Exterior Solutions Reviews

Name: Exterior Solutions
Rating: 4.62

4.6 Rating 1,325 Reviews

91 %

of reviewers recommend Exterior Solutions

4.6

Based on 1,325 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

6303067414

Email:

vshah@exteriorsolutions.com

Exterior Solutions 5 star review on 25th April 2024

228

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shutters were cheaply made,to us poor quality. Put them up anyway maybe no one will see poor quality.”

Helpful Report

Posted 1 week ago

“Did not give detailed measurements and rails turned out to be much wider than my existing shutters. Picture appeared similar to mine. Since the were the custom line I am stuck with them”

Helpful Report

Posted 1 month ago

“I was not thrilled with how the molding seems to have an "overlap" of the vinyl on the inside of the colonial box. For the money I would have expected a more seamless mold.”

Helpful Report

Posted 6 months ago

“Very cheap, flimsy product. Not well constructed. Had to buy something else of better quality. Will probably throw these away.”

Helpful Report

Posted 11 months ago

“The sample, though packed in heavy cardboard, had 2 slightly mashed corners. The composite itself absorbed WAY too much water, convincing me that my Maine coastal climate would demand painting every couple of years. The material weight is heavy, suggesting that hanging the shutters would be a two-person job. I will not be buying these shutters.”

Helpful Report

Posted 11 months ago

“Easy to order, early delivery. But disappointed in the painted shutters. The slats slide back and forth and when they do, the unpainted part of the slat shows. We will have to address every single slat to keep them from showing the unpainted sections once on the home. Very disappointing for the price paid.”

Helpful Report

Posted 1 year ago

“I Odered 1 shutter my installer advised was not properly checked before shipping as some openings in the seams , I contact your customer service was closed due to MLK holiday. I install shutter as install advised would be a charge appointment cancellation and had his tools setup. I called you custom service advised if the circumstances and requested a partial refund as imperfections not that noticeable . They told me to take shutter down and return it at my expense, would refund my money, I was insulted by their behavior and reply to keep the money and not recommend your company, I never experienced this type of customer service Regards Philip Saviano”

Helpful Report

Posted 1 year ago

“I have responded twice already with no response back. Since I hade the issue with my shutters I did ask for some type of partial refund since I had to fix the shutter myself. I no longer expect customer service from companies. Everyone has an entire list of reasons why things are not right rather than trying to fix things or trying to make things right.”

Helpful Report

Posted 1 year ago

“Received 2 shutters, one has small split on edge. Also ordered 12 fasteners which I did not receive. Not great”

Helpful Report

Posted 1 year ago

“Both sets of shutters came short of ordered size. They also came on top of each other wrapped on a pallet and the delivery service left the 80lb pallet!”

Helpful Report

Posted 2 years ago

“3 of the 4 shutters arrived in pieces..I had to use epoxy to glue them together myself. Not at all like the ones I got last year from the same company”

Helpful Report

Posted 2 years ago

“Bought 79x18 style and rail exterior vinyl shutters. The styles are misproportioned and should be narrower. Also the width should be 17 7/8 instead of 17 3/4”

Helpful Report

Posted 2 years ago

“We were thrilled with receiving the shipment within a week as opposed to three weeks as noted. However, the quality and the price are ridiculous compared to the quality and price of shutters from the Home Depot or Lowes. For $628.00 I was expecting a high quality product. The shutters are flimsy at best. I honestly feel troubled that I have to express my disappointment. But you requested customer feedback.”

Helpful Report

Posted 2 years ago

“Thought they were cheaply made some of the outside corners weren’t tight just stapled Together”

Helpful Report

Posted 2 years ago

“I'm regretting buying these shutters. They are very flimsy and cheap looking. One of the cross pieces actually broke off when I picked it up and I had to glue it back on.”

Helpful Report

Posted 2 years ago

“The shutters look nice but unfortunately multiple horizontal boards on board and batten shutters were broken off in the box. They appear to only be secured with drops of glue or a few plastic welds. I glued them back together and hope that they stay. I'm concerned that they won't stand up to the weather.”

Helpful Report

Posted 2 years ago

“Not what expected for the money”

Helpful Report

Posted 2 years ago

“Shutters came damaged waiting for new ones.”

Helpful Report

Posted 2 years ago

“the package arrived completely opened with no protective materials around the shutters and no packing slip enclosed no care taken to protect my purchase”

Helpful Report

Posted 2 years ago

“From a distance the shutters look ok, but up close you can tell how they are pieced together. The plastic is thin; cheap in my opinion. Also, the clips cannot be used as is as it is impossible to clip onto the plastic without damaging it. Overall, for the money, it is not worth it.”

Helpful Report

Posted 2 years ago

Exterior Solutions is rated 4.6 based on 1,325 reviews