Exterior Solutions Reviews

Name: Exterior Solutions
Rating: 4.62

4.6 Rating 1,325 Reviews

91 %

of reviewers recommend Exterior Solutions

4.6

Based on 1,325 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

6303067414

Email:

vshah@exteriorsolutions.com

Exterior Solutions 5 star review on 25th April 2024

228

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered shutters. I thought they would be up to Harvey’s standards. They are not. They are much cheaper and flimsy. They are not like my original shutters. I’m disappointed.”

Helpful Report

Posted 2 weeks ago

“I have never written a review before but this experience has been so horrible I have no choice but to write a review so that others can avoid the mistake of using this company. We ordered shutters from this company and they arrived in a truly unacceptable state. I understand it’s a man made product but they arrived so rough and painted so poorly where they are truly unusable. It seemed to be a step or two was missed in the finishing process. I assumed based on how this company presents itself online they would want to know this and fix the situation. I emailed customer service with photos where they said they received my photos and after looking at them they are sending it up to our owner Ken to figure out the next steps. I never asked for a refund, only for these to be fixed to a standard that anyone paying for a product would expect to receive. After a week of no response to emails I finally decided to call. Jill (customer service) would say she would give Ken (owner) the message but did not receive a phone call for another 5 days until I called back. Ken proceeded to tell me that this is how all of their shutters are received and if I wasn’t happy with them I should sand them and repaint them myself. He stated there was nothing he would do to sell me a good product and that they all arrive this way. I caution anyone from buying anything from this company. If this is actually the case and this is how they all arrive this this proves these reviews on this website are fake reviews. I was giving him the benefit of the doubt that this must have just been a one off mistake but he stands by the photos of my shutters he saw. Do not make my mistake of using this company. If they arrive in poor condition they do not care and will do nothing to fix it.”

Helpful Report

Posted 3 weeks ago

Alex, We understand that the product material and finish is not what you were expecting. This is why we do offer product samples to be ordered prior to ordering custom made products that are not returnable, exchangeable, or refundable. However, the product is not unusable. You mentioned on the phone this morning that you have been able to further finish the product by sanding the louvers while not removing the paint. Although, this is an unnecessary step, you can certainly further finish the product if you feel it enhances the quality and appearance.

Posted 3 weeks ago

“Purchased shutters, very cheap, very flimsy, you can literally see through the joints. would not recommend.”

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Posted 1 month ago

“Poor return policy. Poor color quality. Prompt customer service. Cost me $72 to return shipment and $0 shipping to receive.”

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Posted 1 month ago

“While the product shipped promptly we are disappointed in the quality compared to our existing shutters. These shutters have a very "cheap" feel to them. I am concerned about how well they will hold up. To be honest I would have returned them if I could”

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Posted 4 months ago

“All damaged. Need a replacement sent.”

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Posted 5 months ago

Normally goods damaged in transit should be reported within 5 days. This helps ensure that the responsibility for the damage is clearly attributed to the delivery process, rather than any mishandling after delivery. However, even though this was delivered 2 weeks ago, we have already ordered a free replacement set be sent to you.

Posted 5 months ago

“Cheaply made”

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Posted 7 months ago

“I've ordered three different times and each time it seems the quality gets worse. In the past, it was small problems that we could either live with or repair ourselves. The last time both packs of shutters were damaged. Because we were having a family reunion, we installed them. The week after, I asked customer service how to rectify. They said no way since they were already installed...couldn't tell if it was there fault or ours. Well, we installed all other 9 sets without damaging them, so I can guarantee we didn't CRUSH two of the four, and didn't rip one of the battens off of the other set. I spent about $2000. Will never order from them again.”

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Posted 9 months ago

“Order#341179 Very disappointed! I paided to have these shutters painted! NOT TO SEND ME PAINT TO TOUCH THEM UP!!! One also has drip marks on the slats. Hope the pictures come through, so you can see what a crappy job they did. NOT HAPPY WITH PRODUCT! Does the company reply to these reviews? Just wondering....haven't heard anything from your company.”

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Posted 9 months ago

“Could not use your product. Your design team should research the shape and dimensions of tilt rods. Your product is grossly inaccurate. An expensive lesson for me. So very glad that I ordered only one pair instead of the entire house. It didn't even burn well.”

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Posted 10 months ago

“I am so sorry I purchased you composite shutter, poor quality. I paid over $1.5k and they look like $100 shutters. The when I took the shutter out of the box for my installer. I paired the shutters and the next morning I was going to put them at each window. When I did that the paint peels off. See pics. Plus the shutter had ruff spots and the color was no were closed to what was shown. I know it o the computer and each computer is calibrated differently but it was way off. If I had to do it again I buy from another company.”

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Posted 11 months ago

“In the past , I have been pleased with the shutters I have ordered. This time around, I had some issues. The slats in the shutters were painted black but when they move ( side to side) the wood is not painted. So you have to "place" each slat and assume they wont move again.”

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Posted 1 year ago

“I have not received my order yet.”

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Posted 1 year ago

“These "vinyl" shutters are just pieces of plastic. I just removed vinyl shutters and ordered these for a sleeker style and the material is not anywhere close to the vinyl shutters I was replacing or the vinyl siding on my house. These are just cheap plastic. Complete junk. I am shocked at the poor quality. For $500 I would have expected alot more. And the Company will not accept a return or give me any portion of my money back. Very disappointing. Stay away from this product.”

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Posted 1 year ago

“Was mislead on my order would like to send back shutters.Ihad sent pictures of broken shutters that were single injection and received a damaged two part shutter that looks unfinished!!!”

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Posted 1 year ago

“I accidentally ordered the wrong size & the cost to me would have been just a few dollars less than what I paid for the shutters to ship back. Goes to show how much of a mark up are on these shutters . I am stuck with $350 worth of shutters I can't use. I would never order again from this company or will I ever recommend this company”

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Posted 1 year ago

“Major issue with the shipping company you contract. They ran off my driveway and rutted out my yard- keep in mind that the shutters were delivered by semi- so HUGE ruts in my newly sodded yard. It was pouring rain and the delivery driver refused to bring the shutters in my garage. Instead he left them in my driveway- even though he had a dolly and could have EASLIY moved them right into my garage. Dumbfounded, I asked if he was really going to leave them in the driveway- his response was throwing his hands up in the air and rudely yelling “what do you want me to do about it!?” My husband was on a business trip and the shutters were extremely heavy. After trying myself to get them into the garage I had to accept defeat and leave them where the delivery driver did- in the driveway, in the POURING rain. Oh, the driver also made mention that “at least they wouldn’t ruin too bad in the rain since they are shutters” We just moved into our new construction house and multiple, large items- furniture, appliances, etc. have been delivered recently. I have never ran into any issue with delivery before this. When you pay for a quality product, you would assume you also get quality delivery.”

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Posted 1 year ago

“Not good, I have not received the shutters yet.”

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Posted 1 year ago

“THE PLASTIC NAILS FOR THE SHUTTERS WERE VERY CHEAP AND BROKE WHILE TRYING TO HANG SHUTTERS THAT WE TOOK DOWN FOR THE PAINTING OF OUR HOUSE. VERY DISAPPOINTED, WILL NOT ORDER FROM HERE AGAIN!!!!!”

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Posted 1 year ago

“Do not do business with this company. Criminals and highway robbery. They have many lawsuits and complaints with the Better Business Bureau”

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Posted 1 year ago

Exterior Solutions is rated 4.6 based on 1,325 reviews