Hawaii”

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Hi Scott, If you could email us some photos showing the issue with the rear mats by sending them to support@exactmats.com, we will be able to diagnose the issue and send you the correct mats ASAP. Thanks again

“The fit is almost perfect. I love these mats. It protects my new car from the kids and the dogs. Ordering seat covers next. I highly recommend.”

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Thank you for your kind words!

“Fit well and look nice in my new Genesis. Delivery was prompt also.”

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Thanks, Kenneth!

“The floor mats fit and look great on my 2019 Lexus 350. Thanks for your service and a great product.”

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Anytime, David! Thank you for your feedback!

“Very please with this item”

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Glad to hear it, Bob!

ExactMats is rated 4.8 based on 2,052 reviews