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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

EZ to order !
Helpful Report
Posted 1 year ago
Shulem Felberbaum was very helpful
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Posted 1 year ago
Love the glasses.
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Posted 1 year ago
I paid for quick shipping 3-5 days. And I is now 12 days and it shows nothing has shipped yet and I have had no response from my email and chat. I will not be using again.
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Posted 1 year ago
It took almost 2 weeks for my contacts to ship, with no explanation sent to me.
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Posted 1 year ago
Two weeks to ship from the order date is unacceptable. Your customer service is non existent as well. I will not be ordering from you anymore. I would not recommend you to anyone.
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Posted 1 year ago
It is impossible to get a hold of a person if you need one unless you push the number for sales for new orders:( I sat on hold mutliple times for over 20 minutes before giving up, won't be ordering from you again!
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Posted 1 year ago
Took 1 month from time order placed until received contacts. I have ordered numerous times with no issues but EZContacts dropped ball on this order.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
To this date we have received the eye glasses we ordered but my credit card was charged
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We're so sorry for the frustration the delay and lack of communication has caused you. Your glasses are now in the lab and are being processed. They are expected to ship out shortly, and we will send you an email with the tracking number as soon as they are ready to be shipped. We truly appreciate your patience and understanding as we work to get your order to you as quickly as possible. If you have any further questions, please don't hesitate to reach out to us at help@ezcontacts.com.
Posted 1 year ago
Ordered Contacts and found the exact same contact $60 cheaper on another site, contacted multiple times trying to get a hold of customer service to cancel the order no reply, so now I have to pay $10 to return them after they get here. Buyer beware, shop around first!
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your feedback. We're truly sorry to hear about your experience, but after reviewing our records, we couldn’t find any correspondence from you regarding a cancellation request. We always strive to respond promptly to customer inquiries, and we sincerely apologize if your messages were missed. If you would still like to resolve this issue or discuss the return process further, please reach out to us directly at help@ezcontacts.com and we'll do everything we can to assist you. We appreciate your feedback, and we look forward to improving our service based on your experience.
Posted 1 year ago
I have used EZ contact for several years and no problems except one order was short but they immediately resolved the issue thanks! Reorder is very simple to do.
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Posted 1 year ago
When I made my purchase, I had a question and called the help desk. I waited for 20 mins and was still on hold. I used the option to hold my place in line and to have a representative call me back, but did not receive a call back (and still haven't received a call back).
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Posted 1 year ago
1
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Posted 1 year ago
Great Glasses, Great Price, Delivered earlier than expected
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Posted 1 year ago
This was my first experience with ordering contact online. Fernando was extremely professional and helpful throughout the process. Thank you Fernando!!
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Posted 1 year ago
Quick and easy!
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Posted 1 year ago
Very easy to order well priced contact lenses.
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Posted 1 year ago
Glasses frames arrived quickly and for a very good price.
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Posted 1 year ago
I have not received my order yet. It would be nice to receive an update why my order has been delayed.
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Posted 1 year ago
It was really easy to order from the EZContacts and was the best price, thank you
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews