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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Fast Service
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Posted 1 year ago
I love this company!
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Posted 1 year ago
Order was placed on 8/24 and order was barely shipped today, 9/4. Paid extra for fast shipping too.
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Posted 1 year ago
Thank you for your feedback. We apologize for any confusion regarding the shipping of your order. We want to clarify that the additional cost for expedited shipping covers the transit time once the order has been processed and shipped. Processing time is separate and is necessary to prepare your order for shipment. According to our records, your order was shipped within the expedited shipping timeframe you selected. We understand that delays can be frustrating and appreciate your patience. If you have any further questions or need additional assistance, please feel free to contact us.
Posted 1 year ago
Ordered my contacts and within a few hours they slipped! Nice job!
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Posted 1 year ago
I’ve been a customer of EZ Contacts for years. I do trust them and I have gotten both contacts and glasses from them. I would rate them 5 stars EXCEPT in the last year their shipping has been very slow. Their site will say an item is “in stock” and after I order it they will tell me it’s out of stock and it could take weeks to get in. I purposely order items that say available for immediate shipping yet the last several items I’ve ordered have actually not been in stock. I wait over a month for shipment. If something isnt in stock, then just say it’s not so that I don’t order and expect it just to get a notice it won’t ship for several weeks. That’s not good customer service. Therefore , I will probably go elsewhere first before going through that again. Quality is great and they are great answering inquiries. If you’re okay with waiting 4-6 weeks for your order, then it may be worth the wait.
Helpful Report
Posted 1 year ago
Thank you for your continued trust in EZ Contacts and for your feedback. We’re glad to hear that you’ve been satisfied with our products and customer service in the past. We sincerely apologize for the recent issues you’ve experienced with shipping and stock availability. We understand how frustrating it can be when an item is listed as “in stock” but is later delayed. We are actively working to improve our inventory management and ensure that our site accurately reflects item availability. Your feedback is valuable, and we are committed to enhancing our shipping process to better meet your expectations. We hope to regain your confidence and provide a smoother experience in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out directly.
Posted 1 year ago
It was easy to order, but still in processing hope they ship soon
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Posted 1 year ago
Ordering was straightforward, easy and quick. Savings were huge!
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Posted 1 year ago
Always good pricing and fast shipping
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Posted 1 year ago
Great glasses
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Posted 1 year ago
Makes getting frames and shades real easy to buy highly recommend
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Posted 1 year ago
PRICE, PRICE AND PRICE!!
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Posted 1 year ago
Easy and quick
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Posted 1 year ago
This order was very easy to order. My order can in good shape. Thank You
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Posted 1 year ago
The sunglasses have been on delay for about 4 weeks
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Posted 1 year ago
Hi there, Thank you for your review. We apologize for the delay you experienced with your sunglasses. We understand how frustrating it can be to wait longer than expected. As a gesture of goodwill and to make up for the inconvenience, we have upgraded your shipping to expedited at no additional cost. This should help ensure that your sunglasses arrive as quickly as possible. Thank you for your patience and understanding. If you have any further questions or need additional assistance, please feel free to reach out.
Posted 1 year ago
Ordering was easy...I was a bit taken back by the shipping charge though
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
My order was said to be delayed 2-3 weeks due to backorder and so I called to cancel and still hasn't been canceled per my request
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Posted 1 year ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
Easy to order items & fast service!!
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Posted 1 year ago
Super website and easy to navigate! Best price!!
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Posted 1 year ago
The customer service was very helpful the insurance team did a great job and my glasses got to me fast and they were perfect thank you so much
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Posted 1 year ago
Terrible business practice. Will have waited two weeks before lenses were even received by this company, then another week for delivery. Money held three weeks before receipt of product?!? Website states 24 hour notice if there is an availability delay - BEWARE. NO UPDATE provided. No tracking provided. Not even received there from manufacturer. This is unnacceptable business behavior. Have gone to competitors - quicker, cheaper and with prompt customer service.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We’re deeply sorry to hear about your experience and understand your frustration. It’s clear that we did not meet your expectations regarding the timeliness of your order and communication. The delays you described, including the lack of updates and tracking information, are unacceptable and not reflective of the standard we aim to uphold. We are reviewing our processes to ensure we improve in these areas and prevent such issues in the future. We appreciate your feedback and sincerely apologize for the inconvenience you’ve experienced. If there’s anything we can do to rectify the situation or if you have any further concerns, please reach out to us directly. Thank you for bringing this to our attention.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews