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Expedia Reviews

1.9 Rating 193 Reviews
22 %
of reviewers recommend Expedia
1.9
Based on 193 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Read Expedia Reviews

About Expedia:

Expedia.co.uk was established in 1998 in the UK, and is now the leading online travel agent in the UK. Expedia globally, is the largest seller of travel online in the world. Expedia is a wholly-owned subsidiary of IAC/InterActiveCorp (NASDAQ: IACI). Expedia’s award-winning Expert Searching and Pricing (ESP) technology delivers the most comprehensive flight options available online. ESP also allows customers to dynamically build complete trips that combine flights, Expedia® Special Rate Hotels, ground transportation, and destination activities.

Visit Website

Phone:

ph:+44-33-01231235

Email:

travel@support.expedia.co.uk

Location:

333 108th Avenue NE
Bellevue
WA 98004

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Expedia 1 star review on 4th October 2022
Princeton Epps
Expedia 1 star review on 4th October 2022
Princeton Epps
Expedia 1 star review on 29th July 2022
Richard Landau
Expedia 1 star review on 5th June 2022
Anonymous US Military Retired
Expedia 1 star review on 9th December 2021
Peter John Edney
Anonymous
Anonymous  // 01/01/2019
Kudos to expedia for great phone customer service. Flight to Seattle - ready!
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Posted 11 years ago
Great Customer Service Provided By Charlie Expedia She Was Awesome!
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Posted 11 years ago
Quite dissatisfied with them handling my requests.
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Posted 11 years ago
I think it should be called "no customer service" expedia is a company that couldn't care less about its customers
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Posted 11 years ago
love the callback feature for customer service over the phone from expedia
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Posted 11 years ago
Would appreciate better service and accurate information from Expedia Customer Support. Annoyed of being overcharged. No Response.
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Posted 11 years ago
has some outstanding customer service! I'm a fan!
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Posted 11 years ago
I was thoroughly impressed with Expedia customer service this week. Friendly, courteous and helpful. Well done expedia
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Posted 11 years ago
My family used to use Expedia regularly, but in 2020 when we had to cancel our trip because our flights were canceled, Expedia promised credits or a refund, but never delivered. We followed up with Singapore's version of the Better Business Bureau (Consumer Association of Singapore) and with our Member of Parliament. Expedia just continued to promise. To date nothing. We don't use Expedia any more.
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Posted 3 years ago
Price is expensive
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Posted 6 years ago
Everything seemed fine when I flew on the outward leg but on the return I was told I had no checked baggage and needed to pay for a bag. After some discussion I eventually agreed to pay but said I would complain. I complained to Expedia - after three emails they rang me and agreed to reimburse me. It would be in my account in 7 - 10 days. After three weeks I contacted them and was told there was a technical problem and they would try again. After two more emails and two more phone calls I was told it had to be done manually and would definitely be done immediately and be in my account with 5 - 7 days. It is now ten days later and i have emailed again. They think I will give up but this delay just makes me more determined.
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Posted 6 years ago
Only rating middle of the road as on booking room requested sea facing view, corner room and or balcony. When checking in we got none of the above but the hotel had no record of our request which was disappointing.
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Posted 8 years ago
I don't understand how it can take Expedia 's customer service up to 48 hours to contact a supervisor. Still waiting 72 hours later, not impressed
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Posted 11 years ago
Expedia Disaster: No Booking, No Help, No Apology! Very disappointed with Expedia. I received a confirmation for my hotel booking, but it turned out there was no reservation made. The hotel was fully booked and I was left without a room. Expedia support was unhelpful and claimed it was my fault for not filling out a form I was never told about. I had to find a last-minute (and expensive) alternative. Never again!!!!
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Posted 1 month ago
WARNING: BEWARE OF THESE PRACTICES We booked a 24-day stay over Christmas and New Year through Expedia, opting to pay upon arrival. In preparation, we purchased flights, reserved airport parking, arranged taxis in Egypt, and secured Egyptian visas. We were eagerly anticipating our holiday. However, just one week later, we received a message from Expedia stating that the hotel had canceled our booking due to "issues with the credit card." This excuse is completely unfounded—our credit card is valid and was successfully pre-authorized by Expedia at the time of booking. Despite numerous attempts to contact both Expedia and the hotel, we received no response from either. This left us scrambling to find a new hotel at the last minute, or risk losing our non-refundable flight and other bookings. This experience has been nothing short of a nightmare. We will never book through Expedia again and strongly urge others to think twice before trusting them with your travel plans. Don't let them ruin your holiday as they did ours!
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Posted 7 months ago
Appalling company willing to use scam tactics. Please see the thousands of bad reviews on Trust Pilot Expedia advertised a flight price of £690 on Skyscanner - maintaining this price throughout the booking process right until payment. On this basis we booked accommodation - thinking we needed to finalise these dates before paying for the flight. Moments later when we came to pay for the flight Expedia increased the price by £200. The original price of £690 was still being advertised on Skyscanner (and was several hours later). I actually chose to pay more with another operator to buy the flight and will never use Expedia again. I'll also be sure to tell as many friends and work colleagues as possible.
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Posted 8 months ago
Never use Expedia. I searched for a car to rent on Saturday for 2 weeks in the UK. When I showed up to pick up the car the rental agency was closed. I tried to call customer support and found it nearly impossible to speak with a human. I finally got through but they refused to reimburse me claiming that I made the reservation for the prior day! I then sent Expedia screen prints proving that I searched for a rental car for Saturday. It shows up in their search history on the Expedia app. Yet they still refused to reimburse me! Even though I can prove that I searched for a Saturday rental! They claim that I booked it for Friday! but can produce no proof. This is the second time they did this to me. I will never use them again. Because of Expedia, I paid for. A car which I do not have, I am out a large sum of money, I missed a very important engagement, and I am stranded in Oxford UK.
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Posted 9 months ago
Do not invest here. They are very quick to collect your money, but when it comes time to withdraw it, they stop answering your calls and emails and then eventually disappear. I lost about $37,455 to this company. Luckily, at first I got frustrated until I came across This Contact.mail address-( doris ashley 71 (AT) gmail. com) glad i saw testimonials on her good services so far. They also assist with fraud tracking operations and recovering lost funds and bitcoins. With their help, I managed to get my money back. For those who need help recovering their funds, I highly recommend them ..WhatsApp***(+) 1---( 717)---648---52---51
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Posted 1 year ago
Customer service was horrendous,very contradicting individuals worst place i have ever experienced. But wouldnt even give a refund and one minute they could give us a room if we paid extra and the next they refused because they “had no room “ shouldn’t of said they could’ve give us one. They apparently didnt have a manger to complain too.
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Posted 1 year ago
I am utterly appalled by the horrendous customer service I received from Expedia today. I wasted an entire Sunday trying to communicate with their team via Twitter, only to be met with what can only be described as sheer incompetence. It was, without a doubt, the worst customer service I have ever experienced from any company. Despite repeated attempts over five hours to connect with a human via phone calls and their entirely ineffectual website chat, my efforts were in vain. Furthermore, when I explicitly requested information on how to lodge a formal complaint via Twitter and Facebook, they flatly refused. After years of being a loyal customer, it's clear that Expedia's standards have plummeted dramatically. I can categorically say this will be my last encounter with them.
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Posted 1 year ago
Expedia is rated 1.9 based on 193 reviews