Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice to get away from the crowds and relax in a comfortable area”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“"Happy" is an exaggeration - I was satisfied with the calm and comfort of the lounge, the staff were pleasant but the buffet disappointing.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 8 years ago

“The lounge was peaceful and there was plenty of space. However I thought the food and beverage offering was limited.”

Helpful Report

(Copenhagen Airport Lounge) - Posted 8 years ago

“I thought there would have been more selection. The bacon was very fatty on the sandwiches, so a little difficult to eat. There wasn't very much seating, we were a party of 7 and we were expecting it to be busy but there was no seats when we went in to the lounge. We ended up all spread out across the lounge sitting with other people. Not a great start to the holiday by being separated. Surely if you were expecting a party of such size, we may have been allocated a table together? I appreciate you wouldn't want to do this for everyone as it's more of a first come first serve basis but it wasn't a great start to our holiday”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Well the lounge and the facility where every good the food was spot on and always attended to and so as the drinks I had a problem going in even with the printed pass with the bar code and the verification number they could not find me and took a while until they let me in and I was unlucky so as the other people in the lounge to have a mother and her 2 screaming yelling running monkeys going crazy with gave me a headache and I am giving the lounge 3 starts mostly because of my bad experience that day which gave me a headache on a flight that was 11 hours”

Helpful Report

(Montreal Airport Lounge) - Posted 8 years ago

“reasonably comfortable, poor choice of food.”

Helpful Report

(Gatwick North Aspire) - Posted 8 years ago

“Range of food available was poor, not in the same league as the Aspire Lounge in Terminal 1. Range of drinks good and staff friendly and helpful.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“I am quite happy with the quality of service at the Aspire lounge at Heathrow airport. The removal of the sleeping pods is a disappointment because the main reason I booked the lounge was for that. The food here is fresh and good.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Cardiff is very poor compared to other executive lounges in uk airports,there are no hot or cold food options,only crisps,nuts and welsh cakes,where as in other airports,there are variaties of sandwiches,and in some there is a menu where you can order food from.Also on our recent visit,you no longer go to the bar and help yourself to drinks,there is one person behind a very small serving area,serving your drinks (which just holds things up).In my view,the Executive lounge needs to be looked at to improve and keep up with other uk airports standards.”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“Only 2 staff on late morning. Not enough. Lounge was not clean although staff doing their best. You need to up your game.”

Helpful Report

(Gatwick North Aspire) - Posted 8 years ago

“Great selection of drinks however poor selection of food. As a vegetarian my options were tomato soup and bread rolls with cheese. Having been to many lounges I feel this lacked slightly. However fantastic atmosphere and exceptional staff.”

Helpful Report

(Glasgow Airport Lounge) - Posted 8 years ago

“Reception staff were great but service staff were a bit surly. Food was very good but fellow passengers decided it was acceptable to use sofas as Beds grrrr!”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“the receptionists were professional”

Helpful Report

(Montego Bay Airport Lounge) - Posted 8 years ago

“Having a private space to relax. The salon was confortable”

Helpful Report

(Dubai Airport Lounge T3) - Posted 8 years ago

“It didnt make me happy. We arrived to be told to come back later as they were over booked. We explained that we had to board in around an hour and that it wasnt an option. We were found some seats. Would not book again.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Good range of newspapers and choice of drinks. Loved the view at the window.”

Helpful Report

(Glasgow Airport Lounge) - Posted 8 years ago

“The Gatwick Aspire lounge was aweful - cheap and nasty. The drinks were limited and the food very sparse and poor quality. On the other hand Dubai @ B was excellent and the food and drinks generious and good quality.”

Helpful Report

(Gatwick North Aspire) - Posted 8 years ago

“Sausages and beer”

Helpful Report

(Bristol AspirePlus) - Posted 8 years ago

“Comfy with lots of seating. Good food options but would have been nice to see more veggie options on offer immediately (like batches, etc).”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“This was the second time that we'd used the lounge, this time we'd encouraged 3 friends to join us. Generally, the experience was good but the staff were far from attentive this time. We were told that there were staff shortages in both lounges but surely this shouldn't affect us considering the amount of money that we'd spent? We are travelling together again in June 2017 and are considering using Aspire + but based on our previous experience we are not sure.”

Helpful Report

(Bristol AspirePlus) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews