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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

So Easy to Order!
Helpful Report
Posted 1 year ago
No tracking info was sent last time.
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Posted 1 year ago
Hi there, Thank you for your feedback! We're sorry to hear you haven't received your tracking information. It was emailed to you, so please check your spam or junk folder just in case. If you still can’t find it, don’t hesitate to reach out to our customer service team, and they’ll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Are you thinking of treating yourself and purchasing a nice pair of glasses? Have you been tracking this particular pair and found the best price to be here, on EZContacts? Well save yourself the trouble and just walk into traffic. Or, pay the extra money to buy your glasses somewhere else. I never leave reviews but this has been an absolute nightmare experience. Firstly, my card was double charged and EZContacts denies it (despite being provide with receipts from my bank). The customer service is atrocious. Extremely long on hold wait times, rude agents, and incompetent managers is what awaits you if you need to contact anyone regarding your transaction. On top of that, it’s been nearly three weeks since my simple order of one pair of sunglasses, and my order has yet to process, let alone ship. Spend the extra money, shop somewhere else and save yourself the heartache.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We’re so sorry to hear about the issues you’ve encountered with your order. It’s disappointing to learn that your experience with our customer service was not up to standard. We would like to address the double charge you mentioned. If you could provide us with your order information, we’ll investigate this matter promptly. We also acknowledge that long wait times can be frustrating, and we are working diligently to improve our support processes. Regarding your sunglasses order, we strive to process all orders in a timely manner, and we sincerely apologize for the delay you’ve experienced. Thank you for bringing these issues to our attention. We hope to resolve them and restore your confidence in our service.
Posted 1 year ago
Used EZContacts for the first time. Very easy to order and contacts came in a few days. Loved it
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Posted 1 year ago
Purchasing my sunglasses was a very easy process. The pricing was extremely competitive and lower than other sites I researched. I’m excited to receive my order and if it’s everything I expect, I will be buying more items.
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Posted 1 year ago
As advertised. Looks great and so much cheaper.
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Posted 1 year ago
Online ordering was superb!
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Posted 1 year ago
Got exactly what I ordered! I believe a rather difficult pair of glasses to obtain. Well packaged in excellent shape.
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Posted 1 year ago
I ordered sunglasses I still haven't recieved I got one email saying it's still not on stock but they already billed my credit card and still no more reply on my eta of my glasses I requested to be compensated I am still waiting for my order but no reply no response and unacceptable so as of now I'm very unhappy with your company so we shall see when I will get my order and what will be done to compensate me I should recieve some kind of compensation atleast a nice case or something and I can't believe I was already charged so that's my review
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services and the delay in your order. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
Delivered on time as promised in new condition
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Posted 1 year ago
decent price, fair shipping, it took 20 days for them to fill the order...that's entirely too long!
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
Good service.
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Posted 1 year ago
Very easy online ordering process. Prices are very competitive as well.
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Posted 1 year ago
Found the glasses with no problem and they were the cheapest
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Posted 1 year ago
You called my eye doctor and I did not want you to. I sent you my eye prescription in but yet you called my eye doctors office. They thought I was going to purchase from them but now you have alerted them of what I was going to do. Im very upset over this!
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
I found an amazing price of the sunglasses I’ve been looking for. EZContacts gave me an extra discount on my first order, very easy to order and ships my order the following day. I’m a sunglasses collector and will definitely keep buying from them. Thank you!
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Posted 1 year ago
Commendable customer service.
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Posted 1 year ago
I had ordered from them before so I actually had an account which made things a lot easier
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Posted 1 year ago
Gotten many eyeglass and sunglasses from this site. Never had any issues this far . Fast shipping
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Posted 1 year ago
Prompt processing of order and delivery Correct Rx filled
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews