Exterior Solutions Reviews

Name: Exterior Solutions
Rating: 4.62

4.6 Rating 1,325 Reviews

91 %

of reviewers recommend Exterior Solutions

4.6

Based on 1,325 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

6303067414

Email:

vshah@exteriorsolutions.com

Exterior Solutions 5 star review on 25th April 2024

228

Anonymous

Anonymous // 01/01/2019

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“100% Satisfied... Customer serice was outstanding, delivery was 3 days after order, more than prompt. Shutters arrived exactly as described and as I expected. Have had compliments from neighbors.”

Helpful Report

Posted 3 weeks ago

“I was looking for closed louver shutters and couldn't find them. I chose the vinyl panel shutters w/center million instead and am so glad I did! The handyman who installed them said they are such great quality and workmanship. I love the new look they give! I am very pleased with this product. Thank you!!!”

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Posted 3 weeks ago

“Excellent service”

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Posted 3 weeks ago

“the shutters we ordered can promptly and were exactly as expected. I spoke with customer service before I ordered to get information about which type and material to order and they were very helpful. The shutters look very good and were reasonably priced.”

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Posted 3 weeks ago

“I have never written a review before but this experience has been so horrible I have no choice but to write a review so that others can avoid the mistake of using this company. We ordered shutters from this company and they arrived in a truly unacceptable state. I understand it’s a man made product but they arrived so rough and painted so poorly where they are truly unusable. It seemed to be a step or two was missed in the finishing process. I assumed based on how this company presents itself online they would want to know this and fix the situation. I emailed customer service with photos where they said they received my photos and after looking at them they are sending it up to our owner Ken to figure out the next steps. I never asked for a refund, only for these to be fixed to a standard that anyone paying for a product would expect to receive. After a week of no response to emails I finally decided to call. Jill (customer service) would say she would give Ken (owner) the message but did not receive a phone call for another 5 days until I called back. Ken proceeded to tell me that this is how all of their shutters are received and if I wasn’t happy with them I should sand them and repaint them myself. He stated there was nothing he would do to sell me a good product and that they all arrive this way. I caution anyone from buying anything from this company. If this is actually the case and this is how they all arrive this this proves these reviews on this website are fake reviews. I was giving him the benefit of the doubt that this must have just been a one off mistake but he stands by the photos of my shutters he saw. Do not make my mistake of using this company. If they arrive in poor condition they do not care and will do nothing to fix it.”

Helpful Report

Posted 3 weeks ago

Alex, We understand that the product material and finish is not what you were expecting. This is why we do offer product samples to be ordered prior to ordering custom made products that are not returnable, exchangeable, or refundable. However, the product is not unusable. You mentioned on the phone this morning that you have been able to further finish the product by sanding the louvers while not removing the paint. Although, this is an unnecessary step, you can certainly further finish the product if you feel it enhances the quality and appearance.

Posted 3 weeks ago

“These were absolutely perfect they look beautiful 😍 We were very worried on finding these odd sized shutters but wow Perfect 👍🏻 Highly Recommended 🤩⭐️⭐️⭐️⭐️⭐️💫”

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Posted 3 weeks ago

“Shutters were a precise fit. Rich color and fast delivery. Will buy again.”

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Posted 4 weeks ago

“Shutters look great. Easy to install and shipping was quick. Will purchase from Exterior Solutions in the future.”

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Posted 1 month ago

“Purchased shutters, very cheap, very flimsy, you can literally see through the joints. would not recommend.”

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Posted 1 month ago

“The customer service prior to my shutter purchase was exceptional. Shutters have not been hung up yet but again Customer Service with my questions so far have been top notch!”

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Posted 1 month ago

“Good product. Good price. Fast delivery. Good color options and looks awesome.”

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Posted 1 month ago

“Like the look and design of the shutters especially after painting them but was surprised how light weight they are. Thought they would have a little more heft to them. Also did not like the plastic screws that came with them that you can't really screw. You have to punch them through so I bought metal screws to attach them. Overall a good buy verses buying wood which cost way more!”

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Posted 1 month ago

“Fast shipping and great product, came exactly as measured”

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Posted 1 month ago

“RCVD SHUTTERS IN AMAZING TIME FRAME. COMPLETED INSTALLATION IN A MATTER OF MINUTES. HIGHLY RECOMMEND THIS COMPANY FOR AMAZING PVC SHUTTERS.”

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Posted 1 month ago

“I was very impressed with the quality and the price. I'll be shopping with them again.”

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Posted 1 month ago

“I’m very happy with the outcome & would use / recommend your business again !”

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Posted 1 month ago

“Did not give detailed measurements and rails turned out to be much wider than my existing shutters. Picture appeared similar to mine. Since the were the custom line I am stuck with them”

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Posted 1 month ago

“Great shutters, easy to install, and they add to my a lot to my homes curb appeal.”

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Posted 1 month ago

“Very good quality, shutter… Well constructed and solid”

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Posted 1 month ago

“I had researched many options for shutters, and just was not happy with the material and quality of other shutters available. I came across these on the internet and these just seemed like my best option, and when I removed my shutters that had been on for over 20 years after a really bizarre hail storm last April, to my surprise this was the same quality shutter I had already! They were a breeze to install and look just as amazing as my first pair!”

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Posted 1 month ago

Exterior Solutions is rated 4.6 based on 1,325 reviews