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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered something over 2 weeks ago and it hasn’t even processed yet. No communication regarding order status whatsoever
Helpful Report
Posted 9 months ago
Very disappointed with my last order from here. Apparently, the company was closed for a week for a religious holiday. I placed an order during this time not knowing due to lack of communication. Took my money right away and here I sit 12 days later still no contacts. Will not order from here again.
Helpful Report
Posted 9 months ago
Paid extra for fast shipping, shipping 3 days was good and on time. They didn't inform you when they have a holiday delay extension. But the price on my contact lenses were more affordable on here. Contacts arrived and half of them were open and the other half aren't. I never had this problem before and this is the first.
Helpful Report
Posted 9 months ago
Hi there, Thank you for your feedback. We’re glad to hear you found our prices affordable, but we’re truly sorry to learn about the issues you experienced with your order. We’d like to look into this matter further, especially regarding the open contacts. Please reach out to us directly at help@ezcontacts.com, and we’ll ensure this is addressed promptly. Your satisfaction is important to us, and we appreciate your understanding.
Posted 9 months ago
Great selection and friendly customer service, just a very long wait from order to shipping.
Helpful Report
Posted 9 months ago
Hi there, Thank you for your positive feedback about our selection and customer service! We apologize for the longer wait time. Since your order included custom prescription lenses, it took a bit longer in the lab to ensure everything met our quality standards. We appreciate your patience and understanding, and we’re glad to have you as a customer!
Posted 9 months ago
I got an immediate response to my order but then they took a whole week to ship it even if they wrote me backthat they had the contact in store. It seems they were celebrating some kind of Holliday. I respect it but on my opinion is disonest let a client go through the order process and after you payed they tell you that they are going to old on it for a whole week. I even payed for express delivery. It is the costumer right to know all the conditions before completing the buying process.
Helpful Report
Posted 9 months ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the delay in shipping your order and understand your frustration, especially after paying for express delivery. We did have a holiday that affected our shipping schedule, and we regret that this wasn’t clearly communicated during the ordering process. We strive to keep our customers informed, and your feedback highlights an area where we can improve. We appreciate your understanding and patience, and if there’s anything we can do to make this right, please let us know. Thank you for bringing this to our attention.
Posted 9 months ago
Ordered online Oct 5, contacted EXContacts on delivery status. Was told they were on back order and sorry for not letting me know. On website it didn’t say they were not on stock. Now they are letting me know they are in stock and will mail my order. Have ordered before and not had this happen. If I order again. Will call before ordering
Helpful Report
Posted 9 months ago
Hi there, Thank you for your feedback. We sincerely apologize for the oversight regarding your order and for not communicating the backorder status sooner. We understand how frustrating this can be, especially when you expect timely delivery. We're glad to hear your order is now in stock and will be shipped soon. We appreciate your past business and understand your decision to call before ordering in the future. Your experience is important to us, and we’re committed to improving our communication to prevent this from happening again. If you have any further questions or concerns, please feel free to reach out. Thank you for your understanding.
Posted 9 months ago
Took a week to get an update when site said be delivered on 5 to 7 days still waiting on them
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 9 months ago
Took a long time to ship my item.
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Posted 9 months ago
I ordered a pair of Maui Jim’s last week have not seen the glasses and have no updates on their arrival. Les’s communication than promised.
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Posted 9 months ago
Still waiting for my order
Helpful Report
Posted 9 months ago
Hi there, Thank you for sharing your experience with us. We’re truly sorry to hear that this time around, shipping took longer than expected and that communication fell short. We appreciate your loyalty and understand how frustrating this can be. Your satisfaction is important to us, and we’ll work to improve our processes to ensure a better experience in the future. If you have any further concerns or need assistance, please feel free to reach out. Thank you for your understanding!
Posted 9 months ago
Usually a big fan of this site, but my last order took 10 days to ship. Other than that, good stuff.
Helpful Report
Posted 9 months ago
Hi there, Thank you for your feedback! We're glad to hear you enjoy our company and apologize for the delay with your recent order. We had a scheduled closure and communicated this to all our customers through emails and notifications on our website. We appreciate your understanding and support, and we’re committed to improving our shipping times. If you have any further questions or concerns, please feel free to reach out.
Posted 9 months ago
Took too long to ship my order out
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 9 months ago
My first time ordering with EZContacts, very disappointed in the delivery time and notifications! I ordered my contacts on Tuesday and paid $8.95 for 3-5 day express and it is now Saturday. Every time I check the progress it’s still at processing. Why didn’t waste almost $10 for a delivery that’s not express or get any updates as to the delay!
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 9 months ago
Hi, I ordered my glasses on September 9th, but put the wrong prescription in. I fixed it quickly and then waited....and waited. I emailed 3 times to follow up on the order and ultimately tried to cancel it because it was taking so long. Anyway, I finally got them and they are great, just took too long...
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We’re glad to hear you’re happy with your glasses! However, we sincerely apologize for the delays you experienced with your order. We understand how frustrating it can be to wait, especially after correcting your prescription. We appreciate your patience and the effort you took to follow up with us. Your experience is important to us, and we’ll work to improve our processing times in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing us!
Posted 9 months ago
I love EZ contacts! My contacts are right and on time every time. But I have ordered several pairs of glasses and they never arrive on time and they are never right. I have a drawer full of them that I can't even wear. There's never an offer for refund or anything. I've been a customer for many years and I really hope this issue is addressed!
Helpful Report
Posted 9 months ago
Hi there, Thank you for your loyalty to EZ Contacts and for sharing your feedback. We’re thrilled to hear that you love our contact lenses, but we’re sorry to learn about the issues you've had with your glasses orders. We’d like to look into this matter further and understand what went wrong. Please reach out to us directly with your order details, and we’ll work to address your concerns. Your satisfaction is important to us, and we appreciate the opportunity to resolve this.
Posted 9 months ago
Ordered frames 9-16, 2024. As of 10-17, frames have not been received. On 10-17 We were notified of impending shipment. We heard nothing for one month after the order. I doubt we’ll do business with you again. Steve Dolniak, 309-533-1104
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Posted 9 months ago
Glasses are great, prescription feels correct, the frames did come scratched where the lenses are on the OUT side so that is something I would consider before placing an order
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Posted 9 months ago
you keep asking i keep saying i am sometimes getting a defective lense! what you say?!
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 9 months ago
Better sales and coupons for longtime customers. I've been buying from you long before you took over this company. I was a longtime user of the company you bought from. No appreciate for long-term customers.
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Posted 9 months ago
Shipping does not include the time to make the glasses. Must be able to wait , even with 2 day delivery option.
Helpful Report
Posted 9 months ago
EZContacts is rated 4.0 based on 22,684 reviews