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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Order has been delayed by quite a bit. Still have not received a shipping date.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Everytime I'm ready to refill my contact prescription, I have to call them to renegotiate pricing. Everytime I go to the website or respond to one of thier emails saying it's time to renew, the price has gone up 50% to nearly 100%! I call speak with a rep, who are always very nice and helpful, and have them pull up my previous order and have them match that price. Only yesterday, they said they could only do a 15% discount. So I used to pay $19.95 for a boc ox 30 lenses. When I go to renew online, it lists them at $39.95 per box. They used to (less than 1 year ago) honor my $19.95 per box. Now they say they can only give me 15% off of $39.95. That is more than inflation - that's corporate greed.
Helpful Report
Posted 1 year ago
Hi Paul, Thank you for reaching out and providing feedback. We understand your frustration with the price increases, and we want to explain that these changes are often due to fluctuations in manufacturer pricing, which can be influenced by rising production costs, supplier contracts, and market conditions. While we try to honor previous prices, adjustments are sometimes necessary based on these external factors. We strive to offer regular deals and promotions and encourage you to consider subscribing to our email list or checking our website for upcoming offers. Additionally, we have a convenient price match policy and our EZPoints loyalty program, which allows you to accumulate points for further savings with every purchase. You can find more information about these programs on our website. We hope this information clarifies our commitment to value and encourages you to consider future purchases with us. Should you have any further questions or feedback, please don't hesitate to contact us.
Posted 1 year ago
Awful customer service. Advertises coupon codes that don’t apply and no help after purchase is complete. Just interested in a quick buck. Won’t buy from EzContacts again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your feedback. We're truly sorry to hear about your experience. We understand how disappointing it can be when coupon codes don't apply as expected, and we apologize for any confusion. However, we’d like to clarify that the item you purchased was already discounted, which made it ineligible for additional discounts, including any applicable promo codes. We always aim to provide the best possible value to our customers, and we regret that we didn’t meet your expectations this time. If you have any further questions or need assistance, please feel free to reach out to our customer service team. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Posted 1 year ago
Haven’t received my contacts yet. Ordered on Oct 31st.. today is Nov 12th. That is a long time to wait for contacts.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
It took me over a month to get my glasses! I’ve never had such poor customer service in my life. They took my money and never notified me about the delay with my order. I called them and they deliberately kept handing up on me. Never again!
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the experience you had with your order, and we understand your frustration. This is not the level of service we strive to provide, and we would like to look into this further. One of our agents has already reached out to you via email to offer assistance and resolve the situation. Please feel free to reply to that email or contact us directly if you need any additional help. We value your feedback and would appreciate the opportunity to make things right. Thank you for bringing this to our attention.
Posted 1 year ago
Great customer service, best prices
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Posted 1 year ago
Received fast and exactly what I ordered. At a great price to boot. Very satisfied and recommend using these folks!
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Posted 1 year ago
Takes too long to prepare shipment. Over 2 weeks to pack and ship? That’s unacceptable. I won’t order from here again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We’re sorry to hear about the delay with your order and completely understand your frustration. We aim to process and ship orders as quickly as possible, but sometimes factors like inventory delays can lead to longer-than-usual processing times. We truly apologize for the inconvenience this caused. We value your feedback and are working to improve our shipping processes to prevent this from happening in the future. We hope you’ll consider giving us another chance, and if you have any questions or need further assistance, please don’t hesitate to reach out to us at help@ezcontacts.com
Posted 1 year ago
I'm ezcontacts customer since year 2017 because customer service,prices, shipping speed,quality of the products etc are outstanding Highly recommended
Helpful Report
Posted 1 year ago
Its been 1 month now and still haven't received my order, called several times and put on hold until I get cut off. HORRIBLE
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
almost 2 weeks before my item shipped and no notification
Helpful Report
Posted 1 year ago
I order a pair f oakley split shot sunglasses, the web site said 4-6 weeks delivery, at the end of 6 weeks I contacted EZcontacts about a delivery time, I got a response the next day. They told me they should ship in the next 3-5 days. I gave tem 2 weeks and contacted them again and they said it might be 3-4 more weeks. Three days later I got an email saying that the glasses have been shiped, and I receive them 3 days later. They were Well packaged, and I am very satisified the the product and the quick response from EZContacts customer service. I will definately recommend them and buy from them again.
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Posted 1 year ago
It took me all of 10 minutes to place my order. Site was so easy to navigate. Will order again.
Helpful Report
Posted 1 year ago
Avoid this vendor. After submitting the order, I did not receive any status updates, no delivery estimates. Nothing. Responses to inquiries were not timely, if at all. Impossible to get a hold of someone via phone. Was pretty sure this was a scam website. Supposedly, the shipment is on its way, but given the expected fraud I've already purchased somewhere else.
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Posted 1 year ago
Very professional customer service
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Posted 1 year ago
I will never use EX Contacts again. Their customer service is terrible. I’ve been waiting for weeks for my order. I’ve been told three different stories about why there is a delay. It’s impossible to get anyone on the phone, and email responses take DAYS.
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Posted 1 year ago
Definitely the best price and efficiently processed order quickly. Definitely ordering again
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Posted 1 year ago
Above my expectations. Great price perfect fit and each frame came with a hard case. Shipping was fast and free
Helpful Report
Posted 1 year ago
I was not ab;e to get my contact lenses!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Fast & Easy
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews