Exterior Solutions Reviews

Name: Exterior Solutions
Rating: 4.62

4.6 Rating 1,354 Reviews

91 %

of reviewers recommend Exterior Solutions

4.6

Based on 1,354 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

6303067414

Email:

vshah@exteriorsolutions.com

Exterior Solutions 5 star review on 2nd May 2024

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY poor quality shutters. Not fit to be used, unusable. Not even worth one star.”

Helpful Report

Posted 1 year ago

“The delivery of the shutters was a disaster. They left the shutters in a pile a quarter mile down a hill from my house. I was never notified that they were delivering them, or that they had left them. We discovered them by accident and then had to haul 256 pounds of shutters up to our house.”

Helpful Report

Posted 1 year ago

“Ordered four 71 x 14 vinyl shutters. Shutters do not hold their shape, vinyl is too soft. Not rigid at all. I will be replacing them with a new different shutter.”

Helpful Report

Posted 2 years ago

“This company appears to be selective in publishing reviews. I recently wrote a detailed review explaining what appeared to me to be deceptive sales practices and unresponsive customer service, but that review was weeded out and not published. That certainly makes me wonder how much faith one should put in any of the positive reviews on this site.”

Helpful Report

Posted 2 years ago

“your website sucks”

Helpful Report

Posted 2 years ago

“Poor customer service!!”

Helpful Report

Posted 2 years ago

“Unfortunately I am not happy with the service. I missed the part where I had to pay for shipping the product back if not needed. It took several iterations with the customer service rep to understand that I only wanted to return it. I understood there was a high restocking fee but did not plan that it would cost me 56.00 to ship it back. Needless to say I did not ship it back and will not use this company for future needs. Thank you. Regards, Scott”

Helpful Report

Posted 2 years ago

“I have not received the shipment yet. It was supposed to be received on the 14 of Dec. Now I am told it will be on the 27th of Dec?”

Helpful Report

Posted 2 years ago

“Product was not well made … seller should care more about product that’s sold”

Helpful Report

Posted 2 years ago

“The shutters were flimsy and certainly not worth the price I paid for them. Neighbors who were helping me hang them concurred. As far as the fasteners that were included, they are totally useless, breaking in half and twisting. I ended going to the hardware store and purchasing screws that were far superior and much easier to install.”

Helpful Report

Posted 2 years ago

“I was very disappointed in these shutters. They are very cheaply made. The measurements were incorrect and I am unable to get refund or exchange I was told because they were custom made. I will never recommend this company. Lynn Spencer”

Helpful Report

Posted 2 years ago

“HORRIBLE. I DISCUSSED WITH JILL TO ORDER 3 PAIRS OF SHUTTERS. WHAT ARRIVED PER NOW THE ORDERED PROCESSED WAS ONE PAIR, WHICH HAS CAUSED ME AN EXPENSIVE DELAY. I CALLED IN THINKING ES BELIEVED THE CUSTOMER IS ALWAYS RIGHT. WHAT I MET WITH WAS A MILITANT AMANDA WHO HAD EVIDENCE I ONLY ORDERED ONE PAIR, WHICH WAS WHAT THE FINAL RECEIPT SAID IN A FONT I COULDN'T READ AND I HAD ALREADY ASKED FOR 3 AND RECEIVED A QUOTE FOR 3 SO INNOCENTLY THOUGHT IT WAS STILL 3 SINCE NO ONE TOLD ME EXTERIOR SWITCHED IT TO 3. AMANDA REFUSED TO BELIEVE ME AND DID A LOUSLY SEARCH FOR EVIDENCE. AND REFUSED TO BELIEVE ME AND SO HER SUPERVISOR KEN BECAME INVOLVED AND WHEN I HAD PROOF OF THE ORIGINAL QUOTE CALLED ME AN UNKIND NAME. MUCH PREFER TO GIVE THE BUSINESS TO YOUR COMPETITOR. OVERALL RUDE, INSULTING AND KEN AND AMANDA WERE WRONG. QUOTE 103398”

Helpful Report

Posted 2 years ago

“The product (shutters) is horrible, very disappointed. We will be replacing them as soon as economically possible. The customer service was good, no complaints about that.”

Helpful Report

Posted 2 years ago

“The Sienna color we received was brown, We ordered sienna brown which had a green color to it”

Helpful Report

Posted 2 years ago

“Order 2 Sets of shutters 55 " and 67 ". Called on several occasions and I was first told the 55 " were out of stock. Called again was told 67 " were out of stock. Each time I called I got a different story. The web site they were still selling the shutters. It took 2 months to receive the shutters. They immediate billed my charge card though.”

Helpful Report

Posted 2 years ago

“Warped poor quality”

Helpful Report

Posted 2 years ago

“I waited five weeks and the order came in wrong couldn’t even use the shutters. I think the companies too busy and they don’t have the quality control anymore”

Helpful Report

Posted 2 years ago

“Customer service in terriable.”

Helpful Report

Posted 2 years ago

“Several of the cross pieces fell off and had to be glued back on. Poorly constructed for moderately priced shutters.”

Helpful Report

Posted 2 years ago

“Only as good as the vendor they represent therefore its that vendor's customer service decision that manages the problem. In the case of our shutters ordered that warrants a rating of one star as we were not happy with the quality of our shutters received and it was too expensive to send them back based on terms and conditions for a return. Jerry Shane The Villages FL”

Helpful Report

Posted 3 years ago

Exterior Solutions is rated 4.6 based on 1,354 reviews